Posts tagged with international sales and negotiation training

Free Webinar on Gayle Cotton’s Book, SAY Anything to Anyone, Anywhere

Posted on January 12, 2015 by Leave a comment

Become cross-cultural savvy in 2015! Book-WSJ 3D

Attend Gayle Cotton’s webinar on her bestselling book, ‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’ – available to take at no cost on our website!

This is Gayle’s highly rated webinar on the do’s & taboos for cultures, and cultural tips for international business. Originally done for Entrepreneurs’ Organization (EO, it is now available to take the webinar at your convenience anytime… anywhere!

The webinar includes business travel tips for unfamiliar cultures and conversation guidelines for Asia Pacific, Europe, Latin American, and the Middle East. It also has tips for communicating in different countries, as well as strategies for doing business with unfamiliar cultures to help with understanding cultures around the world. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step!

Click the link below to attend:

Webinar: SAY Anything to Anyone, Anywhere!

We’d love to hear your feedback on Gayle’s webinar, so please comment from our Blog or comment directly on Facebook!

To learn more tips for intercultural communication and the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management.

 

 Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH AFRICA

Soon on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for RUSSIA

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos Articles

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Cultural Clues, Do’s & Taboos: Communication Guidelines for SOUTH AFRICA

Posted on November 15, 2014 by Leave a comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: SOUTH AFRICASouth Africa

The article ‘Cultural Clues, Do’s and Taboos for South Africa’ is a brief snapshot of conversation guidelines for South Africa, tips for communicating in South Africa, and strategies for doing business with South Africa to help with understanding the culture in South Africa. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to tips for intercultural communication!

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Cultural Tips for SOUTH AFRICA

Business travel tips for South Africa that will pave the way!

When doing business in South Africa, keep in mind that the English, the Afrikaners, and the black Africans all have distinct forms of greeting, and while united as South Africans, each tends to mirror their collective personality.

South Africa is the industrial center of Africa, and is a key producer of minerals including diamonds, gold, silver, and copper.

Any hint of ignorance about the South African domestic or regional political scene will almost surely disqualify you from doing business in this country.

With Apartheid gone, South Africa has emerged as one of the most multicultural nations, being composed of British, Afrikaans, Malay, Indian, Zulu, Xhosa, and other black tribes.

South Africa is not a “melting pot”, but rather a society composed of various communities and races that remain separate yet integral forces in seeking a new union aspiring to lead and repair the country.

English speaking South Africans tend to be reserved, proud of their cultural heritage, have good manners, elegant, expressive speech, and avoid unnecessary conflict. Afrikaners, like their Dutch ancestors, are more direct and to the point and have a tendency to “tell it like it is.”

Many South Africans are bilingual, and speak English and Afrikaans (of Dutch origin).

Some South Africans speak English with a heavy accent, as well as in a fast rhythm. It’s important that you pay close attention, because constantly asking people to repeat themselves will eventually be insulting.

Introductions are usually orchestrated in order of seniority. South Africans appreciate a good education, so an advanced degree from a well-known University may be referenced in the introduction.

Typically, South Africans follow the British style of a polite, formal exchange of handshakes and business card exchanges.

Always wait to be asked to sit down. Once seated, expect to be asked a couple of times if you want coffee or tea. It’s a good idea to accept, as this provides a break in the formality and allows for the start of some preliminary “small talk.”

A common interest in sports goes a long way in solidifying the personal side of a business relationship. Casually mentioning that you’d love to see a cricket match or rugby game might just get you an invitation to one!

By nature, South Africans are a warm, friendly, outgoing people, and conversations can get personal after a relatively brief period of time. They will take a genuine interest in the way of life in your home country and what you think of South Africa.

If there is a long period of silence in the course of a conversation, it is a sign that the situation has become awkward or there is something else that is wrong.

South Africans tend to use demonstrative body language when talking. You’ll likely experience a lot of handshaking and some backslapping. With friends and close associates, hand-holding is a sign of friendship.

In contrast, business discussions are conducted in a cordial manner and in quiet voices. A raised voice will be interpreted as an insult. Also, increasing your volume runs the risk of getting you branded as a pushy foreigner more concerned about the “bottom line” than the personal side of a business relationship.

