Posts tagged with communicating in Japan

The Wall Street Journal Interviews Gayle Cotton on Asian /US Business Risk

Posted on February 1, 2014 by Comments are off

The Morning Risk Report: How Asian Management Culture Affects Risk South Korea Flag

By Ben DiPietro

A report this week of more than two dozen executives in South Korea offering to resign in the wake of a data breach that could put the personal information of more than 100 million cardholders at risk points to a difference in eastern and western business cultures—as there have been no offers of mass resignations following the Target Corp. breach that exposed information of 110 million cardholders.

Both David Clive Price, an expert on Asian business culture, and Gayle Cotton, an author and president of the corporate training company Circles of Excellence, say the differences in culture are based on the importance Asian nations place on the team over the individual and on saving face, or “preserving the surface of things,” as Mr. Price put it.  “The result is that ‘shame’ in the sense of an executive falling on his or her sword is felt more acutely, and more as a gesture to the collective spirit than in the West,” he said. “Also, many Asia companies are family-owned and –run with less attention paid to shareholders. So there is a complete set of comparatively different values and priorities at work.”

Ms. Cotton said the Asian way of doing things is not necessarily better than the western way, and can lead to problems if an entire team of executives resigns and leaves the company without the experience and knowledge to handle and move on from a crisis. It also may lead to executives trying to keep problems hidden to avoid the shame they will bring on the team and the company if they are made public. “I wouldn’t say they are necessarily any more responsible than we are, they just relate to that responsibility differently,” she said. “Here we are eager we take responsibility and the risk that comes with that responsibility. But we take it in stride, it’s part of the job: you win some, you lose some. There, it’s not that way…the way they look at failure prohibits them from being able to do that. You need to win and you need to win fairly and you need to protect the team you’re winning with, that will give the entire organization face.”

You can read more on the Wall Street Journal!

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East order Gayle Cotton’s book ‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’ from Amazon!

Create Rapport and Organize Strategies for Success

The Cross of Cross-Cultural

Blog: www.circlesofexcellence.com/blog

Website: www.circlesofexcellence.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Coming on the Circles Of Excellence blog:

Cross-cultural article: Cultural Clues, Do’s and Taboos for SAUDI ARABIA

Coming on Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for JAPAN

Check out our Cultural Clues, Do’s and Taboos Articles Archive for countries you may have missed!

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The Epoch Times Interviews Gayle Cotton on ‘Shen Yun’ and the Arts in China

Posted on January 19, 2014 by Comments are off

The Epoch Times: Read Gayle Cotton’s Interview on Shen Yun and China Shen Yun-2

Shen Yun http://www.shenyunperformingarts.org/ brings to the Broadway stage the traditional Arts that span 5000 years of Chinese history and Dynasties. Many of these Arts have been lost over the past 60 years of Communist rule. The woman that interviewed Gayle spent 3 months in prison at the age of 20 for practicing her family’s religion ‘Falun Dafa’ http://en.falundafa.org/. Gayle’s interview about Shen Yun and these traditional Chinese Arts is available at the following links:

Interview Links:

http://www.theepochtimes.com/n3/433247-emmy-award-winning-speaker-gayle-cotton-shen-yun-a-wonderful-experience/

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East, order my book

‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’ from Amazon!

Create Rapport and Organize Strategies for Success

 

Blog: www.circlesofexcellence.com/blog

Website: www.circlesofexcellence.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Coming on the Circles Of Excellence blog:

Cross-cultural article: Cultural Clues, Do’s and Taboos for SAUDI ARABIA

Coming on Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for JAPAN

Check out our Cultural Clues, Do’s and Taboos Articles Archive for countries you may have missed!

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Gayle Cotton’s Bestselling Book Is Featured on Amazon in ‘New You 2014’!

Posted on January 12, 2014 by Comments are off

Amazon is currently featuring Gayle Cotton’s bestselling book ‘SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication in their online marketplace ‘New Year, New You 2014’!

Book-WSJ 3D

Everyone can improve their cross-cultural communication! In today’s virtual world, it’s important to know for both your personal development and career development.

Buy it now on Amazon at the following link: A New Year, New You in 2014!’ SAY Anything to Anyone, Anywhere!’

“This is a perfect cross-cultural communication tool for anyone who does business globally. Gayle uses interesting and amusing examples to illustrate the hows and whys of effectively sharing messages with someone from another culture. Her naturally friendly writing style addresses delicate issues in a graceful way. Read this book and you’ll be ready to Say Anything to Anyone, Anywhere!”

– Ken Blanchard, coauthor of The One Minute Manager® and Great Leaders Grow

“This is an excellent guide to being more effective and comfortable with different people from different cultures – essential for anyone who travels to other countries.”

– Brian Tracy, Author – The 10 Disciplines of Exceptional Leadership

Read More Endorsements!

Look Inside ‘Say Anything’

 

Blog: www.circlesofexcellence.com/blog

Website: www.circlesofexcellence.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Coming on the Circles Of Excellence blog:

Cross-cultural article: Cultural Clues, Do’s and Taboos for SAUDI ARABIA

Coming on Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for JAPAN

Check out our Cultural Clues, Do’s and Taboos Articles Archive for countries you may have missed!

