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Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

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Contact Circles Of Excellence for your company’s Corporate Training, Executive Coaching, and Professional Keynote Speakers. We work with companies of all sizes and industries, including 50 Fortune 500 companies. Our topics include Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building and Time Management. Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s global business environment. Gayle is President of Circles Of Excellence for Corporate Training & Executive Coaching. She travels worldwide as a distinguished Professional
Keynote Speaker. Her vast experience living and working abroad will entertain and inspire any audience with her fresh, unique and humorous approach to Cross-Cultural Communications!

Visit Gayle Cotton’s Blog for additional Cross-Cultural Articles!

Tags: business management abroad, circlesofexcellence.com, communicating across cultures, communicating in different cultures, communicating in Malaysia, conversation guidelines for cultures, conversation guidelines for Malaysia, cross cultural business, cross cultural coaching, cross cultural consulting, cross cultural courses, cross cultural education, cross cultural expert gayle cotton, cross cultural speaker gayle cotton, cross cultural training, cross cultural training in dallas, cultural competence training, cultural taboos, cultural tips for countries, culture shock, doing business in different cultures, doing business in Malaysia, global business marketplace, intercultural training, international sales and negotiations, multicultural communication, successful cross-cultural business communications, understanding cross culture, understanding cultural differences, understanding the Malaysian culture

Cultural Clues, Do’s & Taboos: Communication Guidelines for JORDAN

Posted on April 15, 2012 by adminComments are off

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: JORDAN

Being on time for appointments is one thing that Jordanians admire in westerners. So, it is helpful for you to do so. However, it is typical of Jordanians to be around a half hour late.

During the month of Ramadan, business hours are shortened and work ends about two or three in the afternoon.

Jordanians normally mix personal conversation with business. A little personal conversation will help with the relationship building.

A loud voice may be considered domineering so don’t speak overly loud. Jordanians can be emotional in their conversation so you can show some emotion, just don’t raise your voice when you do.

It is quite normal to talk about money, wages, how and how much you pay for things as well as how old you are. However, it is considered impolite to discuss your relationship with your spouse.

Compliment giving is like entertainment, a source of pride, and done with good sportsmanship. Giving compliments is an important part of relationship building.

Avoid derogatory humor, even with friends. Personal put-downs, criticism and sarcasm are not well accepted.

Avoid making comments on current political events. The perspectives of the east and the west can be very divisive.

Honor is very important in the Jordanian culture. Questioning the honor of someone is a sure way to destroy the relationship.

Lots of titles are used. Social standing is based on the level of education, age, military rank, tribal position and political office.

Negotiating a deal is one of the things Jordanians love most. It is like a sport and they thoroughly enjoy it. Have fun at it too! One of their mottos is, “Everything is always negotiable”.

Your first meeting should start with full introductions and exchange of business cards. Every other meeting should also include greetings. This is an important part of relationship building and the foundation of business. \

Business moves at different speeds, it can be quite slow or very fast depending on the situation. Excessive stalling is a polite way of saying that there is no interest in continuing the business discussion.

Jordanians stand closer than most westerners are used to. Stand about half the distance apart as you typical would in western cultures.

Patting or holding the arm or shoulder can be a sign of affection, acceptance, or an offer of assistance.

Holding hands indicates emotional attachment and is appropriate in same sex relationships like a ‘father and son’ or brothers.

5 Key Topics to Use in Conversation

Sincere personal compliments
Praising the Jordanian hospitality
Social conversation on topics of mutual interest and vision
History, language, culture, art, music
Sports, especially soccer which they call ‘football’

5 Keys Topics to Avoid in Conversation

Current events and politics
Religious preferences
Eastern versus western philosophies
Anything that negatively affects personal honor and pride
Criticism of any type

Bon Voyage!

Join us in the future for MALAYSIA!

Corporate Training, Executive Coaching, Keynote Speakers

Cross-Cultural Articles & Global Travel Tips

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Contact Circles Of Excellence for your company’s Corporate Training, Executive Coaching, and Professional Keynote Speakers. We work with companies of all sizes and industries, including 50 Fortune 500 companies. Our topics include Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building and Time Management. Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s global business environment. Gayle is President of Circles Of Excellence for Corporate Training & Executive Coaching. She travels worldwide as a distinguished Professional Keynote Speaker. Her vast experience living and working abroad will entertain and inspire any audience with her fresh, unique and humorous approach to Cross-Cultural Communications!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Visit Gayle Cotton’s Blog for additional Cross-Cultural Articles!

