Posts tagged with cross cultural communication for asia pacific

Not Knowing = Not Selling! How to Sell to Different Cultures

Posted on August 1, 2015 by Comments are off

Not Selling2Not Knowing = Not Selling! How to Sell to Different Cultures

In today’s global business marketplace, the ability to sell to and communicate effectively with different cultures cannot be underestimated. I found this out very quickly when I lived and worked in Switzerland. I didn’t expect that there would be specific things about me that would have a negative impact when promoting my company’s Cross-Cultural Training Seminars. However, I found out very quickly that I had 3 very specific strikes against me. First I was American, and their attitude was “what could an American teach them about culture?” Second I was female, and there are still considerably fewer business women at high levels in Swiss business. Third I was blonde, and yes — the dumb blonde jokes are global! I decided that I needed to adapt my image and my communication approach to better fit their expectations. That consisted of classic, professional suits; hair in a French twist, and high heels since I’m short. For a group of senior bankers in Zurich, I even wore fake eyeglasses! I also changed my communication style to be more factual, direct, and to the point, something which the Swiss appreciate. I smiled less, minimized my tonal modulations, and was less demonstrative in my body language, gestures, and facial expressions. And – it worked!

Now, you don’t have to travel outside the United States to experience this. The U.S. is a melting pot of people from all over the world. And even though the standard rule ‘When in Rome – do as the Romans’ may apply, we sometimes don’t position ourselves in the best light, and subtly rub someone the wrong way with our actions, gestures, communication style, or even perhaps how we look.

Common Cross-Cultural Mistakes That Are Made When Developing Transcultural Relationships

  • Not being proactive and not adapting to different cultural business expectations. It’s all too easy to get off on the wrong foot and become reactive – especially in the sales process.
  • Not knowing how formality, hierarchy, and timing can affect business interactions, the sales process, and decision making with different cultures. These things can have a tremendous impact on negotiations. Not knowing = not selling.
  • Having your enthusiasm perceived as aggressive, impatient, or even arrogant! Developing a sales relationship often takes longer with different cultures, especially in other countries, so plan accordingly.
  • Coming across as egocentric or too ‘I’ oriented. Many cultures are more team focused or ‘we’ oriented than the typical salesperson in the U.S. This can also greatly impact your choice of marketing style and material.
  • Unintentionally offending someone with your choice of body language or gestures. This is one of the biggest cultural taboos, and can be very difficult to recover from. A basic guideline is to use open- handed gestures. Don’t point with your index finger, don’t use the OK sign, and don’t use the thumbs up or thumbs down gestures. They are likely to subtly offend someone somewhere – even in the U.S.

How can you proactively prepare for multicultural sales?

Awareness is the 1st step! Observe how people communicate with you in person, on the phone, and by email. Notice if they are more formal and expressive, or more direct and to the point. They are telling you how they like to be communicated with so model their style.

If doing business in another country — know your facts. Be aware of the relevant historical data, economic issues, major industries, and geography to name a few. There is nothing more embarrassing than not knowing your facts or geography!

To develop cultural rapport, learn what is important to other cultures. For example, it made international headlines a few years ago when Saudi Crown Prince Abdullah visited President Bush at his Crawford ranch. They were photographed strolling hand in hand through the bluebonnet garden. This was an important sign of their friendship and trust. Sometimes you may even need to go a bit beyond your comfort zone to establish rapport!

Know a few words in the language of the country. 5 simples phrases: “My name is”, “Nice to meet you”, “Please”, “Thank you”, and “Sorry, I only speak a little of your language”. Another phrase that will always be useful is the toast of the land, “Cheers!”

Keep in mind that we are blending and homogenizing into a global culture, so even with all the knowledge we acquire, we can’t ever take cultural tendencies for granted. As soon as you do — you’ll be surprised by something completely unexpected!  That’s why observation and awareness is so important.

5 Keys to Successful Cross-Cultural Communication

  1. Create Proactive Communication: Stay out of the reactive cycle. Focus on positioning yourself, your product, and your company so that it facilitates partnerships and trust. This is an important first step before jumping into the business at hand.
  2. Rapport Secrets: Adapt your marketing material, sales style, and business approach to the cultural preferences of the customer.
  3. Organize Productive Interactions: Work towards collaboration and a ‘win-win’ outcome for all parties. This helps to avoid conflict and cultural sensitivities. It establishes trust, and influences decision-makers.
  4. Strategies for Relationships: Create strategies based on cultural expectations, and incorporate the appropriate level of formality. Understand the business hierarchy, the decision making protocol, and the timing necessary for sales cycles.
  5. Success Leaves Clues: Learn the Dos and Taboos of the country and cultures you sell to and partner with. Notice what works and what doesn’t. Change your approach based on the results, and enjoy the process!

