Posts tagged with communication guidelines

Great Article! Cultural Clues & Communication Guidelines for INDONESIA

Posted on May 21, 2020 by Leave a comment

Indonesia Flag

The Latest! Cultural Clues, Do’s and Taboos for Indonesia

A Series of Cultural Tips for Countries from A to Z  

Cultural Clues & Communication Guidelines for Indonesia

It’s easy for business travelers to think that even when they travel, business is going to be done pretty much the same way it is at home. But that’s not always the case. Cultural differences can have a big impact on global business etiquette. That’s why it’s important for business travelers to make sure that they understand the culture of the country that they’re doing business in.

This article on cultural differences in Indonesia and cultural travel tips for Indonesia is a brief snapshot of conversation guidelines for Indonesia tips for communicating in Indonesia, and business strategies for Indonesia to help with understanding the culture in Indonesia. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to cultural do’s and taboos for Indonesia and tips for intercultural communication!

Cultural Tips for Indonesia – including some valuable business travel tips for Indonesia

Generally, greetings among all Indonesians are conducted with stateliness and formality, in a slow, deliberate manner. A hurried introduction will be perceived as disrespectful.

Especially among Indonesian Chinese, handshakes are the standard greeting. Most Indonesian handshakes have a gentle grasp and last for 10-12 seconds.

For subsequent meetings, it may also be appropriate to bow rather than initiate further handshakes. Bow your head, lower your eyes, and smile while saying the Indonesian greeting “Selamat”, which means “peace.”

The traditional Hindu greeting involves a slight bow with the palms of the hands together, as if praying. Older, traditional Hindus often use this greeting, called the “Namaste”. It is also an acceptable alternative to a handshake when a Western businesswoman greets a Hindu man.

With the exception of handshakes, there is no public contact between the sexes in Indonesia. Hugging and kissing, even between husbands and wives, are forbidden in public. Moreover, if a woman touches a Muslim man, he must ritually cleanse himself before praying again.

Conversely, physical contact between people of the same sex is perfectly acceptable. You’ll likely observe men holding hands with men or even walking with their arms around each other. These displays are viewed strictly as gestures of friendship.

Be aware that many Indonesians believe that the head is the “seat of the soul.” Consequently, never touch someone’s head, not even to good-naturedly pat the hair of a child.

Among both Muslims and Hindus, the left hand is considered unclean so, whenever possible, should not be used in public. The right hand should be used exclusively to eat, accept gifts, hold cash, and touch people. These guidelines apply even if you are left-handed. However, you may use your left hand when there is absolutely no other realistic alternative.

Since the foot is also considered unclean, do not use this part of the body to point at, move or touch things. Also, refrain from resting your feet on desks or table. Do not show the soles of your feet or shoes. You can cross your legs at the knee, but not with one ankle over your knee.

Point with an open hand rather than with your index finger, which is considered rude. Chewing gum in public is discouraged.

There is a belief in Indonesia that the office is the only place to discuss business. Therefore, refrain from discussing business in a social situation, unless your Indonesian companions bring up the subject. Meals are often enjoyed with very little conversation.

To successfully hold a conversation, it’s essential for Indonesians to know if they are speaking with a person who is their superior, inferior or equal. Generally, they will feel uncomfortable until they learn your status, so there is a tendency to ask very personal questions.

Be careful when asking an Indonesian Chinese a question. For example, English speakers would give a negative answer to the question “Isn’t the document available?” by responding “no.” The Chinese interpretation is opposite. The answer would be “yes,” meaning “Yes, the document is not available.”

Although many government officials will speak some English, they may prefer to hold meetings in Bahasa Indonesia. Fortunately, English-speaking translators are usually easily accessible. Presentation material and company literature should be also translated into Bahasa Indonesia.

When you receive another person’s card, make a show of carefully examining it for a few moments and then remarking upon it before putting it in your card case or on a nearby table. Accepting a business card and then immediately stuffing it into your back pocket will be perceived as disrespectful.

Indonesians tend to be very friendly and you should reciprocate this immediate friendliness. They are more likely to buy from people who they genuinely like.

Taking the time to develop solid, long-term personal relationships is of vital importance. In Indonesian business culture, relationships are based on respect and trust.

Meetings tend to be formal. The Indonesian participants will enter the room based on their hierarchical position and then take a seat. You will be expected to remain standing until this ritual concludes.

The majority of Indonesian businesspeople are Chinese, and they are likely to be prompt for meetings and appointments.

Other businesspeople and many government officials are ethnic Malays, and they may place less of an emphasis on efficiency, punctuality and deadlines.

5 Key Conversation or Cultural Gesture Tips

Talk about Indonesian traditions, culture, and architecture

Families and friends is always a welcome topic

Food, especially discussing the variety of local cuisine

Sports in general is always a good topic

The success and future plans of your organization

5 Key Conversation or Cultural Gesture Taboos

Commenting on Indonesian customs that you find unusual

Human rights, politics, the Military influence, bureaucracy, corruption

Sex and roles of the sexes

Over emphasizing your personal successes

It’s best to avoid religion and your personal religious preferences

Bon Voyage!

Join us in the future for Do’s and Taboos for IRAN!

To learn more about the Dos and Taboos for different cultures, and the cultural communication styles for Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Watch the ‘Say Anything-5 Keys’ Video

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or keynote speakers that specialize in cross-cultural training. She is a leader in the field of public speakers, motivational speakers, and international keynote speakers. She is among the best of female keynote speakers and women motivational speakers and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Leadership Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customizedtraining programs for Communication Skills, Cross-Cultural Communication, Cultural Diversity, Customer Service, Leadership Coaching, Presentation Skills, Sales Negotiations, Stress Management, Team building, and Time Management Training.

Circles Of Excellence Website: www.circlesofexcellence.com

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

Gayle Cotton’s Website: www.gaylecotton.com

Gayle Cotton’s Blog: www.gaylecotton.com/blog

Gayle Cotton’s Video: Speaker preview for Gayle Cotton

Gayle Cotton’s Newsroom: Media Interviews

Gayle’s Bestselling Book: SAY Anything to Anyone Anywhere!

