Archive for February, 2014

About.com Interviews Gayle Cotton on Tips for Doing Business in Italy

Posted on February 26, 2014 by Comments are off

ABOUT.COM: ‘Cultural Tips’ for Doing Business in Italy Italy Flag

Gayle Cotton’s interview on cross-cultural business and travel tips for Italy is featured on About.com at the following links:

Interview Links:

Business Travel Tips for Italy 

http://businesstravel.about.com/od/resources/fl/Business-Travel-Tips-for-Italy.htm

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East order Gayle Cotton’s book ‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’ from Amazon!

Create Rapport and Organize Strategies for Success

 

Blog: www.circlesofexcellence.com/blog

Website: www.circlesofexcellence.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Coming on the Circles Of Excellence blog:

Cross-cultural article: Cultural Clues, Do’s and Taboos for SCOTLAND

Coming on Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for MALAYSIA

Check out our Cultural Clues, Do’s and Taboos Articles Archive for countries you may have missed!

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Free Webinar on Gayle Cotton’s Book ‘SAY Anything to Anyone, Anywhere!’

Posted on February 14, 2014 by Comments are off

We are so excited to announce that the webinar on Gayle Cotton’s bestselling book, ‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’, is now available for Book-WSJ 3Danyone to take for free!

This is a highly rated webinar on do’s & taboos for cultures and cultural tips for international business that Gayle did for Entrepreneurs’ Organization (EO). Please feel free to take the webinar at your convenience anytime… anywhere!

The webinar includes business travel tips for unfamiliar cultures and conversation guidelines for Asia Pacific, Europe, Latin American, and the Middle East. It also has tips for communicating in different countries, as well as strategies for doing business with unfamiliar cultures to help with understanding cultures around the world. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step!

Tips for Communicating in Different Countries and Doing Business with Unfamiliar Cultures

http://www.circlesofexcellence.com/books/attend-say-anything-webinar/

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order Gayle’s bestselling book SAY Anything to Anyone Anywhere! 5 Keys to Successful Cross-Cultural Communication’ – now available as an Audio Book on Amazon!

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’. She is President of Circles Of Excellence for Corporate Education and a distinguished Professional Keynote Speaker. Contact Gayle to be the next conference speaker for your event! She travels worldwide from business bases in Texas and Switzerland, and entertains and inspires audiences of all size with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette.

Feel free to comment on directly on our blog and on Facebook, Twitter or LinkedIn!!

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management!

Website:www.circlesofexcellence.com

MEDIA: Newsroom-Media-Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Video clips: Speaker preview for Gayle Cotton

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Coming on the: Circles Of Excellence blog

Cross-cultural articles: Cultural Clues, Do’s and Taboos

Coming on: Gayle Cotton’s blog

Cross-cultural articles: Cultural Clues, Do’s & Taboos

Article archive for what you missed! Cultural Clues, Do’s and Taboos Articles  

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Cultural Clues, Do’s & Taboos: Communication Guidelines for SAUDI ARABIA

Posted on February 7, 2014 by Comments are off

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: SAUDI ARABIASaudi Arabia

The article series ‘Cultural Clues, Do’s & Taboos’ is is a brief synopsis of conversation guidelines, tips for successful communication, and some strategies for business that will increase your success in different cultures. Keep in mind that we are homogenizing as a “global culture”, and as we change and evolve these cultural tendencies change and evolve as well. Awareness is the first step!

The Saudi work week runs from Saturday through Wednesday. Most people do not work on Thursday, and there is no business conducted on Friday – the Muslim holy day.

Because there are several styles of greetings used in Saudi Arabia, it’s best to wait for your Saudi counterpart to initiate the greeting. Westernized Saudi men usually shake hands with other men, and some Saudi men will shake hands with Western women.

Saudis tend to stand and sit much closer together than western cultures. When interacting, there is also more physical contact and usually some gestures of touching. Saudi men often walk hand in hand, so if a Saudi holds your hand accept this gesture of friendship.

In the West status is earned through achievement, however in the Arab world status is determined by class.

The pace of business is slower in Saudi Arabia than in the West, so patience is essential. Business meetings start slowly, and there will be initial questions and small talk to create rapport.

Most Western countries have tried to promote equality between men and women. However, Arabic countries believe that the two sexes are completely different entities. Public life is the exclusive domain of Saudi men, and Saudi women don’t usually participate in the mainstream business world.

For female business travelers, the limitations on permissible behavior are highly regulated. Even if granted a visa, conducting business can be quite challenging for a woman. While they will be accepted without veils, they must dress very conservatively.

Eye contact is extremely important when speaking to Saudis. It’s advisable to remove your sunglasses and look people directly in the eye.

Saudis will expect you to be sincere, honest, and respectful in all your business dealings. “Saving face” and avoiding shame are very importance, so you may have to compromise on something to protect someone’s dignity. It’s always best to offer praise rather than criticism

In the Saud culture, the individual is always subordinate to the group, and the family is considered the most important social unit.

In the West, there is a belief in the separation between Church and state. In Saudi Arabia religion has a profound influence on politics, social behavior, and business.

Saudis tend to be unreceptive to outside information that is incompatible with Islamic values, so learn something about the basic tenets of Islam. Their faith in Islamic ideologies shapes their perceptions of the truth. There is a prevailing belief that solutions to problems can be found in the correct interpretation and application of divine law.

In the Saudi culture conversations are enthusiastic, and it is normal to speak in a rather aggressive manner to make a point. Speaking loudly, rising the pitch and tone, or even shouting can be perceived as signs of sincerity. If you appear distant, reserved, quiet, or shy, it could make the Saudis think something is wrong.