Bon Voyage… Cheers to successful multicultural sales in 2015!

To learn more about the Dos and Taboos for different cultures, and the communication styles of Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the ARTICLE ARCHIVES ‘Cultural Clues Do’s and Taboos’ for countries you may have missed!

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a distinguished Professional Keynote Speaker. Contact Gayle if you need conference speakers for events, speakers on cultural diversity, or professional keynote speakers that specialize in cross-cultural communication training and cross-cultural training programs. She is a leader in the industry of professional motivational speakers and professional public speakers. Known for her cross-cultural communication books and intercultural training, she is among the best of female keynote speakers, women motivational speakers, and international keynote speakers. She is a cross-cultural speaker and expert on social business etiquette. Gayle travels worldwide, entertaining, educating, and inspiring audiences with her fresh and unique style, and is sure to please any audience with her charm, wit, and humor!

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management.

 

Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Video clips: Speaker preview for Gayle Cotton

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH AFRICA

Soon on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for RUSSIA

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos

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Hear Gayle Cotton Speak at a Free Audio Women’s Leadership Summit!

Posted on June 7, 2015 by Comments are off

Enhance your Global Communication Skills, Lead with Confidence, and Advance your Career! Women Leaders

Gayle Cotton been invited to speak at the Women Leadership Summit ‘Unlock the Power of You’ along with over 20 other leadership experts. 21 trailblazing women leaders came together to share their knowledge with you. Their lessons, advice, and strategies will help you take your career and leadership to the next level!

Gayle Cotton will be speaking on Friday, June 19th at 11:00 am EDT, so tune in!

The 11-day audio event begins on June 15th and it is FREE!

  • Learn from some of the most remarkable women leaders who have blazed the trail before you
  • Improve your communication skills to help you achieve the results you want on a global basis with anyone…anywhere
  • Discover how to overcome the obstacles that stand between you and your success

Click here to reserve your seat! www.womenleadershipsummit.net

Gayle also offering free attendance to her Webinar ‘Say Anything To Anyone Anywhere! 5 Keys to Successful Cross-Cultural Communication’ for those of you who want more in depth information! Webinar Link

To learn more about the Dos and Taboos for different cultures, and the communication styles of Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a distinguished Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or professional keynote speakers that specialize in cross-cultural communication training and cross-cultural training programs. She is a leader in the field of professional public speakers, professional motivational speakers, and international keynote speakers, She is among the best of female keynote speakers and  women motivational speakers, and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management.

 

Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Currently on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH KOREA

Currently on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for SCOLTLAND

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos Articles  

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Cultural Clues, Do’s & Taboos: Communication Guidelines for SOUTH KOREA

Posted on May 16, 2015 by Comments are off

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: SOUTH KOREA South Korea

The article ‘Cultural Clues, Do’s and Taboos for South Korea’ is a brief snapshot of conversation guidelines for South Korea, tips for communicating in South Korea, and strategies for doing business with South Korea to help with understanding the culture in South Korea. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to tips for intercultural communication!

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a distinguished Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or professional keynote speakers that specialize in cross-cultural communication training and cross-cultural training programs. She is a leader in the field of professional public speakers, professional motivational speakers, and international keynote speakers, She is among the best of female keynote speakers and women motivational speakers, and is a ‘first choice’ request for international audiences!

Cultural Tips for South Korea – including some valuable business travel tips for South Korea!

When doing business in South Korea, tone down hand motions and facial expressions when talking or laughing because being too animated or demonstrative is frowned upon.

Keep your voice tone moderate since they generally speak in a soft voice.

Third party introductions are usually preferred, so wait to be introduced to another at gatherings and parties.

South Korean men greet each other with a slight bow, and sometimes an accompanying handshake, while maintaining eye contact. Respect may be added by supporting your right forearm with your left hand during the handshake.

Bow at the beginning and end of a meeting. An exit bow that is longer than the greeting bow is a sign that the meeting went well.

The junior person will initiate the greetings and be the first to bow. The senior person will be the first to offer his hand. A gentle handshake or nod of the head may also be sufficient in business so follow their lead.

While this is slowly changing, women in the South Korean business culture often don’t shake hands. Western men should not try to shake hands with a Korean woman; Western women will usually need to initiate a handshake with Korean men.

Elderly people are highly respected, so it is good manners to greet and speak to them first and spend a few minutes with them. Complimenting an elder’s good health is always appreciated.

Gift-giving is often practiced in a business setting. Good gifts for a first trip include office items with your company logo or something that is commemorative of your home region. Your gift should be of good quality but modestly priced. Use both of your hands when giving or receiving a gift. Gifts are not opened in the presence of the giver.

South Koreans may be asked personal questions regarding your age, salary, education, religion, and family life because they think that they can establish rapport by finding common denominators. These questions may also be asked to determine your status–which means everything in South Korean business culture.

