Posts tagged with culture shock

Great BBC News Article! Culture shock: How to speak business anywhere

Posted on October 8, 2014 by 1 Comment

BBC News BBC-Blonde-tel

This 7 page article is one of the best we’ve seen on how to overcome culture shock and communicate successfully in international business! It’s a ‘must read” for understanding global business challenges, and it offers valuable insight for those working in Asia, the Latin Countries, the US, the UK, as well as Germany, Scandinavia and the Netherlands. The article is a result of BBC interviews with Gayle Cotton, President of Circles Of Excellence, Denis LeClerc, professor of cross-cultural communication at Thunderbird School of Global Management in Arizona, and Erin Meyer, a professor at INSEAD business school in Fontainbleau, France. We congratulate Gayle for her part in creating this great article!

Read More

http://www.bbc.com/capital/story/20141006-talk-shock-youre-doing-it-wrong

“An abrupt response to a simple telephone greeting changed the trajectory of Gayle Cotton’s career when Cotton began her career working at the UN…”

                                To learn more tips for intercultural communication and the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book 

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management.

 

Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH AFRICA

Soon on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for POLAND

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos Articles  

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ITIM Italy interviews Gayle Cotton’s about Intercultural Communication

Posted on June 15, 2014 by Comments are off

In business trips it’s important to know the cultural customs and traditions of the population you are going to encounter. It’s easy to be misunderstood; therefore it’s necessary to know the correct things to say and do in each country. Viaggiamo.it interviewed Gayle Cotton, author of the bestseller  SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’. Click the link below to read the interview.

http://www.itimitaly.it/en/2238-five-tips-for-a-successful-intercultural-communication-interview-with-gayle-cotton.html

Gayle Cotton is President of Circles Of Excellence for Corporate Education and a distinguished ProfessionalKeynote Speaker. Contact Gayle to be the next conference speaker for your event! She travels worldwide from business bases in Texas and Switzerland, and entertains and inspires audiences of all size with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management!

 

Website:www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website:SAY Anything to Anyone, Anywhere!

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for SINGAPORE

Soon on: Gayle Cotton’s blog

Cross-cultural article:Cultural Clues, Do’s & Taboos for PERU

Article archive for what you missed! Cultural Clues, Do’s and Taboos Articles  

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Gayle Cotton’s Interview on ‘Doing Business in Indonesia’ Is Posted on About.com

Posted on May 24, 2014 by Comments are off

ABOUT.COM: Business Travel Tips for Indonesia Indonesia Flag

The interview on ‘Business Travel Tips for Indonesia’ is a brief snapshot of conversation guidelines for Indonesia, tips for communicating in Indonesia, and strategies for doing business with Indonesia to help with understanding the culture in Indonesia. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step!

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’She is President of Circles Of Excellence for Corporate Educationand a distinguished ProfessionalKeynote Speaker. Contact Gayle to be the next conference speaker for your event! She travels worldwide from business bases in Texas and Switzerland, and entertains and inspires audiences of all size with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette.

Interview Links:

Cultural Tips for Indonesia

http://businesstravel.about.com/od/resources/fl/Business-Travel-Tips-for-Indonesia.htm

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order my bestselling book SAY Anything to Anyone Anywhere! 5 Keys to Successful Cross-Cultural Communication’now available as an Audio Book on Amazon!

CreateRapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the ARTICLE ARCHIVES ‘Cultural Clues Do’s and Taboos’ for countries you may have missed!

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management!

 

Website:www.circlesofexcellence.com

MEDIA: Newsroom-Media-Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website:SAY Anything to Anyone, Anywhere!

Coming on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos forSINGAPORE

Coming on: Gayle Cotton’s blog

Cross-cultural article:Cultural Clues, Do’s & Taboos forTHE NETHERLANDS

Article archive for what you missed! Cultural Clues, Do’s and Taboos Articles  

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Gayle Cotton Has New Photos from Her Recent Trips in Our Photo Gallery!