Business is conducted in a personal manner, and it’s important to pay close attention to all family members that you are introduced to. Show an interest in the health and happiness of brothers, uncles, cousins, and sons. However, don’t inquire about or mention the female members of the family.

There is a tendency among Saudis to use euphemisms to downplay unpleasant facts or to harmlessly embellish the truth. They may be reluctant to give you bad news about business, so keep this in mind if all of the feedback you receive seems unusually positive.

Often immediate feelings, rather than empirical evidence, are key influences in thinking and decisions. Saudis are brought up to be associative thinkers, however many complete their higher education in the U.K. or the U.S. so they have adapted to thinking conceptually and analytically.

It’s important to dress well, extend and receive favors, show respect for elders, and be accommodating in business.

Appointments are rarely private occasions, so interruptions from phone calls and visits from your contact’s friends and family are to be expected.

When negotiating, Saudis frequently use personalized arguments, appeals, and insistent persuasion, so they will expect a similar approach from you.

The male leader is the key decision-maker, however he usually won’t precede until he has the consensus of the group. Leadership and identity arise from one’s lineage and ability to protect the honor of the extended family.

5 Key Conversation or Gesture Tips

  • Family is a good t topic of conversation, however don’t inquire about female members unless they bring it up first
  • Sports, especially soccer (known as “football”), horse and camel racing, hunting and falconry – although keep in mind that all betting is illegal
  • Praise the Saudi landmarks, cuisine, dress, and all aspects of the country that you find appealing
  • The unique and historic architecture of the Saudi culture
  • Periodically ask about the health and happiness of family brothers, uncles, cousins, and sons

5 Key Conversation or Gesture Taboos

  • Politics, Israel, illness, accidents, death, or bad luck of any kind
  • Anything that could cause embarrassment or ‘loss of face’
  • The left hand is considered unclean in the Arabic culture, so always use the right hand when touching, eating, or gesturing
  • While sitting keep both feet on the ground, don’t cross your legs, and avoid showing the bottom of your foot which is considered very offensive
  • Although Saudis gesture with their hands while speaking, pointing or using the thumbs-up gesture is considered rude 

Bon Voyage!

Join us in the future for SCOTLAND!

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East order Gayle Cotton’s book ‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’ from Amazon! 

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the Article Archive ‘Cultural Clues Do’s and Taboos’ for countries you may have missed! 

 

Website: www.circlesofexcellence.com

MEDIA Page: Newsroom/Media/Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Coming on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SCOTLAND

Coming on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for JORDAN

Article archive for what you missed! Cultural Clues, Do’s and Taboos Articles  

Contact Circles Of Excellence for your company’s Corporate Training, Executive Coaching, and Professional Keynote Speakers. We work with companies of all sizes and industries, including 50 Fortune 500 companies. Our topics include Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building and Time Management. Contact EMMY AWARD WINNER, Gayle Cotton, for your next meeting or conference to help your business become more successful in today’s global business environment. Gayle is the author of the bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’ and President of Circles Of Excellence for Corporate Training & Executive Coaching. Her vast experience living and working abroad will entertain and inspire audiences of any size with her fresh, unique and humorous approach to Cross-Cultural Communications and social business etiquette! Gayle travels worldwide from business bases in Texas and Switzerland as a distinguished professional keynote speaker.

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

The Wall Street Journal Interviews Gayle Cotton on Asian /US Business Risk

Posted on February 1, 2014 by Comments are off

The Morning Risk Report: How Asian Management Culture Affects Risk South Korea Flag

By Ben DiPietro

A report this week of more than two dozen executives in South Korea offering to resign in the wake of a data breach that could put the personal information of more than 100 million cardholders at risk points to a difference in eastern and western business cultures—as there have been no offers of mass resignations following the Target Corp. breach that exposed information of 110 million cardholders.

Both David Clive Price, an expert on Asian business culture, and Gayle Cotton, an author and president of the corporate training company Circles of Excellence, say the differences in culture are based on the importance Asian nations place on the team over the individual and on saving face, or “preserving the surface of things,” as Mr. Price put it.  “The result is that ‘shame’ in the sense of an executive falling on his or her sword is felt more acutely, and more as a gesture to the collective spirit than in the West,” he said. “Also, many Asia companies are family-owned and –run with less attention paid to shareholders. So there is a complete set of comparatively different values and priorities at work.”

Ms. Cotton said the Asian way of doing things is not necessarily better than the western way, and can lead to problems if an entire team of executives resigns and leaves the company without the experience and knowledge to handle and move on from a crisis. It also may lead to executives trying to keep problems hidden to avoid the shame they will bring on the team and the company if they are made public. “I wouldn’t say they are necessarily any more responsible than we are, they just relate to that responsibility differently,” she said. “Here we are eager we take responsibility and the risk that comes with that responsibility. But we take it in stride, it’s part of the job: you win some, you lose some. There, it’s not that way…the way they look at failure prohibits them from being able to do that. You need to win and you need to win fairly and you need to protect the team you’re winning with, that will give the entire organization face.”

You can read more on the Wall Street Journal!

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East order Gayle Cotton’s book ‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’ from Amazon!

Create Rapport and Organize Strategies for Success

The Cross of Cross-Cultural

Blog: www.circlesofexcellence.com/blog

Website: www.circlesofexcellence.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Coming on the Circles Of Excellence blog:

Cross-cultural article: Cultural Clues, Do’s and Taboos for SAUDI ARABIA

Coming on Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for JAPAN

Check out our Cultural Clues, Do’s and Taboos Articles Archive for countries you may have missed!

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,