Since you will be judged according to your status, your title should be emphasized on your business card. This gives the recipient an idea of your job responsibility and assists him or her in determining the amount of decision-making authority you have.

In this culture, it is considered important to keep business cards in immaculate condition. Investing in a business card case will allow your cards to stay well preserved. Writing on a business card is perceived as a sign of disrespect.

Present your business card with two hands or, at their lead, with your right hand. When you receive another person’s card, carefully examine it and then make a positive remark before putting it in your card case or on a nearby table. Accepting a business card and then immediately stuffing it into your back pocket will be perceived as disrespectful.

Modesty is very important in South Korea. When you are paid a compliment during a conversation, respond by saying that you are not worthy of such praise. It’s best not to acknowledge a compliment by saying “thank you” or you affirm it. However, this should not stop you from complimenting another person, since compliments are still very much appreciated.

South Koreans have an intense pride in their country and a rich sense of its history. Consequently, it is important that you make every effort not to confuse the history and culture with other Asian countries, especially Japan. It’s also best not to bring gifts from Japan or talk about your contacts or travels there.

South Koreans avoid saying, “No”, directly, so answer questions affirmatively in a positive way, even when you have to deliver negative information.

Many forms of physical contact are considered disrespectful. Gestures such as touching someone on the back or on the person’s arm are discouraged. Physical contact is inappropriate with older people, people of the opposite sex, or people who are not good friends or family. However, one exception is that people of the same sex will often hold hands.

Be aware that personal relationships generally take precedence over business. The first meeting should be solely for the purpose of getting to know your counterpart and establishing rapport.

Expect tea to be served at the beginning of the meeting, and make a point of accepting this offering of hospitality. Keep a formal demeanor as long as your counterpart does.

While South Koreans are very formal in personal situations, this is not the case when they are standing in line in public places where pushing and shoving are commonplace.

Like anyone else South Koreans laugh when something is funny however, smiling is also used to mask embarrassment and other feelings of distress. Criticism of any kind should be done in private to avoid “loss of face”.

5 Key Conversation Topics or Gesture Tips

  • Eye contact is very important to indicate your sincerity and attentiveness to the speaker
  • Talk about South Korea’s economic success and international accomplishments
  • Compliment and ask questions about South Korea’s cultural heritage, landmarks, art, and customs
  • South Koreans are avid sports enthusiasts — especially when it comes to the Olympics!
  • Discuss your personal hobbies – they love kite and kite flying!

5 Key Conversation Topics or Gesture Taboos

  • Don’t discuss South Korean or North Korean politics, Socialism, Communism, and the Korean War
  • Blowing your nose in public is considered vulgar. If heavily spiced food makes your nose run, get up and move away from the table before blowing your nose.
  • Beckoning a person by moving a single finger toward you is considered very rude. Beckon someone by extending your arm palm down and moving your fingers up and down.
  • Cover your mouth when yawning or using a toothpick.
  • Feet are perceived as dirty and should not touch other people or objects. Men should take care that the soles of their shoes are pointing down. Women are permitted to cross their legs as long as the sole of the shoes don’t point at anyone.

Bon Voyage!

Join us in the future for SPAIN!

To learn more about the Dos and Taboos for different cultures, and the communication styles of Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the ARTICLE ARCHIVES ‘Cultural Clues Do’s and Taboos’ for what you may have missed!

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management.

 

Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Currently on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH KOREA

Currently on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for SINGAPORE

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos Articles

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Gayle Cotton is interviewed by BBC on Her Experience Living in Zurich!

Posted on March 21, 2015 by Comments are off

Read Gayle Cotton’s interview as an expat living in Zurich Switzerland along with expats living in Quayaquil Equador, Luxembourg City, Mexico City, and New York City!

To find out where expats were happiest these days, online network InterNations recently conducted a survey of 14,000 expats across 160 countries. The organization asked participants to weigh in on family life, work life, personal finance and ease of settling in to the community.

Read more here! Living in the World’s Best Cities

To learn more about the Dos and Taboos for different cultures, and the communication styles of Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the ARTICLE ARCHIVES ‘Cultural Clues Do’s and Taboos’ for what you may have missed!

To learn more about the Dos and Taboos for different cultures, and the communication styles of Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a distinguished Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or professional keynote speakers that specialize in cross-cultural communication training and cross-cultural training programs. She is a leader in the field of professional public speakers, professional motivational speakers, and international keynote speakers, She is among the best of female keynote speakers and  women motivational speakers, and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management.