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Great Article! Cultural Clues & Communication Guidelines for INDIA

Posted on April 23, 2020 by Leave a comment

The Latest! Cultural Clues, Do’s and Taboos for India

A Series of Cultural Tips for Countries from A to Z  

Cultural Clues & Communication Guidelines for India

It’s easy for business travelers to think that even when they travel, business is going to be done pretty much the same way it is at home. But that’s not always the case. Cultural differences can have a big impact on global business etiquette. That’s why it’s important for business travelers to make sure that they understand the culture of the country that they’re doing business in.

This article on cultural differences in India and cultural travel tips for India is a brief snapshot of conversation guidelines for India tips for communicating in India, and business strategies for India to help with understanding the culture in India. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to cultural do’s and taboos for India and tips for intercultural communication!

Cultural Tips for India – including some valuable business travel tips for India

Rapport and discussing friends and family is an important part of establishing a business relationship in India.

Conversation is considered an “art form” and people put a lot of time and effort into a discussion. However, it shouldn’t be overdone. 

Indians tend to be enthusiastic about discussing politics and religion. They enjoy opinionated conversations and don’t necessarily want to hear only bland pleasantries from a foreign guest. Just make sure you are well-informed.

Indians of all ethnic groups disapprove of public displays of affection between people of the opposite sex. Refrain from greeting people with hugs or kisses. This includes most non westernized Hindus, Muslims, Sikhs, and Christians.

The traditional Indian greeting is the “namaste.” To perform the “namaste”, hold the palms of your hands together (as if praying) below the chin, nod or bow slightly, and say “namaste” (nah-mas-tay). This greeting is useful for foreigners in any circumstance in which a handshake might not be appropriate.

To beckon someone, you hold your hand out, palm downward, and make a scooping motion with the fingers. Beckoning someone with the palm up and wagging one finger, as in the United States, will often be perceived as an insult.

Pointing with you finger is considered rude. Indians prefer to point with their chin.

Feet are considered unclean, so never point your feet at another person. You will be expected to apologize whenever your shoes or feet touch another person.

Indians appreciate punctuality even though they may not always practice it themselves. Keep your schedule flexible enough for last-minute rescheduling of meetings.

Although there are still more men in senior positions, women are readily accepted in the business environment.

Take care to behave in a professional manner with male subordinates as signs of friendship or affection could be misconstrued.

The hierarchical nature of Indian society dictates that the boss is recognized as the highest individual in authority.

When establishing business contacts, aim for those in the highest position of authority since decisions are made only at this level.

Middle managers usually do not make final decisions however they do have influence. A middle manager on your side can forward a proposal. Often, they are more accessible to meet with.

In Indian business culture, perceptions of the truth tend to be guided by feelings, and a strong faith in religious ideologies is also common.

Although this is changing, the caste system remains one of the most important influences in Indian society. Technically there is equality under the law, however inequality still exists between the castes and is an accepted reality of Indian life.

Since the word “no” has negative implications in India, evasive answers are considered more polite. For example, if you must decline an invitation, it’s more acceptable to give a vague and noncommittal answer such as “I’ll try” or “We’ll see” rather than “No, I can’t.”

Business in India is highly personal. It is also conducted at a more leisurely pace than in the United States.

Hospitality is an intrinsic part of doing business in India, and most business discussions will not begin until tea is served and there has been some preliminary “small talk.”

Expect Indian negotiators to be highly skilled and often looking for a ‘bargain’.

It’s best to mask any angry or upset feelings with a smile and work through challenges in a positive fashion.

5 Key Conversation or Cultural Gesture Tips

Indian traditions, culture, architecture as well as that of other countries

Families, friends and other interesting people

Food is very important, and they enjoy discussing their traditional fare

Cricket and other sports

Religion and general politics (if you know what you are talking about)

5 Key Conversation or Cultural Gesture Taboos

Personal matters or anything that might be considered overly intrusive

Poverty or foreign aid in India

Anything about India that you may have some unpleasant feelings towards

Feet are considered unclean, so never point your feet at someone

Pointing with your finger is considered rude

Bon Voyage!

Join us in the future for Do’s and Taboos for INDONESIA!

To learn more about the Dos and Taboos for different cultures, and the cultural communication styles for Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Watch the ‘Say Anything-5 Keys’ Video

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or keynote speakers that specialize in cross-cultural training. She is a leader in the field of public speakers, motivational speakers, and international keynote speakers. She is among the best of female keynote speakers and women motivational speakers and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Leadership Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customizedtraining programs for Communication Skills, Cross-Cultural Communication, Cultural Diversity, Customer Service, Leadership Coaching, Presentation Skills, Sales Negotiations, Stress Management, Team building, and Time Management Training.

Circles Of Excellence Website: www.circlesofexcellence.com

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

Gayle Cotton’s Website: www.gaylecotton.com

Gayle Cotton’s Blog: www.gaylecotton.com/blog

Gayle Cotton’s Video: Speaker preview for Gayle Cotton

Gayle Cotton’s Newsroom: Media Interviews

Gayle’s Bestselling Book: SAY Anything to Anyone Anywhere!

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Great Article! Cultural Clues & Communication Guidelines for EGYPT

Posted on July 18, 2019 by Leave a comment

The Latest! Cultural Clues, Do’s and Taboos for Egypt 

A Series of Cultural Tips for Countries from A to Z  

Cultural Clues & Communication Guidelines for Egypt

It’s easy for business travelers to think that even when they travel, business is going to be done pretty much the same way it is at home. But that’s not always the case. Cultural differences can have a big impact on global business etiquette. That’s why it’s important for business travelers to make sure that they understand the culture of the country that they’re doing business in.

This article on cultural differences in Egypt and cultural travel tips for Egypt is a brief snapshot of conversation guidelines for Egypt, tips for communicating in Egypt, and business strategies for Egypt to help with understanding the culture in Egypt. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to cultural do’s and taboos for Egypt and tips for intercultural communication!

Cultural Tips for Egypt – including some valuable business travel tips for Egypt

In Egyptian business culture, punctuality is not as much of a priority as for westerners. However, it’s best to arrive on time even though your contact may be late for an appointment.

