Posts tagged with global business marketplace

Gayle Cotton’s Bestselling Book Is Now Available as an Audio Book on Amazon!

Posted on March 30, 2014 by Leave a comment

As so many of you have requested – Gayle Cotton’s bestselling book SAY Anything to Anyone Anywhere! 5 Keys to Successful Cross-Cultural Communication’  is now available as an Audio Book on Amazon – perfect for you frequent travelers!

Audio Book-3-14

 

 

 

Circles Of Excellence provides Corporate Training and Executive Coaching for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management!

 

Blog: www.circlesofexcellence.com/blog

MEDIA Page: Newsroom-Media-Interviews

Website: www.circlesofexcellence.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Soon on the Circles Of Excellence blog:

Cross-cultural article: Cultural Clues, Do’s and Taboos for SCOTLAND

Soon on Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for MEXICO

Check out our Cultural Clues, Do’s and Taboos Articles Archive for countries you may have missed!

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Cultural Clues, Do’s & Taboos: Communication Guidelines for SAUDI ARABIA

Posted on February 7, 2014 by Leave a comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: SAUDI ARABIASaudi Arabia

The article series ‘Cultural Clues, Do’s & Taboos’ is is a brief synopsis of conversation guidelines, tips for successful communication, and some strategies for business that will increase your success in different cultures. Keep in mind that we are homogenizing as a “global culture”, and as we change and evolve these cultural tendencies change and evolve as well. Awareness is the first step!

The Saudi work week runs from Saturday through Wednesday. Most people do not work on Thursday, and there is no business conducted on Friday – the Muslim holy day.

Because there are several styles of greetings used in Saudi Arabia, it’s best to wait for your Saudi counterpart to initiate the greeting. Westernized Saudi men usually shake hands with other men, and some Saudi men will shake hands with Western women.

Saudis tend to stand and sit much closer together than western cultures. When interacting, there is also more physical contact and usually some gestures of touching. Saudi men often walk hand in hand, so if a Saudi holds your hand accept this gesture of friendship.

In the West status is earned through achievement, however in the Arab world status is determined by class.

The pace of business is slower in Saudi Arabia than in the West, so patience is essential. Business meetings start slowly, and there will be initial questions and small talk to create rapport.

Most Western countries have tried to promote equality between men and women. However, Arabic countries believe that the two sexes are completely different entities. Public life is the exclusive domain of Saudi men, and Saudi women don’t usually participate in the mainstream business world.

For female business travelers, the limitations on permissible behavior are highly regulated. Even if granted a visa, conducting business can be quite challenging for a woman. While they will be accepted without veils, they must dress very conservatively.

Eye contact is extremely important when speaking to Saudis. It’s advisable to remove your sunglasses and look people directly in the eye.

Saudis will expect you to be sincere, honest, and respectful in all your business dealings. “Saving face” and avoiding shame are very importance, so you may have to compromise on something to protect someone’s dignity. It’s always best to offer praise rather than criticism

In the Saud culture, the individual is always subordinate to the group, and the family is considered the most important social unit.

In the West, there is a belief in the separation between Church and state. In Saudi Arabia religion has a profound influence on politics, social behavior, and business.

Saudis tend to be unreceptive to outside information that is incompatible with Islamic values, so learn something about the basic tenets of Islam. Their faith in Islamic ideologies shapes their perceptions of the truth. There is a prevailing belief that solutions to problems can be found in the correct interpretation and application of divine law.

In the Saudi culture conversations are enthusiastic, and it is normal to speak in a rather aggressive manner to make a point. Speaking loudly, rising the pitch and tone, or even shouting can be perceived as signs of sincerity. If you appear distant, reserved, quiet, or shy, it could make the Saudis think something is wrong.

Business is conducted in a personal manner, and it’s important to pay close attention to all family members that you are introduced to. Show an interest in the health and happiness of brothers, uncles, cousins, and sons. However, don’t inquire about or mention the female members of the family.

There is a tendency among Saudis to use euphemisms to downplay unpleasant facts or to harmlessly embellish the truth. They may be reluctant to give you bad news about business, so keep this in mind if all of the feedback you receive seems unusually positive.

Often immediate feelings, rather than empirical evidence, are key influences in thinking and decisions. Saudis are brought up to be associative thinkers, however many complete their higher education in the U.K. or the U.S. so they have adapted to thinking conceptually and analytically.