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About.com Interviews Gayle Cotton on Tips for Doing Business in Hong Kong

Posted on January 5, 2014 by Comments are off

ABOUT.COM: ‘Cultural Tips’ for Doing Business in Hong KongHong Kong-night

Gayle Cotton’s interview on cross-cultural business and travel tips for Hong Kong is featured on About.com at the following links:

Interview Links:

Business Travel Tips for Hong Kong

http://businesstravel.about.com/od/resources/fl/Business-Travel-Tips-for-Hong-Kong.htm

For additional information on doing business in Hong Kong or other places around the world, read Gayle Cotton’s bestselling book SAY Anything to Anyone Anywhere!

 

Blog: www.circlesofexcellence.com/blog

Website: www.circlesofexcellence.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Coming on the Circles Of Excellence blog:

Cross-cultural article: Cultural Clues, Do’s and Taboos for SAUDI ARABIA

Coming on Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for JAPAN

Check out our Cultural Clues, Do’s and Taboos Articles Archive for countries you may have missed!

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Cultural Clues, Do’s & Taboos: Communication Guidelines for JAPAN

Posted on March 15, 2012 by Comments are off

The Japanese work week consists of 48 hours without overtime pay, completed in five and a half days. Some larger firms have now initiated a five-day week. Punctuality is necessary when doing business in Japan, because the Japanese believe it is rude to be late.

Business cards (“meishi”) are an important part of doing business in Japan and key for establishing credentials. One side of your card should be in English, and the reverse in Japanese. Present your card, with the Japanese side facing up, held between the thumb and the forefinger. Carefully examine the card you receive and make an interesting remark about it. Then place in your card case or on anearby table during a meeting. Stuffing it into your pocket is considered disrespectful. Writing on a business card is also inappropriate.

Maintaining “correct” relationships between people and maintaining harmony within groups is very important. You may be asked some personal questions regarding your salary, education, and family life. If you don’t want to answer, remain polite and gracefully side step the question

The bow is an important part of Japanese business protocol. Bows are used for expressing appreciation, making apologies and requests, as well as for greetings and farewells. Bows convey both respect and humility.

The Japanese will shake hands with Westerners as a way of making others feel comfortable. In turn, it’s an asset for Westerners to bow to demonstrate that they are taking the initiative to learn Japanese customs. This simple gesture can do a lot to help a businessperson in establishing rapport with a potential Japanese client.

The depth of the bow depends on the recipient’s rank and status. When bowing to an individual who is of higher status than you, bow a little lower than that person to display deference. Do the same if you are uncertain of the status of the person that you are facing. With a person of your equivalent status, bow at the same height.

Be careful when asking the Japanese certain questions. If the response is “maybe”, “possibly”, or “I’ll consider it”, the answer is very possibly “no”. The Japanese prefer to avoid saying “no” directly.

Be especially respectful to your older Japanese counterparts–age equals rank in Japanese business culture. When you start speaking, it is polite to direct your first remarks to the most senior member, and then to appropriate individuals.

Meanings will be read into even the slightest gestures. Consequently, avoid displaying unusual facial expressions and motioning in ways that are remotely dramatic or expansive.

The American “O.K.” sign (thumb and forefinger shaped into an “O”) actually means “money” in Japan. Instead of pointing, which is considered rude, use your whole open hand to point.

Blowing one’s nose in public is regarded as impolite. When necessary, use a disposable tissue and then throw it out immediately. The Japanese find the idea of actually keeping a used handkerchief or tissue disgusting.

Laughter may indicate embarrassment or distress, rather than amusement. Smiling can also be used for self-control, particularly in masking displeasure.

It is considered polite to frequently say “I’m sorry.” For example, the Japanese will apologize for not being punctual enough, having a cold, taking you to a disappointing restaurant etc. Visitors are encouraged to incorporate the same into their conversation.

“Saving face” is an important concept to understand. When a person loses his or her composure or otherwise causes embarrassment, even unintentionally (“losing face”), it can be disastrous for business negotiations.

Welcome Topics of Conversation

  • Inquiring about a person’s family (a good conversation starter)
  • Praising the hospitality you’re receiving
  • Japanese history and artistic achievements
  • Positive comments about the Japanese economy
  • Sports, such as golf and ski jumping

Conversation to Avoid

  • World War II
  • Jokes (unless they are very easy to understand, self-deprecating, and made in a social rather than business setting)
  • Criticizing in any form that could cause “loss of face”
  • Ridicule of native social / business rituals and protocol
  • Negative comments about the local sports teams

Bon Voyage!

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Contact Circles Of Excellence for your company’s Corporate Training, Executive Coaching, and Professional Keynote Speakers. We work with companies of all sizes and industries, including 50  Fortune 500 companies. Our topics include Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management,Presentation Skills, Sales & Negotiations, Stress Management, Team Building and Time Management. Contact Gayle Cotton for your next meeting or conference to help your business become more successful in today’s global business environment. Gayle is President of Circles Of Excellence for Corporate Training & Executive Coaching. She travels worldwide as a distinguished Professional Keynote Speaker. Her vast experience living and working abroad will entertain and inspire any audience with her fresh, unique and humorous approach to Cross-Cultural Communications!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

www.gaylecotton.com

Visit Gayle Cotton’s Blog for additional Cross-Cultural Articles!

www.gaylecotton.com/blog

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