Posted on May 18, 2014 by Comments are off

Photo Gallery – Work, Travel, and Fun! NY-Gayle-Marta-2-email

There are new pictures from Gayle Cotton’s recent trip to New York in our photo gallery Work, Travel, and Fun! Gayle was in New York for the launch of her Audio Book,SAY Anything to Anyone Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is now available on Amazon.She was joined in New York by colleagues from our sister company ‘Circles Of Excellence Europe’ in Switzerland. It looks like they had a great time!

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management!

 

Website:www.circlesofexcellence.com

MEDIA: Newsroom-Media-Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website:SAY Anything to Anyone, Anywhere!

Coming on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos forSINGAPORE

Coming on: Gayle Cotton’s blog

Cross-cultural article:Cultural Clues, Do’s & Taboos forTHE NETHERLANDS

Article archive for what you missed! Cultural Clues, Do’s and Taboos Articles  

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Free Webinar on Gayle Cotton’s Book ‘SAY Anything to Anyone, Anywhere!’

Posted on May 10, 2014 by Comments are off

We are so excited to announce that the webinar on Gayle Cotton’s bestselling book, ‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’, is now available for Book-WSJ 3Danyone to take for free!

This is a highly rated webinar on do’s & taboos for cultures and cultural tips for international business that Gayle did for Entrepreneurs’ Organization (EO). Please feel free to take the webinar at your convenience anytime… anywhere!

The webinar includes business travel tips for unfamiliar cultures and conversation guidelines for Asia Pacific, Europe, Latin American, and the Middle East. It also has tips for communicating in different countries, as well as strategies for doing business with unfamiliar cultures to help with understanding cultures around the world. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step!

Tips for Communicating in Different Countries and Doing Business with Unfamiliar Cultures

http://www.circlesofexcellence.com/books/attend-say-anything-webinar/

To learn more about the communication and business styles of Asia/ Pacific, Europe, Latin America, and the Middle East, order Gayle Cotton’s bestselling book ‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’, now available on Amazon as a Book, eBook, or Audio Book. Gayle is an Emmy Award Winner, President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker at your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management!

 

Website: www.circlesofexcellence.com

MEDIA: Newsroom-Media-Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Video clips: Speaker preview for Gayle Cotton

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Currently on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos

Currently on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos Articles

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Gayle Cotton’s Interview on ‘Doing Business in Iran’ Is Posted on About.com

Posted on May 3, 2014 by Comments are off

ABOUT.COM: Business Travel Tips for Iran  Iran Flag

The interview ‘Business Travel Tips for Iran’ is a brief snapshot of conversation guidelines for Iran, tips for communicating in Iran, and strategies for doing business with Iran to help with understanding the culture in Iran. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step!

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’. She is President of  Circles Of Excellence for Corporate Education and a distinguished Professional Keynote Speaker. Contact Gayle to be the next conference speaker for your event! She travels worldwide from business bases in Texas and Switzerland, and entertains and inspires audiences of all size with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette.

Interview Links:

Cultural Tips for Iran

http://businesstravel.about.com/od/resources/fl/Business-Travel-Tips-for-Iran.htm

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order Gayle’s bestselling book SAY Anything to Anyone Anywhere! 5 Keys to Successful Cross-Cultural Communication’ – now available as an Audio Book on Amazon!

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the ARTICLE ARCHIVES ‘Cultural Clues Do’s and Taboos’ for countries you may have missed!

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management!

 

Website: www.circlesofexcellence.com

MEDIA page: Newsroom-Media-Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Speaker preview for Gayle Cotton: Video clips

Gayle Cotton’s book website:SAY Anything to Anyone, Anywhere!