It’s important to dress well, extend and receive favors, show respect for elders, and be accommodating in business.

Appointments are rarely private occasions, so interruptions from phone calls and visits from your contact’s friends and family are to be expected.

When negotiating, Saudis frequently use personalized arguments, appeals, and insistent persuasion, so they will expect a similar approach from you.

The male leader is the key decision-maker, however he usually won’t precede until he has the consensus of the group. Leadership and identity arise from one’s lineage and ability to protect the honor of the extended family.

5 Key Conversation or Gesture Tips

  • Family is a good t topic of conversation, however don’t inquire about female members unless they bring it up first
  • Sports, especially soccer (known as “football”), horse and camel racing, hunting and falconry – although keep in mind that all betting is illegal
  • Praise the Saudi landmarks, cuisine, dress, and all aspects of the country that you find appealing
  • The unique and historic architecture of the Saudi culture
  • Periodically ask about the health and happiness of family brothers, uncles, cousins, and sons

5 Key Conversation or Gesture Taboos

  • Politics, Israel, illness, accidents, death, or bad luck of any kind
  • Anything that could cause embarrassment or ‘loss of face’
  • The left hand is considered unclean in the Arabic culture, so always use the right hand when touching, eating, or gesturing
  • While sitting keep both feet on the ground, don’t cross your legs, and avoid showing the bottom of your foot which is considered very offensive
  • Although Saudis gesture with their hands while speaking, pointing or using the thumbs-up gesture is considered rude 

Bon Voyage!

Join us in the future for SCOTLAND!

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East order Gayle Cotton’s book ‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’ from Amazon! 

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the Article Archive ‘Cultural Clues Do’s and Taboos’ for countries you may have missed! 

 

Website: www.circlesofexcellence.com

MEDIA Page: Newsroom/Media/Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Coming on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SCOTLAND

Coming on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for JORDAN

Article archive for what you missed! Cultural Clues, Do’s and Taboos Articles  

Contact Circles Of Excellence for your company’s Corporate Training, Executive Coaching, and Professional Keynote Speakers. We work with companies of all sizes and industries, including 50 Fortune 500 companies. Our topics include Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building and Time Management. Contact EMMY AWARD WINNER, Gayle Cotton, for your next meeting or conference to help your business become more successful in today’s global business environment. Gayle is the author of the bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’ and President of Circles Of Excellence for Corporate Training & Executive Coaching. Her vast experience living and working abroad will entertain and inspire audiences of any size with her fresh, unique and humorous approach to Cross-Cultural Communications and social business etiquette! Gayle travels worldwide from business bases in Texas and Switzerland as a distinguished professional keynote speaker.

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The Wall Street Journal Interviews Gayle Cotton on Asian /US Business Risk

Posted on February 1, 2014 by Leave a comment

The Morning Risk Report: How Asian Management Culture Affects Risk South Korea Flag

By Ben DiPietro

A report this week of more than two dozen executives in South Korea offering to resign in the wake of a data breach that could put the personal information of more than 100 million cardholders at risk points to a difference in eastern and western business cultures—as there have been no offers of mass resignations following the Target Corp. breach that exposed information of 110 million cardholders.

Both David Clive Price, an expert on Asian business culture, and Gayle Cotton, an author and president of the corporate training company Circles of Excellence, say the differences in culture are based on the importance Asian nations place on the team over the individual and on saving face, or “preserving the surface of things,” as Mr. Price put it.  “The result is that ‘shame’ in the sense of an executive falling on his or her sword is felt more acutely, and more as a gesture to the collective spirit than in the West,” he said. “Also, many Asia companies are family-owned and –run with less attention paid to shareholders. So there is a complete set of comparatively different values and priorities at work.”

Ms. Cotton said the Asian way of doing things is not necessarily better than the western way, and can lead to problems if an entire team of executives resigns and leaves the company without the experience and knowledge to handle and move on from a crisis. It also may lead to executives trying to keep problems hidden to avoid the shame they will bring on the team and the company if they are made public. “I wouldn’t say they are necessarily any more responsible than we are, they just relate to that responsibility differently,” she said. “Here we are eager we take responsibility and the risk that comes with that responsibility. But we take it in stride, it’s part of the job: you win some, you lose some. There, it’s not that way…the way they look at failure prohibits them from being able to do that. You need to win and you need to win fairly and you need to protect the team you’re winning with, that will give the entire organization face.”