South African businesspeople aren’t easily impressed with slide presentations. The first meeting is about establishing personal rapport and deciding if you’re a person they can trust. It would be a mistake to expect any instant decisions or deals until the relationship is well established.

Keep your presentation short, to the point, and filled with specific ideas related to the special circumstances of doing business in South Africa. Sometimes, the logistics and financing of the deal are more important to South Africans than the actual product or service that you are trying to sell.

Generally, South Africans don’t like to admit that they don’t know an answer. A lot of this tendency has to do with the tradition of hospitality and the desire not to disappoint. Don’t push for an immediate answer, and the correct information will likely be provided to you in the very near future.

The pace of business is somewhat slower and more relaxed when it comes to negotiations and the decision-making process. Being overly aggressive about deadlines will be counterproductive. Avoid the “hare-sell” since that may be perceived as pushy.

In negotiations and decision-making, South Africans strive to build consensus, and prefer to see all sides gain something. For the most part, they are ruled by a sense of fair play, and it’s rare for them to “haggle” over prices or obsess over details.

5 Key Conversation Topics or Gesture Tips

  • Maintaining good eye contact is essential
  • Talking about sports is an effective way to personalize business. Make the effort to learn about the country’s accomplishments in golf, rugby, and cricket
  • A small yet thoughtful gift for your business associates or their families will be greatly appreciated. Personalized gifts are the best
  • Talking about your home country, as well as your interest in South Africa — it’s diverse and beautiful terrain, rich culture, and wild life
  • The evolving racial and social policies are open to discussion, but make sure you are well versed on the topic, and don’t impose your views

5 Key Conversation Topics or Gesture Taboos

  • It’s impolite to point with your index finger so use an open hand
  • Talking with your hands in your pockets is considered rude
  • When passing through a doorway, it’s customary for African men to precede women
  • Don’t initiate or participate in racist or sexist conversations should the topic arise
  • The “V” or peace sign is the same as giving “someone the finger”, and it’s usually punctuated by an upward thrust of the hand

Bon Voyage!

Join us in the future for SOUTH KOREA!

To learn more about the Do’s & Taboos for South Africa, doing business in South Africa, and the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order my bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the ARTICLE ARCHIVES ‘Cultural Clues Do’s and Taboos’ for countries you may have missed!

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management.

 

Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Video clips: Speaker preview for Gayle Cotton

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH AFRICA

Soon on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for PORTUGAL

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos Articles

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Cultural Clues, Do’s & Taboos: Communication Guidelines for SINGAPORE

Posted on August 2, 2014 by Leave a comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: SINGAPORE Singapore

The article ‘Cultural Clues, Do’s and Taboos for Singapore’ is a brief snapshot of conversation guidelines for Singapore, tips for communicating in Singapore, and strategies for doing business with Singapore to help with understanding the culture in Singapore. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to tips for intercultural communication!

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Cultural Tips for SINGAPORE – including some valuable business travel tips!

The points below also include some valuable business travel tips for Singapore.

When doing business in Singapore, punctuality is essential for business appointments. It is considered an insult to leave a Singaporean business executive waiting.

Occasionally, a Singaporean may prefer to arrive a few minutes late so as not to appear overly eager or anxious, especially if the person has been invited to an event in which food will be served.

The Singaporean business culture is intensely competitive and has an exceptionally strong work ethic. The group, rather than the individual, prevails and the oldest or most competent member usually assumes the leadership position.

Avoid publicly debating, correcting, or disagreeing with an older person or superior. The older person or superior will only “lose face”, and, consequently, you will lose the respect of others.

In Singapore, it’s considered perfectly acceptable to ask people questions about their weight, income, marital status, and related subjects. If this makes you uncomfortable, side-step these questions as graciously as possible so you don’t cause the questioner to “lose face”.

Speak in low, calm tones of voice, and avoid raising your voice or becoming overly emotional and showing anger.

Age and seniority are revered in this culture. If you are part of a delegation, ensure that the most important members are introduced first. If you are introducing two people, state the name of the most important individual first.