Coming on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SINGAPORE

Coming on: Gayle Cotton’s blog

Cross-cultural article:Cultural Clues, Do’s & Taboos for THE NETHERLANDS

Article archive for what you missed! Cultural Clues, Do’s and Taboos Articles  

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Cultural Clues, Do’s & Taboos: Communication Guidelines for SCOTLAND

Posted on April 27, 2014 by Comments are off

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: SCOTLAND Scotland

The article ‘Cultural Clues, Do’s & Taboos for Scotland’ is a brief snapshot of conversation guidelines for Scotland, tips for communicating in Scotland, and strategies for doing business with Scotland to help with understanding the culture in Scotland. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step!

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’She is President of Circles Of Excellence for Corporate Education and a distinguished Professional Keynote Speaker. Contact Gayle to be the next conference speaker for your event! She travels worldwide from business bases in Texas and Switzerland, and entertains and inspires audiences of all size with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette.

Cultural Tips for SCOTLAND

The points below also include some valuable business travel tips for Scotland

When doing business in Scotland, make an effort to speak in a low, moderate tone of voice. Talking too loudly in public is sometimes considered offensive and embarrassing.

The Scots tend to be a very soft-spoken and private people, and it may take longer to develop a rapport with them. They become friendlier and more open once the relationship is established.

In conversation, the Scots tend to downplay hand gestures and other physical expressions.

Keep your hands out of your pockets when standing and walking, as this is considered impolite.

Scots tend to be a ‘low-contact’ people. Rather than touching or getting too close, it is more appropriate to remain at least one arms’ length distance from your Scottish counterpart.

Scots are very respectful when standing in lines. Some people around you may ask you questions, however you should limit any “small talk” which may be disturbing to others.

The Scots are very proud of their culture, which has strong traditions. Avoid making comments that group the Scots with the English. Scots are very proud of their distinctive heritage.

Learn something about the Scottish culture to contribute to the conversation. Refrain from making jokes statements in jest about any aspect of their culture.

Refer to things that are of Scottish origin as “Scottish.” Be aware that “Scotch” is not the correct term to use and may cause offense.

If you are a woman, you may be referred to as “deary” or “love” once you’re considered an acquaintance or friend in Scotland. Don’t be offended — these expressions are considered acceptable and endearing.

Although Scottish women participate in the work force, there are typically fewer in managerial positions. Women business travelers should maintain a professional demeanor, dress conservatively, and show a strong knowledge of their field.

While first names are becoming more commonly used in business, before presuming to use a Scot’s first name, wait to be invited.

Keep in mind, the title “Sir” should be used when addressing a man who has been knighted by the Queen, followed by his first name. For instance, Sir Andrew Carnegie would be addressed as “Sir Andrew.”

In Scottish business culture, it is important to be punctual at work and in social situations. Also arrive on time if invited to a dinner party.

Business cards should be printed in English, the national language. Ensure that you bring a plentiful supply, since Scottish businesspeople tend to be keen to exchange them.

The most senior executives in the majority of Scottish companies are known as “managing directors.” They are responsible for making final decisions.

One way of understanding the “chain of command” is by observing the amount of deference given to others during a meeting. While the managing director will be instrumental in the final decision, carefully watching how the participants treat each other can often be revealing.

During business presentations, always pause and allow for a “question and answer” periods throughout.

It’s an asset to have visuals such as charts and graphs in any business presentation materials.

Even if the meeting becomes informal at times, it is still important to remain guarded and professional.

Shortly after a meeting, it is a good policy to provide follow-up by sending a summary of the results to your Scottish contacts.

5 Key Topics to Use in Conversation

  • The weather and beautiful countryside of Scotland, which is lovely even in the rain!
  • Your travels in Scotland, Europe, and other countries
  • Scotland’s history, literature, architecture, and art Family is a good t topic of conversation,
  • Outdoor activities and sports are always of interest
  • Interesting experiences you may have had

5 Key Topics to Avoid in Conversation

  • Comments that compare the Scots with the English
  • Using the term “Scotch” to refer to the Scottish may cause offense.
  • Inquiring about a Scot’s family, until they bring it up first
  • Asking what a person does for a living unless it’s a business related question for business
  • Politics, religion, and Northern Ireland

Bon Voyage!