Tags: business management abroad, circlesofexcellence.com, communicating across cultures, communicating in different cultures, communicating in Jordan, conversation guidelines for cultures, conversation guidelines for Jordan, cross cultural business, cross cultural coaching, cross cultural consulting, cross cultural courses, cross cultural education, cross cultural expert gayle cotton, cross cultural speaker gayle cotton, cross cultural training, cross cultural training in dallas, cultural competence training, cultural taboos, cultural tips for countries, culture shock, doing business in different cultures, doing business in Jordan, global business marketplace, intercultural training, international sales and negotiations, multicultural communication, successful cross-cultural business communications, understanding cross culture, understanding cultural differences, understanding the Jordanian culture

Cultural Clues, Do’s & Taboos: Communication Guidelines for JAPAN

Posted on March 15, 2012 by adminComments are off

The Japanese work week consists of 48 hours without overtime pay, completed in five and a half days. Some larger firms have now initiated a five-day week. Punctuality is necessary when doing business in Japan, because the Japanese believe it is rude to be late.

Business cards (“meishi”) are an important part of doing business in Japan and key for establishing credentials. One side of your card should be in English, and the reverse in Japanese. Present your card, with the Japanese side facing up, held between the thumb and the forefinger. Carefully examine the card you receive and make an interesting remark about it. Then place in your card case or on anearby table during a meeting. Stuffing it into your pocket is considered disrespectful. Writing on a business card is also inappropriate.

Maintaining “correct” relationships between people and maintaining harmony within groups is very important. You may be asked some personal questions regarding your salary, education, and family life. If you don’t want to answer, remain polite and gracefully side step the question

The bow is an important part of Japanese business protocol. Bows are used for expressing appreciation, making apologies and requests, as well as for greetings and farewells. Bows convey both respect and humility.

The Japanese will shake hands with Westerners as a way of making others feel comfortable. In turn, it’s an asset for Westerners to bow to demonstrate that they are taking the initiative to learn Japanese customs. This simple gesture can do a lot to help a businessperson in establishing rapport with a potential Japanese client.

The depth of the bow depends on the recipient’s rank and status. When bowing to an individual who is of higher status than you, bow a little lower than that person to display deference. Do the same if you are uncertain of the status of the person that you are facing. With a person of your equivalent status, bow at the same height.

Be careful when asking the Japanese certain questions. If the response is “maybe”, “possibly”, or “I’ll consider it”, the answer is very possibly “no”. The Japanese prefer to avoid saying “no” directly.

Be especially respectful to your older Japanese counterparts–age equals rank in Japanese business culture. When you start speaking, it is polite to direct your first remarks to the most senior member, and then to appropriate individuals.

Meanings will be read into even the slightest gestures. Consequently, avoid displaying unusual facial expressions and motioning in ways that are remotely dramatic or expansive.

The American “O.K.” sign (thumb and forefinger shaped into an “O”) actually means “money” in Japan. Instead of pointing, which is considered rude, use your whole open hand to point.

Blowing one’s nose in public is regarded as impolite. When necessary, use a disposable tissue and then throw it out immediately. The Japanese find the idea of actually keeping a used handkerchief or tissue disgusting.

Laughter may indicate embarrassment or distress, rather than amusement. Smiling can also be used for self-control, particularly in masking displeasure.

It is considered polite to frequently say “I’m sorry.” For example, the Japanese will apologize for not being punctual enough, having a cold, taking you to a disappointing restaurant etc. Visitors are encouraged to incorporate the same into their conversation.

“Saving face” is an important concept to understand. When a person loses his or her composure or otherwise causes embarrassment, even unintentionally (“losing face”), it can be disastrous for business negotiations.

Welcome Topics of Conversation

Inquiring about a person’s family (a good conversation starter)
Praising the hospitality you’re receiving
Japanese history and artistic achievements
Positive comments about the Japanese economy
Sports, such as golf and ski jumping

Conversation to Avoid

World War II
Jokes (unless they are very easy to understand, self-deprecating, and made in a social rather than business setting)
Criticizing in any form that could cause “loss of face”
Ridicule of native social / business rituals and protocol
Negative comments about the local sports teams

Bon Voyage!

Join us in the future for JORDAN!

Corporate Training, Executive Coaching, Keynote Speakers

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

US: 972-370-1300

Contact Circles Of Excellence for your company’s Corporate Training, Executive Coaching, and Professional Keynote Speakers. We work with companies of all sizes and industries, including 50 Fortune 500 companies. Our topics include Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management,Presentation Skills, Sales & Negotiations, Stress Management, Team Building and Time Management. Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s global business environment. Gayle is President of Circles Of Excellence for Corporate Training & Executive Coaching. She travels worldwide as a distinguished Professional Keynote Speaker. Her vast experience living and working abroad will entertain and inspire any audience with her fresh, unique and humorous approach to Cross-Cultural Communications!

Visit Gayle Cotton’s Blog for additional Cross-Cultural Articles!