You can read more on the Wall Street Journal!

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East order Gayle Cotton’s book ‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’ from Amazon!

Create Rapport and Organize Strategies for Success

The Cross of Cross-Cultural

Blog: www.circlesofexcellence.com/blog

Website: www.circlesofexcellence.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Coming on the Circles Of Excellence blog:

Cross-cultural article: Cultural Clues, Do’s and Taboos for SAUDI ARABIA

Coming on Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for JAPAN

Check out our Cultural Clues, Do’s and Taboos Articles Archive for countries you may have missed!

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The Epoch Times Interviews Gayle Cotton on ‘Shen Yun’ and the Arts in China

Posted on January 19, 2014 by Leave a comment

The Epoch Times: Read Gayle Cotton’s Interview on Shen Yun and China Shen Yun-2

Shen Yun http://www.shenyunperformingarts.org/ brings to the Broadway stage the traditional Arts that span 5000 years of Chinese history and Dynasties. Many of these Arts have been lost over the past 60 years of Communist rule. The woman that interviewed Gayle spent 3 months in prison at the age of 20 for practicing her family’s religion ‘Falun Dafa’ http://en.falundafa.org/. Gayle’s interview about Shen Yun and these traditional Chinese Arts is available at the following links:

Interview Links:

http://www.theepochtimes.com/n3/433247-emmy-award-winning-speaker-gayle-cotton-shen-yun-a-wonderful-experience/

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East, order my book

‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’ from Amazon!

Create Rapport and Organize Strategies for Success

 

Blog: www.circlesofexcellence.com/blog

Website: www.circlesofexcellence.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Coming on the Circles Of Excellence blog:

Cross-cultural article: Cultural Clues, Do’s and Taboos for SAUDI ARABIA

Coming on Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for JAPAN

Check out our Cultural Clues, Do’s and Taboos Articles Archive for countries you may have missed!

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Gayle Cotton’s Bestselling Book Is Featured on Amazon in ‘New You 2014’!

Posted on January 12, 2014 by Leave a comment

Amazon is currently featuring Gayle Cotton’s bestselling book ‘SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication in their online marketplace ‘New Year, New You 2014’!

Book-WSJ 3D

Everyone can improve their cross-cultural communication! In today’s virtual world, it’s important to know for both your personal development and career development.

Buy it now on Amazon at the following link: A New Year, New You in 2014!’ SAY Anything to Anyone, Anywhere!’

“This is a perfect cross-cultural communication tool for anyone who does business globally. Gayle uses interesting and amusing examples to illustrate the hows and whys of effectively sharing messages with someone from another culture. Her naturally friendly writing style addresses delicate issues in a graceful way. Read this book and you’ll be ready to Say Anything to Anyone, Anywhere!”

– Ken Blanchard, coauthor of The One Minute Manager® and Great Leaders Grow

“This is an excellent guide to being more effective and comfortable with different people from different cultures – essential for anyone who travels to other countries.”

– Brian Tracy, Author – The 10 Disciplines of Exceptional Leadership

Read More Endorsements!

Look Inside ‘Say Anything’

 

Blog: www.circlesofexcellence.com/blog

Website: www.circlesofexcellence.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Coming on the Circles Of Excellence blog:

Cross-cultural article: Cultural Clues, Do’s and Taboos for SAUDI ARABIA

Coming on Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for JAPAN

Check out our Cultural Clues, Do’s and Taboos Articles Archive for countries you may have missed!

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Gayle Cotton’s Bestselling Book is a ‘Featured Sales Guide’ on Amazon!

Posted on November 20, 2013 by Leave a comment

Book-WSJ 3DATTENTION SALESPEOPLE & NEGOTIATORS! Gayle Cotton’s bestselling book ‘SAY Anything to Anyone, Anywhere!’ is a ‘Featured Sales Guide’ on Amazon.

If you sell or negotiate internationally, this book is a “Must Read”

It’s a perfect holiday gift for a friend, colleague, or yourself!

Buy it now on Amazon at the following link: ‘Featured Sales Guide: SAY Anything to Anyone, Anywhere!’