Appointments with traditional Arabic business people are rarely private occasions. Interruptions in the form of phone calls and visits from your counterpart’s friends and family are to be expected.

In accordance with tradition, an Egyptian will welcome you several times at your first meeting.

Business will not proceed until your counterpart knows and decides that he likes you. Consequently, the social side of the deal is just as important as the work-related side.

You also may find other business people present and several meetings occurring simultaneously. Westerners frequently find these distractions frustrating, but it’s important to remain calm and understanding.

Egyptian names are written in Arabic. Because short vowels are not written in Arabic, translating from Arabic to other alphabets is not an “exact science.” Egyptian names may be spelled several different ways in English.

Friday is the Muslim holy day, and many people also take Thursday off. The typical business week is Wednesday through Saturday.

A typical business schedule is 8:00 a.m. to 2:00 p.m. in the summer, and 9:00 a.m. to 1:00 p.m. and continuing 5:00 p.m. to 7:00 p.m. in the winter.

The Islamic calendar uses lunar months of 28 days, so an Islamic year of 12 months is only 354 days long. Consequently, holidays will be on different dates by the Western calendar every year. Any listed Muslim holiday dates are approximations since they depend upon actual lunar observations.

Any business paperwork should include two dates: the Gregorian (Western) date and the Hijrah (Arabic) date. Be aware that Coptics or Christian Egyptians have yet another different calendar, however this calendar is used only by Coptics.

Arabic men often walk hand in hand, but Westernized Egyptians rarely do this. If an Egyptian holds your hand, accept this gesture as a sign of friendship.

Egyptians tend to speak at a much closer distance than do many countries. Even if you are not accustomed to this close contact, don’t back up. If you keep your distance, the perception might be that you find your counterpart’s physical presence distasteful or that you are an unfeeling person.

Conversations often involves body language and touching but only between the same sexes.

While things continue to improve for women in Egypt, they constitute less of the Egyptian workforce. Most are employed in the professional and service sectors, however there are numerous female physicians.

In the professional sector, there are fewer female executives. If you encounter a woman decision-maker in business, she will probably be very Western-oriented in her behavior.

The left hand is considered unclean in the Arab world. Unless you are handling something considered unclean, always use the right hand. Also avoid gesturing with the left hand.

When sitting, keep both feet on the ground, since Arabs do not cross their legs when sitting. Exposing the bottom of your foot is considered offensive.

When you remove your shoes, as when entering a mosque, the soles of the shoes are always placed down to prevent them from pointing at anyone.

The “thumbs up” sign is thought to be offensive throughout the Arab world.

It should also be noted that many Egyptians are not practicing Muslims. Egyptian Muslims will adhere to Islamic values, however, compared to other Arabic cultures they are more open to Western ideas.

When an Egyptian says “yes”, he may simply mean “possibly.” Although you should feel encouraged by these positive responses, it would be wrong to assume that agreement has been reached.

5 Key Conversation or Cultural Gesture Tips

Egyptians may joke around and make fun of themselves. For example, Egyptian bureaucracy is a favorite target. Nevertheless, no matter how self-deprecating their humor gets, you should not try to make fun of Egypt or the Egyptians.

Egyptian achievements, both the ancient wonders and modern advances

The positive reputation of Egyptian leaders around the world

Egyptian cotton, gold and other elements of their economy

Sports, especially soccer (football), basketball, boxing (in which Egypt has won several medals), horse racing, tennis, and all water-related sports (especially sailing and swimming)

5 Key Conversation or Cultural Gesture Taboos

Avoid questions about the female members of your counterpart’s family

Don’t discuss Israeli or Palestinian affairs

Stay away from discussions about your private life or religion

Don’t compare Egypt to more westernized countries

Never talk about anyone in terms of inequality

Bon Voyage!

Join us in the future for Do’s and Taboos for ENGLAND!

To learn more about the Dos and Taboos for different cultures, and the cultural communication styles for Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Watch the ‘Say Anything-5 Keys’ Video

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or keynote speakers that specialize in cross-cultural training. She is a leader in the field of public speakers, motivational speakers, and international keynote speakers. She is among the best of female keynote speakers and women motivational speakers and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Leadership Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized training programs for Communication Skills, Cross-Cultural Communication, Cultural Diversity, Customer Service, Leadership Coaching, Presentation Skills, Sales Negotiations, Stress Management, Teambuilding, and Time Management Training.

Circles Of Excellence Website: www.circlesofexcellence.com

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

Gayle’s Website: www.gaylecotton.com

Gayle’s Blog: www.gaylecotton.com/blog

Gayle Cotton’s Newsroom: Media Interviews

Gayle’s Bestselling Book: SAY Anything to Anyone Anywhere!

Gayle’s DVD: Speaker preview for Gayle Cotton

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Great Article! Cultural Clues & Communication Guidelines for DENMARK

Posted on June 20, 2019 by Leave a comment

The Latest! Cultural Clues, Do’s and Taboos for Denmark

 A Series of Cultural Tips for Countries from A to Z  

Cultural Clues & Communication Guidelines for Denmark

It’s easy for business travelers to think that even when they travel, business is going to be done pretty much the same way it is at home. But that’s not always the case. Cultural differences can have a big impact on global business etiquette. That’s why it’s important for business travelers to make sure that they understand the culture of the country that they’re doing business in.

This article on cultural differences in Denmark and cultural travel tips for Denmark  is a brief snapshot of conversation guidelines for Denmark, tips for communicating in Denmark, and business strategies for Denmark to help with understanding the culture in Denmark. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to cultural do’s and taboos for Denmark and tips for intercultural communication!

Cultural Tips for Denmark– including some valuable business travel tips for Denmark

The Danes tend to be unexpressive people in public and rather low-key in general. It’s best to subdue yourself a bit, especially if you tend to be animated and use expressive body language. The key to being accepted and respected in Denmark is to blend in rather than be conspicuous.

When talking to a Dane, stand about two arms lengths away to give him or her enough distance.