Tags: business management abroad, circlesofexcellence.com, communicating across cultures, communicating in different cultures, communicating in Japan, conversation guidelines for cultures, conversation guidelines for Japan, cross cultural business, cross cultural coaching, cross cultural consulting, cross cultural courses, cross cultural education, cross cultural expert gayle cotton, cross cultural speaker gayle cotton, cross cultural training, cross cultural training in dallas, cultural competence training, cultural taboos, cultural tips for countries, culture shock, doing business in different cultures, doing business in Japan, global business marketplace, intercultural training, international sales and negotiations, multicultural communication, successful cross-cultural business communications, understanding cross culture, understanding cultural differences, understanding the Japanese culture

Cultural Clues, Do’s & Taboos: Communication Guidelines for ITALY

Posted on February 25, 2012 by adminComments are off

In the Italian business culture, punctuality is not as much of a priority as in some places. However, it’s best to arrive on time and be prepared to wait.

In many cities there is a long lunch break from 1:30 p.m. to 3:30 p.m. Business may be discussed during lunch.

Be aware of summer vacations in August, as most companies are closed.

You will usually be introduced to older people and women first. When introducing yourself, it’s best to follow this protocol.

Frequent, warm and enthusiastic handshakes are common for both business and social occasions. Italians will also greet people they know well with an embrace.

It’s not unusual to see Italians walking arm in arm or even holding hands in public (men with women, men with men, and women with women).

Italians can be very demonstrative and like to gesture with their arms and hands while talking. There are rare moments of silence and interruptions are common.

Italians have many physical gestures that have very specific meanings. Because of this, avoid hand gestures where fingers are pointed or singled out in a descriptive way so you don’t offend anyone.

In the Italian culture, people are traditionally expected to behave with a sense of decorum and formality. This concept is known as ‘bella figura’ (beautiful figure).

In business, avoid chewing gum, leaning on things or slouching. Good posture and direct eye contact is important

It’s advisable to wait to be seated at meetings, meals or gatherings. Take these opportunities to cultivate feelings of respect and trust with your Italian counterparts.

Any presentation materials should be aesthetically pleasing. It’s essential that things look good as appearance is very important.

Hierarchy in business and “cordata” (chain of command) cannot be underestimated. A belief in status and hierarchy permeates all aspects of Italian society. There is tremendous respect for power, authority and age.

Decision making is rather slow and protracted, so be patient since rushing the process will only be an affront to the Italian business protocol.

Honor and personal pride are critical. Never insult an Italian, their family, their town, their friends, or their church (which is predominately Roman Catholic).

Welcome Topics of Conversation

Italian architecture and landscape
Anything related to Italian art, opera and films
Sports, especially soccer
The warm Italian hospitality
Current events, as long as they are not derogatory to Italy

Conversation to Avoid

Religion, the Vatican and its policies
Politics, taxes, the Mafia and World War II
Criticizing the Italian culture, even if your Italian counterparts are doing so
Overly personal questions about job and family when you have just met
Negative comments about the local soccer team!

Bon Voyage!

Join us in the future for JAPAN!

Corporate Training, Executive Coaching, Keynote Speakers

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

US: 972-370-1300

Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s global business environment. Gayle is President of Circles Of Excellence for Corporate Training & Executive Coaching. She travels worldwide as a distinguished Professional Keynote Speaker. Her vast experience living and working abroad will entertain and inspire any audience with her fresh, unique and humorous approach to Cross-Cultural Communications!

Visit Gayle Cotton’s Blog for additional Cross-Cultural Articles!

Tags: business management abroad, circlesofexcellence.com, communicating across cultures, communicating in different cultures, communicating in Italy, conference speakers, conversation guidelines for cultures, conversation guidelines for Italy, cross cultural business, cross cultural coaching, cross cultural consulting, cross cultural courses, cross cultural education, cross cultural expert gayle cotton, cross cultural speaker gayle cotton, cross cultural training, cross cultural training in dallas, cultural competence training, cultural taboos, cultural tips for countries, culture shock, diversity speakers, doing business in different cultures, doing business in Italy, female speakers, Gayle Cotton, gaylecotton, gaylecotton.com, global business marketplace, intercultural training, international sales and negotiations, international speakers, multicultural communication, professional keynote speaker, professional keynote speakers, professional motivational speakers, professional public speakers, successful cross-cultural business communications, understanding cross culture, understanding cultural differences, understanding the Italian culture, women motivational speakers

Cultural Clues, Do’s & Taboos: Communication Guidelines for Israel

Posted on January 21, 2012 by admin2 Comments

Most Israelis speak at a much closer distance than North Americans may be accustomed
to so do not move away.

There is also more physical contact, and conversations often involve gestures and touching.
Nevertheless, women business travelers should avoid initiating physical contact.

