Customer Service Training and Coaching
Effective Customer Service Training
We provide top-rated customer care training and leadership coaching for customer retention, conflict resolution, active listening, interpersonal communication, and business etiquette for effective communication with international business customers. We work globally and offer exceptional service and results!
We offer call center customer service training, customer service workshops, customer service coaching, quality customer service training and more. Customer Service Assessments & Profiles are available for all of our Customer Service Training Programs.
Communication Skills Training
Cross Cultural Training
Customer Service Training
Diversity Training Programs
Leadership Skills Training
Management Training Programs
Negotiation Skills Training
Presentation Skills Training
Sales Training Programs
Stress Management Training
Team Building Training
Time Management Training
The courses we offer are interactively integrated to develop pro-active rather than re-active customer communications – in person, on the phone, or in written communications and e-mail.
We encourage Team Workplace Styles for total customer care inter-departmentally. We focus on quality customer values and strategic outcomes for Customer Retention.
Learn to assess customer sensitivity levels, and turn an irritated customer around with ease and diplomacy. On-the-job Stress Management is actively integrated using creative problem solving strategies, conflict resolution, and win-win negotiations.
Our Training Programs, Workshops, Leadership Coaching, and Keynote Speaker Presentations are available virtually or by webinar.
Best Selling Book
Available in Print, eBook, or Audio Book where books are sold!