 

Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Currently on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH AFRICA

Currently on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for RUSSIA

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos Articles  

 

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Read Gayle Cotton’s Cultural Interview in the Upstart Business Journal

Posted on February 7, 2015 by Comments are off

Upstart Business Journal: How to Become Multiculturally Savvy and Close a Deal in a Foreign Land

Closing Deal 1

In today’s global business marketplace, the ability to sell to and communicate effectively with different cultures cannot be underestimated. I found this out very quickly when I lived and worked in Switzerland. I didn’t expect that there would be specific things about me that would have a negative impact when promoting my company’s Cross-Cultural Training Seminars. However, I found out very quickly that I had 3 very specific strikes against me.

Read the rest of the interview here!

To learn more about the Dos and Taboos for different cultures, and the communication styles of Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence and a distinguished Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or professional keynote speakers that specialize in cross-cultural communication training and cross-cultural training programs. She is a leader in the field of professional public speakers, professional motivational speakers, and international keynote speakers, She is among the best of female keynote speakers and women motivational speakers, and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management.

 

Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Currently on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH AFRICA

Currently on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for PORTUGAL

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos Articles  

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Cultural Clues, Do’s and Taboos: A Touch of Grace

Posted on January 18, 2015 by Comments are off

To touch or not to touch?

How about a touch of grace!

Touch of Grace-Kate -Labron JamesCultural etiquette, politeness, and good manners are passed down through societies from generation to generation. Etiquette refers to the cultural guidelines for what is appropriate or inappropriate and polite or impolite. It gives a culture structure, integrity, grace, and finesse—all of which are uniquely adapted from one culture to another. Fortunately, simple business and social etiquette are often based on basic common sense. Although etiquette styles and fads may come and go, the fundamentals of global etiquette remain essentially the same.Often I’m asked about cultural ‘faux pas’, especially as they relate to gestures and touching someone in a way that breaks cultural protocol. This unintentional breach of protocol happens frequently, and will continue to happen, however the real etiquette come into play when the breach is handled with such grace and dignity that the breach dissolves unnoticed! Two examples of this come to mind.

Recently when Prince William and Kate, the Duchess of Cambridge, were presented with a Cleveland Cavaliers T-shirt for Prince George by LaBron James, LaBron put his arm around Kate’s shoulder for the photo, unaware that touching the royal family has been known to break the accepted protocol. Neither Prince William nor Kate showed any sign of being uncomfortable with LaBron’s gesture, showing instead dignity and a touch a grace.

Another similar situation happened in March 2012 when President Obama and the First Lady meet Queen Elizabeth in England. In this case, the Queen first extended her arm to touch Michelle Obama’s back, at which point Mrs. Obama responded in like creating an embrace between the two. The British media was abuzz with this show of affection by the Queen who had not publically displayed this sort of affection in 57 years! From the perspective of “rapport”, perhaps the Queen was welcoming Mrs. Obama in the manner more typically comfortable for the U.S. than England. Traditionally, the protocol would be to follow the customs of etiquette for the country you are in, however Queen Elizabeth and the First lady showed that doing things differently can be just fine!

A touch of grace happens when we let go of traditional cultural expectations and connect on the level of the culture we have in common – the ‘Human Culture’. As we begin 2015, perhaps we can focus more on what we have in common rather than on our differences. The following 7 tips will help us do just that!

§  Be respectful: Respect is a universal language!

§  Show you care: Learn what’s important to the cultures you visit or work with

§  Strike a balance: Find the comfortable middle ground between cultures. No one expects you to be just like them!

§  Know your geography: There is nothing more embarrassing than not knowing the location of a country and its neighbors!

§  Mind your manners: Learn what is considered polite and impolite for the countries you visit

§  Learn how to greet: Greetings are as diverse as the cultures themselves. There are handshakes, kisses, hugs, and bows, and they come in all different sizes!

§  Show a touch of grace: Differences are the spice of life! When it comes to cultural etiquette, no one expects perfection. Enjoy yourself, and it’s highly likely your counterparts will do the same!

To learn more about the Dos and Taboos for different cultures, and the communication styles of Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

 Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the ARTICLE ARCHIVES ‘Cultural Clues Do’s and Taboos’ for what you may have missed!

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a distinguished Professional Keynote Speaker. Contact Gayle if you need conference speakers for events, speakers on cultural diversity, or professional keynote speakers that specialize in cross-cultural communication training and cross-cultural training programs. She is a leader in the industry of professional motivational speakers and professional public speakers. Known for her cross-cultural communication books and intercultural training, she is among the best of female keynote speakers, women motivational speakers, and international keynote speakers. She is a cross-cultural speaker and expert on social business etiquette. Gayle travels worldwide, entertaining, educating, and inspiring audiences with her fresh and unique style, and is sure to please any audience with her charm, wit, and humor!

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management.

 

Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Video clips: Speaker preview for Gayle Cotton

 Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

 Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH AFRICA

Soon on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for RUSSIA

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,