The standard greeting is “Shalom” or a cordial “Hello”, followed by a handshake.

Observant Orthodox Jewish men, whose appearance is usually distinguished by their
skullcaps (yarmulkes) or hats and black clothing, do not shake hands with
women.

If an Israeli holds your hand, take it graciously as a gesture of friendship.

For Israelis, constant gesturing is acceptable. But pointing is considered rude.

Refrain from any gesture that requires you to extend the thumb, as this is considered
offensive (i.e. “thumbs up”/“thumbs down” signs, the hitchhiker’s signal,
etc.).

Business cards are considered important, and should be printed in English. As an added
touch, some visitors have the reverse side printed in Hebrew.

Given the diverse nature of the population, business practices may reflect North
American, European, Russian, or other cultural influences.

Expect business to be straightforward and emphasize the “bottom line.”

In general, the pace of business is slower in Israel than in many places. You will
have to exercise patience and tolerance.

Subjective feelings tend to form perceptions of the truth. Faith in the tenets of Judaism,
including the conviction that the state must succeed, can also be a profound
influence in thinking. Feelings and faith are supplemented by empirical
evidence and other substantial facts.

Many Israelis tend to be confrontational and, at times, intensely emotional
negotiators.

In the Israeli business culture, it usually
takes a longer time to arrive at a final decision.

Israelis may delight in argument and tend to be opinionated. However, you don’t have to
feel compelled to openly agree with what they say.

There is a tendency among Israelis to downplay their professional titles.

It’s likely that you will quickly be invited to move to a first-name basis in
business.

The Jewish Holy Day, the Sabbath, begins at sunset on Friday and ends at sunset on
Saturday.

Welcome Topics of Conversation

Family, however don’t mix with business
Travel is always a good topic
Politics (if you know what you are talking about)
Sports – especially soccer, basketball and swimming
Food and drinks

Conversation to Avoid

US aid in Israel
Religion in general
Israel and Palestine
Sex and roles of the sexes
Any controversial social issue in Israel

Bon Voyage!

Join us in the future for ITALY!

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The Latest! Cultural Clues: Do’s & Taboos A series of cultural tips for countries from A to Z Communication Guidelines for Ireland

Posted on November 22, 2011 by adminComments are off

The Irish often have more of a relaxed attitude toward time. As a business traveler, however, you should always strive to be punctual for your appointments.

When meeting the Irish, the proper greeting is to shake hands and extend a warm greeting as you maintain eye contact. Handshakes should also be exchanged upon departure.

The Irish tend to value their personal space and will expect the same of you. If you speak in an animated manner, tone down your hand gestures.

Stand straight and sit with your feet situated flat on the floor. If men or women cross their legs, it shouldn’t be ankle over knee. It is preferable to cross ankle over ankle.

In a conversation between the Irish and visitors to the country, all participants are expected to maintain a low, moderate, tone of voice. Among friends, family, and perhaps closer acquaintances, it’s permissible for the volume and display of emotions to become more pronounced.

The Irish are resolute about their independence from English rule. Consequently, in conversation, refrain from putting Irish culture in the same category as English culture. These kinds of generalizations can jeopardize the business relationship you have worked so hard to establish.

Keep your hands out of your pockets, particularly when speaking.

Avoid using the North American expression, “Have a nice day”. It will come across as sounding questionable.

Pointing is accomplished by using the head or chin, rather than the fingers. Touching one’s nose is a sign of confidentiality. Use the index finger to indicate the number one, and the thumb for number five.

The peace sign or “V” made by extending the index and middle finger with the palm facing out, is an obscene gesture in Ireland and should be avoided.

In larger organizations, the boss is distinguished from others as the key decision-maker and authority figure. Subordinates usually do as they are told and may not express opinions or ideas.

The Irish tend to value a conservative demeanor, yet have an admiration for eccentrics, rebels, and artists.

Fewer women are a part of the higher ranks in Irish business culture, although they are slowly making progress.

If you place a high priority on having a tightly focused meeting, you will have to make some allowances. Generally speaking, the Irish don’t place much emphasis on closely following an agenda.

The Irish are far more animated speakers than the English. They can sometimes be described as prone to the legendary pastime of “blarney”, or embellishing the truth.

The Irish tend to very “down-to-earth”, so ensure that any information you give is sensible and realistic.

The Irish tend to be polite, attentive listeners and will restrain themselves from interrupting, so do the same.

Don’t put pressure on the decision-making process. Efforts of any kind to obtain direct information or force a faster decision will only damage your relationship.

Irish writers such as Swift, Yeats, Joyce, Shaw, O’Casey, and Beckett have made great literary contributions. Knowledge and appreciation of Irish literature will ingratiate you with your Irish companions.
Your travels in Ireland
The Gaelic culture
Sports, especially Irish sports and football (Soccer)
Food, drink and fun!