If you are sitting and being introduced to a new contact or associate, be sure to stand up before extending your hand. Offer a firm handshake as you make eye contact. Any effort that you make to include a Danish greeting into your introduction (“Goddag” meaning “Good Day”) will be appreciated.

Giving preferential treatment to anyone is discouraged. Denmark is such an equality entrenched society that you are expected to give the same preferential treatment to a janitor that you would to the organization president.

Punctuality is very important, so make the effort to be exactly on time for all business appointments. Danes expect punctuality for social engagements as well.

Many Europeans and South Americans write the day first, then the month, then the year. For example, October 21, 2005, is written 21.10.05. This is the custom in Denmark.

Although you may get the impression in your business dealings that Danes initially appear to be reserved or distant, in fact they can be a very warm people who enjoy lengthy conversations and being with friends. They are especially at ease at home and in other social settings.

It is considered rude to get too friendly with someone with whom you have only a casual acquaintance. This includes questions about the person’s private life or comments about religion, income and family.

Danish business introductions consist of a formal exchange. If you are sitting and being introduced to a new contact or associate, be sure to stand up before extending your hand. Offer a firm handshake as you make eye contact.

The Danes want each minute spent on the job to be productive and used effectively. It is important to arrive on time and give a well-prepared presentation. Meetings are well organized, move swiftly, and will start and end on time.

Many people are flattered by compliments, but this is not the case with Danes. Danes sometimes consider compliments to be inappropriate.

Traditional Danish culture is always a good topic to discuss. Showing an interest in anything Danish from Hans Christian Andersen to Legos is appreciated.

There is an emphasis on individual initiative and achievement, with one’s competency being more important than his or her station in life.

The dignity and worth of individuals is promoted along with the right to a private life and private opinions.

In comparison with other European countries, Denmark is one of the most progressive when it comes to equality between men and women.

Denmark ranks number one in Europe when it comes to the greatest percentage of women working outside the home, and many women hold top positions in Danish companies.

It would be a mistake to introduce a business plan that will have detrimental side effects for the environment. You will find that Danes are committed to preserving the environment.

The Danes freely express their feelings. You may find them blunt, but that is their way. Be receptive to their comments and respond in a positive tone.

Danes are very tolerant, so it is not advisable to criticize other people or systems.

The Danish sense of humor tends to be more reserved or dry than the American sense of humor.

Danes are typically people of their word. Once an agreement is signed, you can be certain that the project will move forward.

5 Key Conversation or Cultural Gesture Tips

Denmark! Danes are very proud and willing to share about their country

Anything related to art, music and culture

The progressive nature of business in Denmark, and the equality between men and women

Your home country and the region you are from

Non-controversial current events

5 Key Conversation or Cultural Gesture Taboos

Avoid mentioning family and personal affairs, unless the topic is brought up

Don’t initiate discussions about your private life or religion

Avoid talking about personal finances.

Avoid discussions about politics and socialism.

Don’t talk about anyone in terms of inequality.

Bon Voyage!

Join us in the future for Do’s and Taboos for EGYPT!

To learn more about the Dos and Taboos for different cultures, and the cultural communication styles for Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Watch the ‘Say Anything-5 Keys’ Video

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or keynote speakers that specialize in cross-cultural training. She is a leader in the field of public speakers, motivational speakers, and international keynote speakers. She is among the best of female keynote speakers and women motivational speakers and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Leadership Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized training programs for Communication Skills, Cross-Cultural Communication, Cultural Diversity, Customer Service, Leadership Coaching, Presentation Skills, Sales Negotiations, Stress Management, Teambuilding, and Time Management Training.

Circles Of Excellence Website: www.circlesofexcellence.com

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

Gayle’s Website: www.gaylecotton.com

Gayle’s Blog: www.gaylecotton.com/blog

Gayle’s Bestselling Book: SAY Anything to Anyone Anywhere!

Gayle Cotton’s Newsroom: Media Interviews

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Great Article! Cultural Clues & Communication Guidelines for the CZECH REPUBLIC

Posted on May 22, 2019 by Leave a comment

The Latest! Cultural Clues, Do’s and Taboos for the CZECH REPUBLIC

A Series of Cultural Tips for Countries from A to Z  

Cultural Clues & Communication Guidelines for the Czech Republic

It’s easy for business travelers to think that even when they travel, business is going to be done pretty much the same way it is at home. But that’s not always the case. Cultural differences can have a big impact on global business etiquette. That’s why it’s important for business travelers to make sure that they understand the culture of the country that they’re doing business in.

This article on cultural differences in the Czech Republic and cultural travel tips for the Czech Republic is a brief snapshot of conversation guidelines for the Czech Republic, tips for communicating in the Czech Republic, and business strategies for the Czech Republic to help with understanding the culture in the Czech Republic. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to cultural do’s and taboos for the Czech Republic and tips for intercultural communication!

Cultural Tips for the Czech Republic – including some valuable business travel tips for the Czech Republic

When setting business appointments, which are mandatory in the Czech Republic, always make them well in advance.

Punctuality for meetings is important and it is taken extremely seriously. It is generally considered inappropriate to be more than five minutes late.

Czechs are rather private people until they get to know you. They are formal and reserved in business, so it’s best that you relate to business in the same way.

Once you develop a personal relationship Czechs may be more open, but they are never overly emotional in business.

Do not interrupt or raise the level of your voice during business discussions with Czech businesspeople.

Respect your Czech counterparts’ sense of personal space. Close personal contact and expressive touching between business acquaintances is frowned upon.

The Czechs value hospitality as a means through which to build both personal and business relationships.

Don’t refuse any invitations offered to you, because crucial business decisions are often made outside the business environment.

Expect to participate in some form of small talk and introductory conversation before jumping into business discussions with Czech businesspeople.

Don’t be surprised if your Czech counterparts ask you about your personal earnings. This is an acceptable inquiry, even though they don’t usually discuss their own wealth.

Czechs are basically non-confrontational and often take an indirect approach to business dealings.

If they lower their eyes and become silent, they are uncomfortable with something you have said.

It will likely take several meetings for your Czech business associates to become familiar with you and appear comfortable and friendly.