Join us in the future for SINGAPORE!

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone Anywhere! 5 Keys to Successful Cross-Cultural Communication’ – now available as an Audio Book on Amazon!

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the ARTICLE ARCHIVES ‘Cultural Clues Do’s and Taboos’ for countries you may have missed!

Circles Of Excellence provides Corporate Training and Executive Coaching for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management!

 

Website: www.circlesofexcellence.com

MEDIA page: Newsroom-Media-Interviews

Speaker preview for Gayle Cotton: Video clips

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website:SAY Anything to Anyone, Anywhere!

Go to the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SCOTLAND

Go to: Gayle Cotton’s blog

Cross-cultural article:Cultural Clues, Do’s & Taboos for THE NETHERLANDS

Article archive for what you missed! Cultural Clues, Do’s and Taboos Articles

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Gayle Cotton Starts a Media Tour Beginning in NYC for Her New Audio Book!

Posted on April 12, 2014 by Comments are off

Gayle Cotton, President of Circles Of Excellence Inc. and author of the bestselling book, SAY Anything to Anyone Anywhere!, is off to New York on another publicity and media tour for her new Audio Book which is now available on Amazon. She will once again be a less infrequent visitor in the Dallas office due to the success of her bestselling book — and now audio book. Congratulations Gayle!

Book-Sign- Closeup-sm

Circles Of Excellence provides Corporate Training and Executive Coaching for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management!

 

Blog: www.circlesofexcellence.com/blog

MEDIA Page: Newsroom-Media-Interviews

Website: www.circlesofexcellence.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Soon on the Circles Of Excellence blog:

Cross-cultural article: Cultural Clues, Do’s and Taboos for SCOTLAND

Soon on Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for MEXICO

Check out our Cultural Clues, Do’s and Taboos Articles Archive for countries you may have missed!

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Gayle Cotton’s Article on ‘Global Etiquette Tips’ Is Published on Sold.com!

Posted on April 6, 2014 by Comments are off

Gayle Cotton’s new article titled ‘Global Etiquette: Cultural Tips to Keep in Mind for Any Culture’ is now published on  the “Sold” Cell Phone App!

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East, order Gayle Cotton’s bestselling book ‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’ on AMAZON – Now also available as an Audio Book!

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Circles Of Excellence provides Corporate Training and Executive Coaching for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management!

 

Blog: www.circlesofexcellence.com/blog

MEDIA Page: Newsroom-Media-Interviews

Website: www.circlesofexcellence.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Soon on the Circles Of Excellence blog:

Cross-cultural article: Cultural Clues, Do’s and Taboos for SCOTLAND

Soon on Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for The NETHERLANDS

Check out our Cultural Clues, Do’s and Taboos Articles Archive for countries you may have missed!

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Gayle Cotton’s Bestselling Book Is Now Available as an Audio Book on Amazon!

Posted on March 30, 2014 by Comments are off

As so many of you have requested – Gayle Cotton’s bestselling book SAY Anything to Anyone Anywhere! 5 Keys to Successful Cross-Cultural Communication’  is now available as an Audio Book on Amazon – perfect for you frequent travelers!

Audio Book-3-14

 

 

 

Circles Of Excellence provides Corporate Training and Executive Coaching for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management!

 

Blog: www.circlesofexcellence.com/blog

MEDIA Page: Newsroom-Media-Interviews

Website: www.circlesofexcellence.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Soon on the Circles Of Excellence blog:

Cross-cultural article: Cultural Clues, Do’s and Taboos for SCOTLAND

Soon on Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for MEXICO

Check out our Cultural Clues, Do’s and Taboos Articles Archive for countries you may have missed!

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

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