Join us in the future for ISRAEL!

Avoid discussing Irish politics
Religion and religious differences in Ireland
Comparing the lives of the native Irish with Irish-Americans
Sex and roles of the sexes
Any controversial social issue in Ireland

Bon Voyage!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Visit Gayle Cotton’s Blog for additional Cross-Cultural Articles!

Circles Of Excellence offers Corporate Training, Executive Coaching, Train The Trainer Programs, and Professional Keynote Speakers. We work with companies of all sizes and industries, including 50 Fortune 500 companies

Knowing the communication styles, business strategies and approaches to multi-cultural etiquette can be the difference between success and failure when working or negotiating internationally. Learn to manage ‘culture shock’ and improve your Multi-Cultural Communication. We can assist with all aspects of international sales and negotiations or business management abroad.

Contact us to help your business become more successful in today’s Global Business Marketplace. Circles Of Excellence provides their services globally from locations in the US and Europe

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Tags: business management abroad, circlesofexcellence.com, communicating across cultures, communicating in different cultures, communicating in Ireland, conference speakers, conversation guidelines for cultures, conversation guidelines for Ireland, cross cultural business, cross cultural coaching, cross cultural consulting, cross cultural courses, cross cultural education, cross cultural expert gayle cotton, cross cultural speaker gayle cotton, cross cultural training, cross cultural training in dallas, cultural competence training, cultural taboos, cultural tips for countries, culture shock, diversity speakers, doing business in different cultures, doing business in Ireland, female speakers, Gayle Cotton, gaylecotton, gaylecotton.com, global business marketplace, intercultural training, international sales and negotiations, international speakers, multicultural communication, professional keynote speaker, professional keynote speakers, professional motivational speakers, professional public speakers, successful cross-cultural business communications, understanding cross culture, understanding cultural differences, understanding the Irish culture, women motivational speakers

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The Latest! Cultural Clues: Do’s & Taboos A series of cultural tips for countries from A to Z Communication Guidelines for Iran

Posted on October 28, 2011 by adminComments are off

Although Iran is considered a part of the Middle East, it is important that you do not confuse Iranians with Arabs. Both have different languages, cultures and histories.

The official language of Iran is Persian – known as ‘Farsi’ to Iranians. Although it borrows many words from Arabic, it is a unique language.

Iranians are predominantly Shia Muslims. However, some Azeris, Kurds, Afghans, Beluchis and other ethnic minorities in Iran are Sunni. Shia Islam’s differences with the Sunni variety are limited and sometimes over emphasized.

People should always be mindful of their behavior in public. Clothes should be conservative and non-revealing. Avoid talking loudly. Do not hold hands with the opposite sex in public, unless these are children or older members of the family.

When meeting someone, always shake hands. As a male, you should wait to see if a woman extends her hand. If she doesn’t, then simply nod your head and smile.

When meeting someone for the first time, stick to formalities. Once a relationship has been established, your Iranian counterpart will quickly start to address you with your first name.

As a male in business, you will be expected to dress smartly and conservatively. A suit is standard, although wearing a tie is not necessary.

Women should wear very conservative clothing that covers arms, legs and hair. When in public, women must cover their hair with a scarf. However, the last few years has seen incredible changes in what the authorities are willing to tolerate. Women can now be seen wearing make-up, jeans and scarves that barely cover the hair. However, as a foreigner it is best to err on the side of caution.

Business hours are Saturday to Thursday 9 a.m. to 5 p.m. Lunch is usually an hour at around 1 p.m. No business is done on Fridays.

Although many Iranians in business will have a good understanding of English, it is best to arrange for your own interpreter to accompany you.

At the beginning of any meeting, engage in small talk and ask about people’s health, family and work. Wait for your counterpart to initiate the transition in conversation to business matters.

Always come to Iran knowing two things. Your success is defined by your ability to build effective personal relationships, combined with a clearly outlined and well-presented proposal.

Building a relationship with your Iranian counterparts is critical. The first meeting should be focused solely on getting to know each other. Once a relationship has been established, you can safely move on to business matters.

Iranians are astute businesspeople. They enjoy haggling and getting concessions, so prepare for long negotiations.

When negotiating, Iranians will start at extremes in order to gage your response. Prior to negotiations, know your target figure and work slowly towards it through meaningful concessions.

Decision making can be slow. It is most likely that you will meet and negotiate with less senior people first. Once you are seen as trustworthy and your proposal financially viable, you will move on to meet more senior members.

