SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication
Author: Emmy Award Winner, Gayle Cotton
Available in Print, eBook, or Audio Book
Wherever books are sold!
“This is a perfect cross-cultural communication tool for anyone who does business globally. Gayle uses interesting and amusing examples to illustrate the hows and whys of effectively sharing messages with someone from another culture. Her naturally friendly writing style addresses delicate issues in a graceful way. Read this book and you’ll be ready to Say Anything to Anyone, Anywhere!”
- Ken Blanchard, coauthor of The One Minute Manager® and Great Leaders Grow
“This is an excellent guide to being more effective and comfortable with different people from different cultures – essential for anyone who travels to other countries.”
- Brian Tracy, Author - The 10 Disciplines of Exceptional Leadership
The well-known publisher, John Wiley & Sons, asked Gayle Cotton to put her years of expertise as a cross-cultural trainer for international companies and organizations into her Bestselling Book, ‘SAY Anything to Anyone, Anywhere! 5 Keys’ to Successful Cross-Cultural Communication’.
With plenty of humor and fun, the reader learns tips on how to create productive interactions, communicate without offending, expand their multicultural awareness, develop strategies for relationships, and ultimately bridge the cultural gap with confidence. The final section includes the all too important Cultural Clues and Do's & Taboos for Countries from A to Z.
After the first chapter, the reader will have an understanding of communication style differences and have the awareness to proactively communicate with different cultures. It's all too true that if you aren't proactive in your cross-cultural communication, you will likely be reactive!
When it comes to the mystery of cross-cultural communication, most books simply give readers the 'do's and don'ts. 'SAY Anything to Anyone, Anywhere' is based on cultural science, and it gives the reader a solid foundation of what impacts cultural development, creating the "Ah-hah!" in the culture mystery.
Unlike many books which just scratch the surface on how to develop productive interactions and strategies for success, Gayle’s book is a comprehensive guide written for global business professionals and social travelers alike.
Awareness is the first step!
Create Proactive Cross-Cultural Communication
Avoid Reactive Communication
Be proactive, not reactive, in your cross-cultural communications. As many cultural diversity books state, if you aren’t proactive in your interpersonal, phone, and email communication with different cultures, you will likely be reactive. Get started on the right foot, and steer clear of those all too embarrassing ‘faux pas’ that all the cross cultural training programs tell you to avoid!
Organize Productive Interactions
Understand Cultural Sensitivities and Avoid Conflict
Organize productive interactions, and know the factors to consider when organizing multi-cultural interactions. Time differences and how different cultures relate to time. Communication approaches, and if you should take a direct or more indirect approach. Whether the interaction needs to be more relationship oriented or outcome oriented.
Success Leaves Clues
Cultural Clues, Do's and Taboos
No need to reinvent the wheel! Know what works and what doesn’t. Be aware of the Cultural Clues, Do’s and Taboos for successful multi-cultural business and social interactions. Learn the gestures and body language that can sabotage a casual visitor, or the most astute business professional.
Rapport Secrets to Bridge the Cultural Gap
In Person, On the Phone, and By Email
Use simple rapport secrets to create trust, and a common bond, with the cultures you visit or work with. Creating rapport is the first step when meeting someone new. It establishes a connection, trust, and ultimately leads to respect. Being in rapport with someone is the key element in successful relationships. Everyone knows how uncomfortable it is to be out of rapport with someone, regardless of their culture.
Strategies for Relationships
Cultural Beliefs, Values, and Rules
Develop interpersonal and virtual strategies that build strong relationships. Understand the beliefs, values, and rules of the cultures you visit, work with, and socialize with. These drive the relationship strategies. Avoid cultural misunderstanding and conflict due to differences. Foster cooperation and respect with every culture.
The Humorous Faux Pas
They happen in every culture
Is What You Say What You Mean? Paradoxes of the English Language!