One of the most underlying and inherent features of the Czech culture is their polite and humble approach to life.

During business dealings a direct “no” will often be replaced by an expression such as “it is difficult” or “we will see” in order to avoid confrontation and maintain a certain level of politeness.

Business is conducted slowly. You need to be patient and not appear ruffled by their adherence to protocol.

Leadership and authority are vertical in structure and business is hierarchical. Decision-making power is held at the top of the company.

Czech managers will tend to maintain their status and separate themselves from subordinates.

As a result of the hierarchical system of Czech business, decision-making power is centralized and is rarely questioned or challenged by those of a lower rank.

Negotiations typically take longer in the Czech Republic because decisions are reached more slowly.

Avoid any high-pressure tactics. Czechs generally offer what they expect to get and do not often give many counteroffers.

5 Key Conversation or Cultural Gesture Tips

Good discussion topics include the weather, nature and historical beauty

Czechs will be interested in your home country, city and culture

Your work experience and humorous anecdotes are always appreciated

Czechs enjoy talking about hobbies and sports such as golf, tennis and soccer

Anything related to art, music, and culture is always enjoyed

5 Key Conversation or Cultural Gesture Taboos

Avoid extremely serious topics not related to work

Global problems, war, nuclear issues, or pollution are best to avoid

Don’t bring up the topic of money unless they ask you about it

Politics in general aren’t good topics of discussion

Don’t bring up the old communist regime because that is uncomfortable history

Bon Voyage!

Join us in the future for Do’s and Taboos for DENMARK!

To learn more about the Dos and Taboos for different cultures, and the cultural communication styles for Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Watch the ‘Say Anything-5 Keys’ Video

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or keynote speakers that specialize in cross-cultural training. She is a leader in the field of public speakers, motivational speakers, and international keynote speakers. She is among the best of female keynote speakers and women motivational speakers and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Leadership Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized training programs for Communication Skills, Cross-Cultural Communication, Cultural Diversity, Customer Service, Leadership Coaching, Presentation Skills, Sales Negotiations, Stress Management, Teambuilding, and Time Management Training.

Circles Of Excellence Website: www.circlesofexcellence.com

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

Gayle’s Website: www.gaylecotton.com

Gayle’s Blog: www.gaylecotton.com/blog

Gayle’s Bestselling Book: SAY Anything to Anyone Anywhere!

Gayle Cotton’s Newsroom: Media Interviews

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Great Article! Cultural Clues & Communication Guidelines for COLOMBIA

Posted on April 18, 2019 by Leave a comment

The Latest! Cultural Clues, Do’s and Taboos for Colombia

A Series of Cultural Tips for Countries from A to Z  

Cultural Clues & Colombia

It’s easy for business travelers to think that even when they travel, business is going to be done pretty much the same way it is at home. But that’s not always the case. Cultural differences can have a big impact on global business etiquette. That’s why it’s important for business travelers to make sure that they understand the culture of the country that they’re doing business in.

This article on cultural differences in Colombia and cultural travel tips for Colombia is a brief snapshot of conversation guidelines for Colombia, tips for communicating in Colombia and business strategies for Colombia to help with understanding the culture in Colombia. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to cultural do’s and taboos for Colombia and tips for intercultural communication!

Cultural Tips for Colombia – including some valuable business travel tips for Colombia

It’s an asset to make the effort to learn about the Colombian history and culture before your visit. Having a basic knowledge of these subjects will do a great deal in establishing rapport.

In general, Colombians are very proud of their culture and national accomplishments.

The standard greeting is the handshake upon introduction and departure.

It is considered polite to maintain close eye contact during conversations.

Inland Colombians are probably the most formal and traditional of Latin Americans. Only along the coast is a more relaxed attitude the norm.

The formality of inland Colombians extends to their mannerisms and they do not like to engage in expansive gestures and animation.

Residents of the coastal regions tend to be more expressive and less formal.

Among close friends, women may clasp forearms or kiss each other on one cheek.

Men embrace and slap each other’s back. This hug is known as the “abrazo.”

Ensure that you take safety precautions when in Colombia. While things have greatly improved, ask your counterparts what areas of the city are dangerous. Both the murder rate and frequency of kidnapping are still quite high.

It is considered callous and disrespectful to rush a greeting or the rapport building small talk that typically follows.

Before the meeting begins, there is always some preliminary small talk. This is necessary since it conveys to your peers that the personal rapport that you have established with them is a higher priority than just doing business.

Colombians typically ask numerous polite questions and go through other pleasantries. Expect inquiries as to your health, your trip, your family, and any friends or acquaintances you have in common.

Selecting representatives from your company is probably the most crucial decision you can make when beginning to do business in Colombia.

Colombians will want to get to know you and your company’s representatives personally to establish a warm rapport and comradeship before moving onto business discussions.

In most cases, you should wait for your Colombian associates to initiate the business discussion.

Colombians are not known for punctuality. They may arrive at a business meeting 15 or 20 minutes late since this is considered the norm.

When a meeting is over, stay a little bit longer and continue chatting with your colleagues. It’s considered an insult to leave immediately after a meeting because it suggests that you have better things to do.

Colombians make decisions on feelings as well as empirical evidence and other facts. This can be true even if you present them with an enticing deal and a “bottom line” that seems sure to be profitable.

Expect the negotiation and decision-making process to take considerably longer than it may in the U.S. or Northern Europe.

The importance of hierarchy should never be underestimated in Colombian business culture. Nevertheless, subordinates within the group, as well as underlying circumstances, also have some influence in the decision-making process.

5 Key Conversation or Cultural Gesture Tips

Positive aspects of Colombia, including their wonderful coffee and cuisine.

Colombian history, literature, art, and music.

The lush Colombian landscape, mountains and coastlines.

Your home country and the region you are from.

Family discussions are appropriate when initially building rapport.

5 Key Conversation or Cultural Gesture Taboos

Avoid mentioning anything about drug traffic or illegal cartels.

Don’t make negative remarks about bullfighting.

Avoid talking about differences between the Columbian culture and yours.