Iran, it’s language, culture and history
Discussing family in a general, non-intrusive way
Food, especially the variety of local cuisine
Sports, especially Football (Soccer) is always a good topic
Professionals will enjoy talking about their education and employment

Join us in the future for IRELAND!

Questions about Islam, unless they are very simple, inquisitive questions
Contentious issues that may lead to heated discussion like the Revolution of 1979, Iranian-US relations, and Israeli foreign and domestic policy
Sex and roles of the sexes
Personal questions, unless a very close relationship has been established. Also don’t divulge too much personal information about yourself
Any negative comments about Iran regarding the leadership, infrastructure or people

Bon Voyage!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Visit Gayle Cotton’s Blog for additional Cross-Cultural Articles!

Contact Us for More Information

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Tags: business management abroad, circlesofexcellence.com, communicating across cultures, communicating in different cultures, communicating in Iran, conference speakers, conversation guidelines for cultures, conversation guidelines for Iran, cross cultural business, cross cultural coaching, cross cultural consulting, cross cultural courses, cross cultural education, cross cultural expert gayle cotton, cross cultural speaker gayle cotton, cross cultural training, cross cultural training in dallas, cultural competence training, cultural taboos, cultural tips for countries, culture shock, diversity speakers, doing business in different cultures, doing business in Iran, female speakers, gaylecotton.com, global business marketplace, intercultural training, international sales and negotiations, international speakers, multicultural communication, professional keynote speaker, professional keynote speakers, professional motivational speakers, professional public speakers, successful cross-cultural business communications, understanding cross culture, understanding cultural differences, understanding the culture in Iran, women motivational speakers

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The Latest! Cultural Clues: Do’s & Taboos A series of cultural tips for countries from A to Z Communication Guidelines for Indonesia

Posted on September 20, 2011 by adminComments are off

Generally, greetings among all Indonesians are conducted with stateliness and formality, in a slow, deliberate manner. A hurried introduction will be perceived as disrespectful.

Especially among Indonesian Chinese, handshakes are the standard greeting. Most Indonesian handshakes have a gentle grasp and last for 10-12 seconds. For subsequent meetings, it may also be appropriate to bow rather than initiate further handshakes. Bow your head, lower your eyes, and smile while saying the Indonesian greeting “Selamat”, which means “peace.”

The traditional Hindu greeting involves a slight bow with the palms of the hands together, as if praying. Older, traditional Hindus often use this greeting, called the “Namaste”. It is also an acceptable alternative to a handshake when a Western businesswoman greets a Hindu man.

With the exception of handshakes, there is no public contact between the sexes in Indonesia. Hugging and kissing, even between husbands and wives, are forbidden in public. Moreover, if a woman touches a Muslim man, he must ritually cleanse himself before praying again.

Conversely, physical contact between people of the same sex is perfectly acceptable. You’ll likely observe men holding hands with men or even walking with their arms around each other. These displays are viewed strictly as gestures of friendship.

Be aware that many Indonesians believe that the head is the “seat of the soul.” Consequently, never touch someone’s head, not even to good-naturedly pat the hair of a child.

Among both Muslims and Hindus, the left hand is considered unclean so, whenever possible, should not be used in public. The right hand should be used exclusively to eat, accept gifts, hold cash, and touch people. These guidelines apply even if you are left-handed. However, you may use your left hand when there are absolutely no other realistic alternative.

Since the foot is also considered unclean, do not use this part of the body to point at, move or touch things. Also, refrain from resting your feet on desks or table. Do not show the soles of your feet or shoes. You can cross your legs at the knee, but not with one ankle over your knee.

Point with an open hand rather than with your index finger, which is considered rude. Chewing gum in public is discouraged.

There is a belief in Indonesia that the office is the only place to discuss business. Therefore, refrain from discussing business in a social situation, unless your Indonesian companions bring up the subject. Meals are often enjoyed with very little conversation.

To successfully hold a conversation, it’s essential for Indonesians to know if they are speaking with a person who is their superior, inferior or equal. Generally, they will feel uncomfortable until they learn your status, so there is a tendency to ask very personal questions.

Be careful when asking an Indonesian Chinese a question. For example, English speakers would give a negative answer to the question “Isn’t the document available?” by responding “no.” The Chinese interpretation is opposite. The answer would be “yes,” meaning “Yes, the document is not available.”

Although many government officials will speak some English, they may prefer to hold meetings in Bahasa Indonesia. Fortunately, English-speaking translators are usually easily accessible. Presentation material and company literature should be also translated into Bahasa Indonesia.

When you receive another person’s card, make a show of carefully examining it for a few moments and then remarking upon it before putting it in your card case or on a nearby table. Accepting a business card and then immediately stuffing it into your back pocket will be perceived as disrespectful.