“This is a perfect cross-cultural communication tool for anyone who does business globally. Gayle uses interesting and amusing examples to illustrate the hows and whys of effectively sharing messages with someone from another culture. Her naturally friendly writing style addresses delicate issues in a graceful way. Read this book and you’ll be ready to Say Anything to Anyone, Anywhere!”

– Ken Blanchard, coauthor of The One Minute Manager® and Great Leaders Grow

“This is an excellent guide to being more effective and comfortable with different people from different cultures – essential for anyone who travels to other countries.”

– Brian Tracy, Author – The 10 Disciplines of Exceptional Leadership

Read More Endorsements!

Look Inside ‘Say Anything’

 

Blog: www.circlesofexcellence.com/blog

Website: www.circlesofexcellence.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Currently on the Circles Of Excellence blog:

Article on: Cultural Clues, Do’s and Taboos for RUSSIA

Currently on Gayle Cotton’s blog

Her article: Cultural Clues, Do’s & Taboos for IRELAND

Check out our Cultural Clues, Do’s and Taboos Articles Archive for countries you may have missed!

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Cultural Clues, Do’s & Taboos: Communication Guidelines for RUSSIA

Posted on November 11, 2013 by Leave a comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: RUSSIA Russia

 

Addresses in Russia are written in the following order: (1) country (2) city (3) street address and (4) the last name of the individual.

Handshaking is common and is typically a firm grip with several quick pumps between two men. Between men and women, or two women, the handshake is usually softer. It’s appropriate for men to wait until a woman extends her hand before reaching for it. Between women, the older woman extends her hand first.

Relatives and good friends may engage in an animated embrace and kiss each other on the cheeks when greeting.

When a Russian touches another person during a greeting or conversation, it is usually a sign of confidence and rapport.

Generally speaking, Russians are more comfortable with third-party introductions, so it’s best to wait a moment before introducing yourself to a new group. If, after a few minutes, no introduction is made you may then take the initiative.

Eye contact during the introduction is very important and should be maintained as long as the individual is addressing you.

Visitors should speak in a calm moderate tone of voice since speaking or laughing loudly in public is frowned upon.

Personal questions are best avoided, although you may be subject to these inquiries. Answer these questions as best as you are willing to since your Russian companions may press you for details.

There is tremendous affection for children in Russia. If you are a parent, showing photographs of your children can be an effective way of building rapport.

In conversation, it is helpful to discuss your aspirations and hopes for the future. Sometimes, Russians are far more interested in the personal side of your character than your business agenda.

Allow plenty of time for each appointment. Not only may appointments start late, they may last longer than originally planned.

The Russian business culture has a deeply entrenched hierarchy. Superiors have authority over their subordinates, and are ultimately responsible for the final
decision.

It’s essential that you deal with the key decision-makers, rather than the go-betweens who are often sent to meet with new visitors. It’s wise to plan ahead and make the right contacts well in advance of your trip.

When decision-makers are present, meetings can be a time for all participants to exchange information and ideas.

Ensure that you have a contact outside of the negotiations who is an expert in Russian law, which is constantly subject to change in both interpretation and application.

The first meeting is usually more of a formality, a time for the Russians to assess the credibility of you and your company. The best strategy is to appear very firm and dignified, while maintaining an air of warmth and approachability.

It’s essential that your business team display a “united front” when negotiating with the Russians. A good way to start is by ensuring that all members of your team understand and agree on precisely what they want to achieve from the deal.

While strong empirical evidence and other factual data are important in any presentation, making a trustworthy impression is an important priority with Russians.

Extend compliments with caution, since they may cause Russians to feel a sense of misplaced obligation. Praising and rewarding anyone in public may be viewed with suspicion.

Your Russian counterparts may insist that they understand something while this may not actually be the case. They also sometimes have a tendency to say things they think you want to hear.

The Russian word “nyekulturny” is a popular term used to refer to anything considered uncultured, bad mannered, or otherwise socially unacceptable. The taboos below are a few examples of some behaviors regarded as “nyekulturny.”