Avoid any discussion around terrorism, politics and religion.

Avoid making complaints of any kind.

Bon Voyage!

Join us in the future for Do’s and Taboos for CZECH REPUBLIC!

To learn more about the Dos and Taboos for different cultures, and the cultural communication styles for Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Watch the ‘Say Anything-5 Keys’ Video

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or keynote speakers that specialize in cross-cultural training. She is a leader in the field of public speakers, motivational speakers, and international keynote speakers. She is among the best of female keynote speakers and women motivational speakers and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Leadership Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized training programs for Communication Skills, Cross-Cultural Communication, Cultural Diversity, Customer Service, Leadership Coaching, Presentation Skills, Sales Negotiations, Stress Management, Teambuilding, and Time Management Training.

Circles Of Excellence Website: www.circlesofexcellence.com

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

Gayle’s Website: www.gaylecotton.com

Gayle’s Blog: www.gaylecotton.com/blog

Gayle’s Bestselling Book: SAY Anything to Anyone Anywhere!

Gayle Cotton’s Newsroom: Media Interviews

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Great Article! Cultural Clues & Communication Guidelines for CHINA

Posted on March 21, 2019 by Leave a comment

The Latest! Cultural Clues, Do’s and Taboos for China

A Series of Cultural Tips for Countries from A to Z  

Cultural Clues & Communication Guidelines for China

It’s easy for business travelers to think that even when they travel, business is going to be done pretty much the same way it is at home. But that’s not always the case. Cultural differences can have a big impact on global business etiquette. That’s why it’s important for business travelers to make sure that they understand the culture of the country that they’re doing business in.

This article on cultural differences in China and cultural travel tips for China is a brief snapshot of conversation guidelines for China, tips for communicating in China and business strategies for China to help with understanding the culture in China. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to cultural do’s and taboos for China and tips for intercultural communication!

Cultural Tips for China – including some valuable business travel tips for China

Before your visit, it is a good idea to prepare yourself by studying aspects of Chinese culture, history and geography. Your hosts will appreciate your initiative.

When scheduling your appointments, be sensitive to holidays such as the Chinese New Year, which changes yearly, as many businesses will be closed.

Being late for an appointment is considered an insult in Chinese business culture so make sure you are on time.

You’ll find it beneficial to bring your own interpreter, if possible, to help you understand the subtleties of everything being said during meetings.

Since there is such a strong emphasis on hierarchy in the Chinese culture, ensure that you bring a senior member of your organization to lead the discussions. The Chinese will do the same.

In accordance with Chinese business protocol, people are expected to enter the meeting room in hierarchical order. For example, the Chinese will assume that the first foreigner to enter the room is head of the delegation and will acknowledge the most senior person first. Watch and do the same.

The Chinese will nod or bow slightly as an initial greeting. Handshakes are also popular, however wait for your Chinese counterpart to initiate the gesture.

The Chinese are very keen about exchanging business cards, so be sure to bring a plentiful supply. It’s best to have one side of your business card printed in English and the other in Mandarin or whichever Chinese language is spoken in the area you are travelling to.

If possible, it’s an asset to have your business cards printed in gold ink. In Chinese business culture, gold is the color of prestige and prosperity.

Business cards are very important and treated with great respect in China. Not reading a business card or stuffing it directly into your back pocket will be a breach of protocol.

Present your card with two hands and the Chinese side facing to your Chinese counterparts. When receiving a business card, examine it carefully for a few moments and make a positive comment about the person or their position. You may then carefully place it into your card case or on the table in front of you if at a meeting.

The Chinese do not use many gestures or demonstrative expression when speaking and will become annoyed with someone who does.

Emotion is repressed and humility is a virtue, so avoid displaying emotional or boastful behavior.

The Chinese will not directly say “no” to you. The will offer ambivalent answers such as “Perhaps”, “I’m not sure”, “I’ll think about it”, or “We’ll see” which usually means “No.”

“Small talk” is considered especially important at the beginning of a meeting. The question “Have you eaten?” is the equivalent to “How are you?”. Simply answer, “Yes”, even if you haven’t recently eaten.

Never interrupt during meeting discussions as this is considered impolite. The Chinese will often pause after something has been said to show respect and contemplate a good response.

Never insult, embarrass, or put someone in a bad light or this will cause “loss of face” in the Chinese culture. “Saving face” is an important concept to understand so learn about it.

At the end of a meeting, you will be expected to leave before your Chinese counterparts.

In Chinese business, responsibility for many decisions finally rests with the Communist party and government bureaucrats. Anyone working within the Chinese business network are held accountable for their actions and must adhere to the protocol.

You may have to make several trips to China to achieve your objectives, and negotiations take considerably longer than in some countries.

Chinese business people prefer to establish a strong relationship based on ‘trust’ before closing a deal.

5 Key Conversation or Cultural Gesture Tips

Comment about the ancient and beautiful Chinese scenery and landmarks.

Show you know something about the history, climate, and geography of the area you will be visiting.

Talk about your positive experiences traveling in China and your travels to other countries

It’s fine to make general inquiries about family, especially children, but don’t go into detail or probe.

It’s always appreciated when you know something about and can discuss the Chinese art and culture.

5 Key Conversation or Cultural Gesture Taboos

Avoid using your index finger to point. When you need to point, use your full hand.

Avoid mentioning Taiwan. If the subject comes up, never refer to this country as “The Republic of China” or “Nationalist China.” The correct term is “Taiwan Province”, or just “Taiwan.”

Refrain from using the terms such as “Red China”, “Mainland China,” and “Communist China.”

Avoid any discussion around communism and the government.

Avoid discussing anything that would cause the Chinese to feel inferior in any way.

Bon Voyage!

Join us in the future for Do’s and Taboos for COLOMBIA!

To learn more about the Dos and Taboos for different cultures, and the cultural communication styles for Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Watch the ‘Say Anything-5 Keys’ Video

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or keynote speakers that specialize in cross-cultural training. She is a leader in the field of public speakers, motivational speakers, and international keynote speakers. She is among the best of female keynote speakers and women motivational speakers and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Leadership Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized training programs for Communication Skills, Cross-Cultural Communication, Cultural Diversity, Customer Service, Leadership Coaching, Presentation Skills, Sales Negotiations, Stress Management, Teambuilding, and Time Management Training.