Indonesians tend to be very friendly and you should reciprocate this immediate friendliness. They are more likely to buy from people who they genuinely like. Taking the time to develop solid, long-term personal relationships is of vital importance. In Indonesian business culture, relationships are based on respect and trust.

Meetings tend to be formal. The Indonesian participants will enter the room based on their hierarchical position and then take a seat. You will be expected to remain standing until this ritual concludes.

The majority of Indonesian businesspeople are Chinese, and they are likely to be prompt for meetings and appointments. Other businesspeople and many government officials are ethnic Malays, and they may place less of an emphasis on efficiency, punctuality and deadlines.

Indonesian traditions, culture, and architecture
Families and friends is always a welcome topic
Food, especially discussing the variety of local cuisine
Sports in general is always a good topic
The success and or future plans of your organization

Join us in the future for IRAN!

Commenting on Indonesian customs that you find unusual
Human rights, politics, the Military influence, bureaucracy, corruption
Sex and roles of the sexes
Over emphasizing your personal successes
It’s best to avoid religion and your personal religious preferences

Bon Voyage!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Visit Gayle Cotton’s Blog for additional Cross-Cultural Articles!

Corporate Training, Executive Coaching, Keynote Speakers

Contact us to help your business become more successful in today’s Global Business Marketplace. Circles Of Excellence provides their services globally from locations in the US and Europe

Tags: business management abroad, circlesofexcellence.com, communicating across cultures, communicating in different cultures, communicating in Indonesia, conference speakers, conversation guidelines for cultures, conversation guidelines for Indonesia, cross cultural business, cross cultural coaching, cross cultural consulting, cross cultural courses, cross cultural education, cross cultural expert gayle cotton, cross cultural speaker gayle cotton, cross cultural training, cross cultural training in dallas, cultural competence training, cultural taboos, cultural tips for countries, culture shock, diversity speakers, doing business in different cultures, doing business in Indonesia, female speakers, gaylecotton.com, global business marketplace, intercultural training, international sales and negotiations, international speakers, multicultural communication, professional keynote speaker, professional keynote speakers, professional motivational speakers, professional public speakers, successful cross-cultural business communications, understanding cross culture, understanding cultural differences, understanding the culture in Indonesia, women motivational speakers

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The Latest! Cultural Clues: Do’s & Taboos A series of cultural tips for countries from A to Z Communication Guidelines for India

Posted on August 19, 2011 by adminComments are off

Talking about your friends and family is an important part of establishing a relationship with those involved in the negotiating process.

Conversation is considered an “art form” here; people will put a lot of time and effort into a discussion. This does not mean, however, that it should be overdone.

Indians tend to be enthusiastic about discussing politics and religion. They enjoy opinionated conversations and don’t necessarily want to hear only bland pleasantries from a foreign guest. Nevertheless, refrain from tackling these controversial subjects unless you are well-informed.

As long as you know what you’re talking about, you can air dissenting opinions freely. Otherwise, it will be in your best interests to remain silent, especially if the subject is India.

Indians of all ethnic groups disapprove of public displays of affection between people of the opposite sex. Refrain from greeting people with hugs or kisses. This includes most non westernized Hindus, Muslims, Sikhs and Christians.

The traditional Indian greeting is the “namaste.” To perform the “namaste”, hold the palms of your hands together (as if praying) below the chin, nod or bow slightly, and say “namaste” (nah-mas-tay). This greeting is useful for foreigners in any circumstance in which a handshake might not be appropriate.

To beckon someone, you hold your hand out, palm downward, and make a scooping motion with the fingers. Beckoning someone with the palm up and wagging one finger, as in the United States, will often be perceived as an insult.

Pointing with your finger is considered rude, Indians prefer to point with their chin.

Feet are considered unclean, so never point your feet at another person. You will be expected to apologize whenever your shoes or feet touch another person.

Indians appreciate punctuality even though they may not always practice it themselves. Keep your schedule flexible enough for last-minute rescheduling of meetings.

The hierarchical nature of Indian society demands that the boss is recognized as the highest individual in authority.

When establishing business contacts, aim for those in the highest position of authority since decisions are made only at this level.

Although they usually do not make decisions, middle managers do have some influence. A middle manager on your side can forward your proposal. Often, they are more accessible and are usually willing to meet at any time of the day.

In Indian business culture, perceptions of the truth tend to be guided by feelings; a strong faith in religious ideologies is also common.

The caste system remains one of the most important influences in Indian society. Although technically there is equality under the law, inequality between the castes is an accepted reality of Indian life.

Since the word “no” has harsh implications in India, evasive answers are considered more polite. For example, if you have to decline an invitation, it’s more acceptable to give a vague and noncommittal answer such as “I’ll try” or “We’ll see” rather than “No, I can’t.”

Business in India is highly personal. It is also conducted at a much more leisurely pace than in the United States.

