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Cultural Clues, Do’s & Taboos: Communication Guidelines for SAUDI ARABIA

Posted on February 7, 2014 by Comments are off

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: SAUDI ARABIASaudi Arabia

The article series ‘Cultural Clues, Do’s & Taboos’ is is a brief synopsis of conversation guidelines, tips for successful communication, and some strategies for business that will increase your success in different cultures. Keep in mind that we are homogenizing as a “global culture”, and as we change and evolve these cultural tendencies change and evolve as well. Awareness is the first step!

The Saudi work week runs from Saturday through Wednesday. Most people do not work on Thursday, and there is no business conducted on Friday – the Muslim holy day.

Because there are several styles of greetings used in Saudi Arabia, it’s best to wait for your Saudi counterpart to initiate the greeting. Westernized Saudi men usually shake hands with other men, and some Saudi men will shake hands with Western women.

Saudis tend to stand and sit much closer together than western cultures. When interacting, there is also more physical contact and usually some gestures of touching. Saudi men often walk hand in hand, so if a Saudi holds your hand accept this gesture of friendship.

In the West status is earned through achievement, however in the Arab world status is determined by class.

The pace of business is slower in Saudi Arabia than in the West, so patience is essential. Business meetings start slowly, and there will be initial questions and small talk to create rapport.

Most Western countries have tried to promote equality between men and women. However, Arabic countries believe that the two sexes are completely different entities. Public life is the exclusive domain of Saudi men, and Saudi women don’t usually participate in the mainstream business world.

For female business travelers, the limitations on permissible behavior are highly regulated. Even if granted a visa, conducting business can be quite challenging for a woman. While they will be accepted without veils, they must dress very conservatively.

Eye contact is extremely important when speaking to Saudis. It’s advisable to remove your sunglasses and look people directly in the eye.

Saudis will expect you to be sincere, honest, and respectful in all your business dealings. “Saving face” and avoiding shame are very importance, so you may have to compromise on something to protect someone’s dignity. It’s always best to offer praise rather than criticism

In the Saud culture, the individual is always subordinate to the group, and the family is considered the most important social unit.

In the West, there is a belief in the separation between Church and state. In Saudi Arabia religion has a profound influence on politics, social behavior, and business.

Saudis tend to be unreceptive to outside information that is incompatible with Islamic values, so learn something about the basic tenets of Islam. Their faith in Islamic ideologies shapes their perceptions of the truth. There is a prevailing belief that solutions to problems can be found in the correct interpretation and application of divine law.

In the Saudi culture conversations are enthusiastic, and it is normal to speak in a rather aggressive manner to make a point. Speaking loudly, rising the pitch and tone, or even shouting can be perceived as signs of sincerity. If you appear distant, reserved, quiet, or shy, it could make the Saudis think something is wrong.

Business is conducted in a personal manner, and it’s important to pay close attention to all family members that you are introduced to. Show an interest in the health and happiness of brothers, uncles, cousins, and sons. However, don’t inquire about or mention the female members of the family.

There is a tendency among Saudis to use euphemisms to downplay unpleasant facts or to harmlessly embellish the truth. They may be reluctant to give you bad news about business, so keep this in mind if all of the feedback you receive seems unusually positive.

Often immediate feelings, rather than empirical evidence, are key influences in thinking and decisions. Saudis are brought up to be associative thinkers, however many complete their higher education in the U.K. or the U.S. so they have adapted to thinking conceptually and analytically.

It’s important to dress well, extend and receive favors, show respect for elders, and be accommodating in business.

Appointments are rarely private occasions, so interruptions from phone calls and visits from your contact’s friends and family are to be expected.

When negotiating, Saudis frequently use personalized arguments, appeals, and insistent persuasion, so they will expect a similar approach from you.

The male leader is the key decision-maker, however he usually won’t precede until he has the consensus of the group. Leadership and identity arise from one’s lineage and ability to protect the honor of the extended family.

5 Key Conversation or Gesture Tips

  • Family is a good t topic of conversation, however don’t inquire about female members unless they bring it up first
  • Sports, especially soccer (known as “football”), horse and camel racing, hunting and falconry – although keep in mind that all betting is illegal
  • Praise the Saudi landmarks, cuisine, dress, and all aspects of the country that you find appealing
  • The unique and historic architecture of the Saudi culture
  • Periodically ask about the health and happiness of family brothers, uncles, cousins, and sons

5 Key Conversation or Gesture Taboos

  • Politics, Israel, illness, accidents, death, or bad luck of any kind
  • Anything that could cause embarrassment or ‘loss of face’
  • The left hand is considered unclean in the Arabic culture, so always use the right hand when touching, eating, or gesturing
  • While sitting keep both feet on the ground, don’t cross your legs, and avoid showing the bottom of your foot which is considered very offensive
  • Although Saudis gesture with their hands while speaking, pointing or using the thumbs-up gesture is considered rude 

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Check out the Article Archive ‘Cultural Clues Do’s and Taboos’ for countries you may have missed! 

 

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Coming on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SCOTLAND

Coming on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for JORDAN

Article archive for what you missed! Cultural Clues, Do’s and Taboos Articles  

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