Circles Of Excellence Website: www.circlesofexcellence.com

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

Gayle’s Website: www.gaylecotton.com

Gayle’s Blog: www.gaylecotton.com/blog

Gayle’s Bestselling Book: SAY Anything to Anyone Anywhere!

Gayle Cotton’s Newsroom: Media Interviews

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Great Article! Cultural Clues & Communication Guidelines for CHILE

Posted on February 21, 2019 by Leave a comment

The Latest! Cultural Clues, Do’s and Taboos for Chile

A Series of Cultural Tips for Countries from A to Z  

Cultural Clues & Communication Guidelines for Chile

It’s easy for business travelers to think that even when they travel, business is going to be done pretty much the same way it is at home. But that’s not always the case. Cultural differences can have a big impact on global business etiquette. That’s why it’s important for business travelers to make sure that they understand the culture of the country that they’re doing business in.

This article on cultural differences in Chile and cultural travel tips for Chile is a brief snapshot of conversation guidelines for Chile, tips for communicating in Chile and business strategies for Chile to help with understanding the culture in Chile. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to cultural do’s and taboos for Chile and tips for intercultural communication!

Cultural Tips for Chile – including some valuable business travel tips for Chile

Chileans are a very patriotic people and will likely take offense at negative comments of any kind directed at their country.

Third party introductions through institutions such as banks and consulting firms are often necessary to conducting business in Chile.

Learn something about the Chilean culture in advance of your visit, it will be appreciated. For example, Chile has marvelous wine and is very proud of it and the large industry it created.

Conservative values tend to prevail in politics, economics, and social attitudes. Honesty and integrity are highly valued.

Business discussions are generally preceded by some preliminary “small talk”.

During introductions follow the lead of your Chilean counterparts.

Smiling and making eye contact are part of the ritual of presenting and receiving cards. Take a few moments read your counterpart’s business card after it is handed to you.

Chileans generally converse in closer proximity than many cultures, so do your best to adapt to this practice. It may be taken personally if you back away from someone.

As friendships develop and solidify, handshakes are often followed by enthusiastic kissing, hugging and back patting. Avoid stiffening or pulling away as they may take offense.

In Business Chile can be a somewhat formal country, so follow the protocol of your Chilean counterparts.

Be aware that there is a lot of competition between Argentina, Bolivia, and Peru.

Don’t compare Chile to Argentina because there has been a great deal of conflict between the two countries.

Know about and emphasize the positive aspects of Chile and its current economy.

In conversation, try to deflect attention away from yourself. The best strategy is to display a genuine interest in others.

With new relationships, ask questions related sports, travel, culture, or life in Chile rather than very personal questions.

Chileans perceive interruptions as a way of participating in conversations and displaying interest in what is being said. If you are interrupted there is no need to take offense!

Remember that Chileans tend to have an inherent sense of courtesy that sometimes causes them to say what they think they want you to hear, rather than give a candid response.

Personal honor is very important to Chilean businesspeople. Refrain from publicly criticizing or patronizing others and avoid doing anything else that might create embarrassment.

Chilean business culture has a definite hierarchical order and you will be expected to defer to the most senior person present.

It’s important to observe the “chain of command” in negotiations.

Negotiations tend to take longer in Chile than in North America so patiently follow the process.

5 Key Conversation or Cultural Gesture Tips

Pointing at other people is often considered rude, however pointing at things is acceptable.

Sports are an excellent topic. Popular sports include skiing and fishing.

The Chilean culture, art and literature are excellent topics.

Chile’s beautiful geography, landscape, lakes and vineyards.

Food and wine are always good topics.

5 Key Conversation or Cultural Gesture Taboos

Don’t criticize any aspect of Chile, even if your Chilean companions make critical remarks.

It’s best not to mention the countries surrounding Chile – Argentina, Bolivia, and Peru.

Don’t discuss human rights violations and the Araucanian Indians.

Avoid any discussion around ethnic and social classes or religion.

It’s advisable not to bring up wars and politics involving Chile.

Bon Voyage!

Join us in the future for Do’s and Taboos for CHINA!

To learn more about the Dos and Taboos for different cultures, and the cultural communication styles for Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Watch the ‘Say Anything-5 Keys’ Video

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or keynote speakers that specialize in cross-cultural training. She is a leader in the field of public speakers, motivational speakers, and international keynote speakers. She is among the best of female keynote speakers and women motivational speakers and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Leadership Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized training programs for Communication Skills, Cross-Cultural Communication, Cultural Diversity, Customer Service, Leadership Coaching, Presentation Skills, Sales Negotiations, Stress Management, Teambuilding, and Time Management Training.

Circles Of Excellence Website: www.circlesofexcellence.com

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

Gayle’s Website: www.gaylecotton.com

Gayle’s Blog: www.gaylecotton.com/blog

Gayle’s Bestselling Book: SAY Anything to Anyone Anywhere!

Gayle’s Newsroom: Media Interviews

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Great Article! Cultural Clues & Communication Guidelines for CANADA

Posted on January 17, 2019 by Leave a comment

The Latest! Cultural Clues, Do’s and Taboos for Canada

A Series of Cultural Tips for Countries from A to Z  

Cultural Clues & Communication Guidelines for Canada

It’s easy for business travelers to think that even when they travel, business is going to be done pretty much the same way it is at home. But that’s not always the case. Cultural differences can have a big impact on global business etiquette. That’s why it’s important for business travelers to make sure that they understand the culture of the country that they’re doing business in.

This article on cultural differences in Canada and cultural travel tips for Canada is a brief snapshot of conversation guidelines for Canada, tips for communicating in Canada and business strategies for Canada to help with understanding the culture in Canada. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to cultural do’s and taboos for Canada and tips for intercultural communication!

Cultural Tips for Canada – including some valuable business travel tips for Canada

Canada is an extraordinarily beautiful country with mountains, rivers, lakes and fabulous formal gardens, so comments on beautiful geography are appreciated.