Hospitality is an intrinsic part of doing business in India; most business discussions will not begin until tea is served and there has been some preliminary “small talk.”

Talking about your friends and family is an important part of establishing a relationship with those involved in the negotiating process.

Expect Indian negotiators to be highly skilled and often looking for a ‘bargain’.

It will be in your best interests to mask any hostile feelings with a smile.

Indian traditions, culture, architecture as well as that of other countries
Families, friends and other interesting people
Food is very important and they enjoy discussing their traditional fare
Cricket and other sports
Religion and general politics (if you know what you are talking about)

Join us in the future for INDONESIA!

Personal matters or anything that might be considered overly intrusive
India’s military spending and specific politics
Poverty or foreign aid in India
Negative comments about their culture in general
Anything about India that you may have some hostile feelings towards

Bon Voyage!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Visit Gayle Cotton’s Blog for additional Cross-Cultural Articles!

Corporate Training, Executive Coaching, Keynote Speakers

Contact us to help your business become more successful in today’s Global Business Marketplace. Circles Of Excellence provides their services globally from locations in the US and Europe

Tags: business management abroad, circlesofexcellence.com, communicating across cultures, communicating in different cultures, communicating in India, conference speakers, conversation guidelines for cultures, conversation guidelines for India, cross cultural business, cross cultural coaching, cross cultural consulting, cross cultural courses, cross cultural education, cross cultural training, cross cultural training in dallas, cultural competence training, cultural taboos, cultural tips for countries, culture shock, diversity speakers, doing business in different cultures, doing business in India, female speakers, gaylecotton.com, global business marketplace, intercultural training, international sales and negotiations, international speakers, multi cultural Communication, professional keynote speaker, professional keynote speakers, professional motivational speakers, professional public speakers, successful cross-cultural business communications, understanding cross culture, understanding cultural differences, understanding the culture in India, women motivational speakers

US: 972-370-1300

The Latest! Cultural Clues: Do’s & Taboos A series of cultural tips for countries from A to Z Communication Guidelines for Hong Kong

Posted on June 17, 2011 by adminComments are off

The Latest!

Cultural Clues… Do’s & Taboos

A series of cultural tips for countries from A to Z

Communication Guidelines for Hong Kong

Business cards are exchanged with both hands between the thumbs and forefingers. When receiving a business card, make a show of examining it for a few moments; then, carefully place it into your card case or on the table if you are seated at one.

In Hong Kong business culture, a person’s reputation and social standing rests on the concept of “saving face.” Causing embarrassment or loss of composure, even unintentionally, can be disastrous for business negotiations.

Emotional restraint is held in high esteem; when dealing with people, one must maintain harmony within the group and avoid overt conflict. The importance of reserve and tact should never be underestimated.

Age is revered. Respect and deference are directed from the young to the old, and the authority and responsibility from the old to the young.

Hierarchy is very important in Hong Kong business culture, regardless of the size or nature of the company. A clear line of authority is essential in any office, otherwise only confusion and resentment will likely occur.

The Chinese can be exceptionally diplomatic in conversation. They will make an effort to ensure that no potentially insulting or embarrassing statements are made.

Do not offer opinions too freely, and avoid inquiring about an individual’s plans or where he or she is going. The Chinese find the disclosure of excessive amounts of information impolite.

If you speak only English, understand that you may have difficulty interpreting the emotional content of a conversation in Chinese. A simple, mundane Chinese conversation (especially in Cantonese) may sound like a heated argument to a Westerner.

Punctuality is very important in Hong Kong business culture and is seen as a gesture of respect. Make every effort to be on time, even though Hong Kong’s congested streets can make this objective a challenge.

In keeping with Chinese custom, each person is obliged to apologize when necessary. For example, you should apologize profusely if you are late, even if it was not your fault. On the other hand, do not show anger or annoyance if your Hong Kong counterpart arrives late. You immediately put yourself at a disadvantage if you appear to be under a time constraint.

The Chinese will nod or bow slightly as an initial greeting. Handshakes are also popular. Wait, however, for your Chinese counterpart to initiate the gesture.

When bowing to a superior, you should bow more deeply and allow him or her to rise first.

Recognize and greet the most senior or elderly person in a group first, and politely inquire about his or her health.

Do not pat people on the shoulder or initiate any physical contact. It is not appreciated.

The Chinese may communicate in closer proximity than is common in the United States.

Although women may cross their legs, men should keep their feet on the floor. Place your hands in your lap while sitting.

Smiling is not as noticeable among the Chinese, since there is a heavy emphasis on repressing emotion.

Avoid any behavior that seems aggressive or loud; decorum is important in all aspects of life.

Use your whole hand rather than your index finger to point.