Business cards may be printed in English however, since a high proportion of Singaporean businesspeople are ethnic Chinese it will be an asset to have the reverse side of your card translated into Chinese.

Business cards should be exchanged with every business associate you encounter after the introductions. They are exchanged with both hands and held between the thumbs and forefingers. In some cases, this may be accompanied by a slight bow.

The recipient will accept the card with both hands, study it for a moment, make eye contact with you, and then carefully place it on a nearby table or in a card case or pocket. You should do the same when a card is presented to you. Business cards are handled with great respect because they represent a person’s identity. Never write on someone’s business card!

If you compliment a Singaporean, it is best that it is based on accomplishments rather than appearance which may be considered insincere.

Singaporean listening etiquette dictates that you count to 10 before responding. By waiting a minimum of 10 seconds, you will demonstrate that you have given careful consideration to what you heard before responding.

It is considered polite to break eye contact so that you do not seem to be staring or glaring at the other person.

With the exception of handshakes, there is no public contact between the sexes in Singapore. Hugging and kissing, even between husbands and wives, is strongly discouraged in public.

Conversely, physical contact between people of the same sex is perfectly acceptable. You’ll likely observe men holding hands with men or walking with their arms around each other. These actions are interpreted strictly as gestures of friendship.

Singapore has many different cultures and religions. The Muslims and Hindus believe that the left hand is unclean. Consequently, eat only with your right hand, and avoid touching things with your left hand if you can use your right hand instead.

Many Indians and Malays believe that the head is the “seat of the soul”, so don’t touch anyone’s head or face, even if stroking the hair of a child.

Feet are also believed to be unclean, so don’t move or touch anything with your feet, and never cross your legs or feet so the sole of your shoe is pointing at someone.

Among Indians, rocking the head from side to side actually signals agreement, although Westerners may interpret this gesture as meaning, “no.”

The personal relationship you build in Singapore is often considered more important than the company you represent. A relationship with each group member is essential to conducting business. Your Singaporean counterparts must genuinely like, feel at ease with, and trust you.

Business agreements will likely require several trips over a period of months. Negotiations are conducted at a much slower pace than in the U.S. or many European countries.

5 Key Conversation Topics or Gesture Tips

  • Travel and the Arts, as the Singaporeans are typically well travelled and cultured
  • The modern economic advances and the architecture of Singapore
  • The variety of foods and the excellent cuisine
  • Your future plans, business success (without boasting), and personal interests
  • To beckon someone, hold your hand out, palm downward, and make a scooping motion with the fingers. Beckoning someone with the palm up and wagging one finger will be interpreted as an insult

5 Key Conversation Topics or Gesture Taboos

  • The personal life of another individual
  • Bureaucracy, politics, and religion
  • Legalities, crime, and punishment in Singapore. Spitting, smoking in public, chewing gum, and jaywalking are all offenses subject to fines
  • Standing tall with your hands on your hips is typically perceived as an angry, aggressive stance
  • It is considered rude to point at anyone with the forefinger. Instead, use your entire right hand

Bon Voyage!

Join us in the future for SOUTH AFRICA!

To learn more about the Do’s & Taboos for Singapore, doing business in Singapore, and the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order my bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the ARTICLE ARCHIVES ‘Cultural Clues Do’s and Taboos’ for countries you may have missed!

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management.

 

Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Video clips: Speaker preview for Gayle Cotton

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH AFRICA

Soon on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for the PHILIPPINES

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos Articles

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Gayle Cotton’s New Interview: Staying Connected as a Telecommuter

Posted on July 20, 2014 by Leave a comment

Staying Connected As a Telecommuter: Refine Your Communication Skills!

Gayle’s new interview is featured on Careeranista.com at the following links:

http://www.careeranista.com/Articles/staying-connected-as-a-telecommuter.html

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available onAmazonas a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education,and a distinguished ProfessionalKeynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management.

 

Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SINGAPORE

Soon on: Gayle Cotton’s blog

Cross-cultural article:Cultural Clues, Do’s and Taboos for PERU

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos Articles

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