There is an old European style to the architecture in Canada, more English on the west coast and French on the east coast.

Many things can be purchased in Canada that are not available in the US, especially in the larger cities.

Canada is very much a part of international business and has very diverse cultures and trade.

Punctuality should always be a priority. Be on time for all business-related meetings.

Boasting or bragging tends to be frowned upon or at least regarded with some misgivings.

Remember that people in many countries write the day first, then the month, then the year (e.g. November 8, 2001, is written 8.11.01). This is usually the case in Canada.

Negotiating styles are similar to those in the United States, although the pace may be slightly slower.

Canada is a multicultural society, and the customs of businesspeople may reflect their ethnic background.

Canada is a very open-minded country, exercising maximum social tolerance.

Canada is officially bilingual. The federal government works in the two official languages – English and French.

Canadians who are primarily English-speaking are commonly referred to as “Anglophones.”

Since many English-speaking Canadians are not of British descent, reserve the term “British Canadian” for immigrants to Canada from the U.K.

English speaking Canada uses British spelling rules rather than that of US English. Behavior, for instance, is spelled ‘Behaviour’.

Francophones in French Speaking Canada (Quebec and parts of eastern Canada) usually are not as reserved as Anglophones (British Columbia and parts of western Canada).

French speaking Canadians are more likely to use expansive gestures, stand closer while talking, and touch during a conversation.

In the province of Quebec, there are very stringent French-language requirements for all commercial endeavors.

If working in Quebec, it’s always best if you provide a French translation for promotional material and other documents.

Generally, it’s an asset to include both French and English translations on your business card anywhere in Canada.

If you can speak some French, that’s always appreciated in French speaking Canada.

Although they are not overtly nationalistic “flag wavers”, Canadians appreciate visitors that recognize and appreciate the many unique attributes that make their country distinct from the United States.

5 Key Conversation or Cultural Gesture Tips

If you need to point, it’s okay to use the index finger. However, pointing at people is generally considered rude.

Sports are an excellent topic to talk about with Canadians. Popular sports include hockey, soccer, baseball, basketball, golf, and tennis.

Canadians typically enjoy discussing travel of all sorts, especially international travel.

Canada has excellent shopping in the larger cities, both on the east and west coasts, so this is always a fun topic for discussion.

Talking about music, art, and cultural of all types is common in Canada, and the coasts of Canada have remained true to the European appreciation of the Arts.

5 Key Conversation or Cultural Gesture Taboos

Making comparisons that emphasizes any inferiority or similarity to the U.S.

Quebec separatism or other possible conflicts between French and English Canada.

Comparisons between the Canadian and US Health Care Systems or medical insurance.

Any inferiority of the Canadian dollar in comparison to the US dollar.

Religion in general, although Canada is very tolerant of most religions.

Bon Voyage!

Join us in the future for Do’s and Taboos for CHILE!

To learn more about the Dos and Taboos for different cultures, and the cultural communication styles for Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Watch the ‘Say Anything-5 Keys’ Video

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or keynote speakers that specialize in cross-cultural training. She is a leader in the field of public speakers, motivational speakers, and international keynote speakers. She is among the best of female keynote speakers and women motivational speakers and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Leadership Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized training programs for Communication Skills, Cross-Cultural Communication, Cultural Diversity, Customer Service, Leadership Coaching, Presentation Skills, Sales Negotiations, Stress Management, Teambuilding, and Time Management Training

Circles Of Excellence Website: www.circlesofexcellence.com

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

Gayle’s Website: www.gaylecotton.com

Gayle’s Blog: www.gaylecotton.com/blog

Gayle’s Bestselling Book: SAY Anything to Anyone Anywhere!

Gayle’s Newsroom: Media Interviews

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Learn to Say Happy Holidays in Languages from Around the World!

Posted on December 20, 2018 by Leave a comment

Happy Holidays in Argentine – Felices Pasquas Y felices ano Nuevo

Happy Holidays in Brazilian – Boas Festas e Feliz Ano Novo

Happy Holidays in French: Joyeuses Fêtes!

Happy Holidays in Spanish: Felices Fiestas!

Happy Holidays in Swedish: Trevlig Helg!

Happy Holidays in Portuguese: Boas Festas!

Happy Holidays in Turkish: Mutlu Bayramlar!

Happy Holidays in Romanian: Sarbatori Fericite!

Happy Holidays in Mandarin: Jie Ri Yu Kuai

Happy Holidays in Catalan: Bones Festes!

Happy Holidays in Japanese: Shiawasena kyūjitsu

Happy Holidays in Italian: Buone Feste!

Happy Holidays in South African (Xhose): Ii holide eximnandi

Happy Holidays in German: Forhe Feiertage

Happy Holidays in Dutch: Prettige feestdagen

Happy Holidays in Hawaiian: Hau’oli Lanui

Happy Holidays in Gaelic: Beannachtaí na Féile

Happy Holidays in Slovenian: Vesele Praznike

Happy Holiday in Indonesian: Selamat Hari Raya!

Happy Holidays in Croatian: Sretni praznici!

For More Holiday Greetings Visit

Gayle Cotton’s Blog!

To learn more about the Dos and Taboos for different cultures, and the cultural communication styles for Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Watch the ‘Say Anything-5 Keys’ Video

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or keynote speakers that specialize in cross-cultural training. She is a leader in the field of public speakers, motivational speakers, and international keynote speakers. She is among the best of female keynote speakers and women motivational speakers, and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Leadership Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized training programs for Communication Skills, Cross-Cultural Communication, Cultural Diversity, Customer Service, Leadership Coaching, Presentation Skills, Sales Negotiations, Stress Management, Teambuilding, and Time Management Training.

Circles Of Excellence Website: www.circlesofexcellence.com

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

Gayle’s Website: www.gaylecotton.com

Gayle’s Blog: www.gaylecotton.com/blog

Gayle’s Bestselling Book: SAY Anything to Anyone Anywhere!

Gayle’s Newsroom: Media Interviews

Gayle’s DVD: Speaker preview for Gayle Cotton

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