5 Key Conversation or Gesture Tips

  • The rapid, progressive changes taking place in Russia
  • Culture, theatre, movies, music, and literature
  • Travel, history, and architecture
  • There is always an interest in current events as long as you remain open to various perspectives
  • The food and drink that is unmistakably a part of Russian entertainment

5 Key Conversation or Gesture Taboos

  • Wearing your coat inside office buildings or public places. Coatrooms are usually available and should be used.
  • Standing with your hands in your pockets
  • Sitting with the legs apart, or with one ankle resting upon the knee
  • Comparing Russia to other developing countries, or comparing Moscow and Saint Petersburg
  • Beckoning someone with the forefinger. Instead, turn your hand so that the palm faces down and make a scratching motion. Many common gestures used in the West, such as the “OK” sign, are considered rude in Russia.

Bon Voyage!

Join us in the future for SAUDI ARABIA!

 

 

Website: www.circlesofexcellence.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Currently on the Circles Of Excellence blog

Article: Cultural Clues, Do’s and Taboos RUSSIA

Currently on Gayle Cotton’s blog

Gayle’s article: Cultural Clues, Do’s & Taboos on ITALY

Check out our Article Archives Cultural Clues, Do’s and Taboos for countries you may have missed!

Contact Circles Of Excellence for your company’s Corporate Training, Executive Coaching, and Professional Keynote Speakers. We work with companies of all sizes and industries, including 50 Fortune 500 companies. Our topics include Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building and Time Management. Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s global business environment. Gayle is the author of the bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’ and President of Circles Of Excellence for Corporate Training & Executive Coaching. Her vast experience living and working abroad will entertain and inspire audiences of any size with her fresh, unique and humorous approach to Cross-Cultural Communications and social business etiquette! Gayle travels worldwide from business bases in Texas and Switzerland as a distinguished professional keynote speaker.

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Gayle Cotton’s Book Video ‘Say Anything to Anyone, Anywhere!’ Is on YouTube

Posted on October 27, 2013 by Leave a comment

John Wiley & Sons, the publisher of Gayle Cotton’s bestselling book ‘Say Anything to Anyone, Anywhere!’ has created a video for her book that is now on our YouTube channel. Watch it at the following link: Book-WSJ 3D

http://www.youtube.com/user/circlesofexcellence

 

 

 Website: www.circlesofexcellence.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Currently on the Circles Of Excellence blog

Article: Cultural Clues, Do’s and Taboos on PORTUGAL

Currently on Gayle Cotton’s blog

Gayle’s article: Cultural Clues, Do’s & Taboos on ISRAEL

Check out our Article Archives Cultural Clues, Do’s and Taboos for countries you may have missed!

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Toronto Sun Interviews Gayle Cotton: Students Need Cultural IQ

Posted on October 20, 2013 by Leave a comment

Today’s business world is an ethnic melting pot so be set to jump in the mix!Toronto Sun

When Nike debuted its tribal tattoo-themed tights this summer, New Zealand consumers were aghast…

Read the Interview at the link below

CLICK HERE: Toronto Sun Interview

 

 

 Website: www.circlesofexcellence.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Currently on the Circles Of Excellence blog

Article: Cultural Clues, Do’s and Taboos on PORTUGAL

Currently on Gayle Cotton’s blog

Gayle’s article: Cultural Clues, Do’s & Taboos on ISRAEL

Check out our Article Archives Cultural Clues, Do’s and Taboos for countries you may have missed!

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Free Webinar on Gayle Cotton’s Book ‘SAY Anything to Anyone, Anywhere!’

Posted on October 5, 2013 by Leave a comment

Gayle Cotton recently did a one hour webinar on her new bestselling book, ‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’, for Entrepreneurs’ Organization (EO).EO Logo-2

They have invited Gayle’s Circles Of Excellence Blog followers to attend the webinar for free for a limited period of time. Attend while you can, and be sure to buy Gayle’s book as a follow-up!

Attend Gayle’s webinar at the link below:

http://www.circlesofexcellence.com/books/attend-say-anything-webinar/

Buy Gayle’s bestselling book on Amazon at the link below:

CLICK HERE: Book-SAY Anything to Anyone Anywhere!

 

Blog: www.circlesofexcellence.com/blog

Website: www.circlesofexcellence.com

Gayle Cotton’s book website: Say Anything to Anyone Anywhere!

Currently featured on the Circles Of Excellence blog

Gayle’s new article: Cultural Clues, Do’s and Taboos for PORTUGAL!

Currently featured on Gayle Cotton’s blog

Gayle’s new article: Cultural Clues, Do’s & Taboos for ISRAEL!

Check out our Cultural Clues, Do’s and Taboos Articles Archive for countries you may have missed!

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