Archive for June, 2013

Cultural Clues, Do’s & Taboos: Communication Guidelines for the PHILIPPINES

Posted on June 27, 2013 by Comments are off

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: The PHILIPPINES Philippines

 

‘Small talk’ is an important part of establishing business relationships with Filipinos. You’ll find that Filipinos can be enthusiastic conversationalists.

Expect to be asked personal questions regarding your marital status, income, religion, and other sensitive subjects. If you don’t wish to answer, side-step these questions as graciously as possible.

Embarrassing someone, or reprimanding them in front of others, can cause them to “lose face” or loss of reputation and this has very negative consequences in this culture.

Maintaining cordial relationships is essential in the Philippines. Keep your comments as positive as possible, because negativity can inadvertently cause “loss of face”,

It’s best not to be too direct when communicating with Filipinos. They will usually be more receptive to a rather indirect approach.

Because of the years of U.S. military presence in the Philippines, most North American gestures and communication styles are recognized and understood.

English is the language of most business transactions and nearly all government bodies in the Philippines.

Business travelers are expected to be on time for all appointments, and although the Filipinos may not always arrive exactly on time, you probably won’t be subjected to an overly long wait.

Producing “instant results” is not a part of Filipino business culture. Consequently, you will have to adjust your expectations regarding deadlines and efficiency when working with them.

In order to reach the decision-maker, you will likely have to meet with subordinates first and also adapt to the business protocol at the different levels of the organization.

When meeting a new customer, letters of introduction from friends and business associates can often be helpful in opening doors.

Although there are many social inequalities in the Philippines, Filipinos believe that everyone must be treated with respect. They are expected to behave with modesty and graciousness, especially in their dealings with the poor or less fortunate.

Businessmen should expect to shake hands firmly with other Filipino men both upon introduction and subsequent meetings however, it’s best to wait for a Filipino woman to offer her hand first.

Close female friends may greet each other with a hug and kiss. Similarly, close male friends may have close physical contact, such as holding hands or walking arm in arm around a friend’s shoulder.

Some Filipinos may greet each other by making eye contact, then raising and lowering their eyebrows. When someone raises their eyebrows at you, it is often a way of indicating that you have been understood.

Raising one’s voice is unacceptable in the Filipino business culture. It’s important to maintain a low, controlled tone of voice at all times.

Don’t assume that a smile is an indication of amusement or approval. At times, smiling is used to mask embarrassment, nervousness, and other feelings of discomfort.

Pointing at someone or something can be perceived as an insulting gesture. Filipinos typically point at objects using an open hand. For giving directions, they may use a glance with a slight nod, or purse their lips to signify which way.

To beckon someone, hold your hand out, palm downward, and make a scratching motion with the fingers. Beckoning someone with the palm up and wagging one finger can be interpreted as an insult.

Indicating ‘two’ with the fingers is done by holding up the ring and little finger, not the forefinger and middle finger. The thumb is not used to count numbers in the Philippines.

Don’t put your hands on your hips when conversing. This gesture can be misinterpreted as challenge to another person.

5 Key Conversation Tips

  • · Filipino culture and customs
  • · Family is usually a good topic in the Philippines
  • · Filipinos love fiestas, so asking about these occasions will create a lively conversation
  • · All types of sports, especially basketball
  • · Food and the local specialties

5 Key Conversation Taboos

  • · Politics in general, unless they bring it up first
  • · Corruption, terrorism, or drug trafficking– even though it may be in the news
  • · Foreign aid and related policies
  • · Religion in general, unless they bring it up first
  • · Anything that could potentially cause embarrassment or “loss of face” 

Bon Voyage!

Join us in the future for POLAND!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Order Gayle’s Bestselling Book: SAY Anything to Anyone, Anywhere!

5 Keys to Successful Cross-Cultural Communication

www.circlesofexcellence.com/blog

www.circlesofexcellence.com

US: 972-370-1300

Check out our Cultural Clues, Do’s and Taboos Articles Archive for countries you may have missed!

Visit Gayle Cotton’s blog featuring

Gayle’s new article: Cultural Clues, Do’s & Taboos for Iran!

Cross-Cultural Speaker & Author of Global Travel Tips

www.gaylecotton.com

 

Contact Circles Of Excellence for your company’s Corporate Training, Executive Coaching, and Professional Keynote Speakers. We work with companies of all sizes and industries, including 50 Fortune 500 companies. Our topics include Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building and Time Management. Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s global business environment. Gayle is President of Circles Of Excellence for Corporate Training & Executive Coaching. She travels worldwide as a distinguished Professional Keynote Speaker. Her vast experience living and working abroad will entertain and inspire any audience with her fresh, unique and humorous approach to Cross-Cultural Communications!

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Gayle Cotton Has A New Article on the Huffington Post Business Blog!

Posted on June 23, 2013 by Comments are off

Huffington Post

Gayle Cotton has a new article featured on the Huffington Post Business Blog entitled:

Gestures to Avoid in Cross-Cultural Business: Graphic-hook em horns-V4-shutterstock_25174087

In Other Words, ‘Keep Your Fingers to Yourself!’

The article can be read at the following link:

http://www.huffingtonpost.com/gayle-cotton/cross-cultural-gestures_b_3437653.html

 

Blog: www.circlesofexcellence.com/blog

Website: www.circlesofexcellence.com

Gayle Cotton’s book website: Say Anything to Anyone Anywhere!

Coming soon on the Circles Of Excellence blog:

Article on: Cultural Clues, Do’s and Taboos for The PHILIPPINES

Currently on Gayle Cotton’s blog

Her article: Cultural Clues, Do’s & Taboos for INDONESIA

Check out our Cultural Clues, Do’s and Taboos Articles Archive for countries you may have missed!

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Gayle Cotton Has A Great Interview On ‘The Business News Daily’!

Posted on June 17, 2013 by Comments are off

Busniess News Daily

Gayle Cotton is interviewed on The Business News Daily about how businesses can prepare for global business expansion – a timely topic for growing companies!

‘Global Expansion Requires Cultural Preparation’

http://www.businessnewsdaily.com/4429-global-expansion-cultural-preparation.html

Blog: www.circlesofexcellence.com/blog

Website: www.circlesofexcellence.com

Gayle Cotton’s book website: Say Anything to Anyone Anywhere!

Coming soon on the Circles Of Excellence blog:

Article on: Cultural Clues, Do’s and Taboos for The PHILIPPINES

Currently on Gayle Cotton’s blog

Her article: Cultural Clues, Do’s & Taboos for INDONESIA

Check out our Cultural Clues, Do’s and Taboos Articles Archive for countries you may have missed!

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Gayle Cotton Attends the 58th World Conference for Human Potential

Posted on June 10, 2013 by Comments are off

Gayle Cotton, President of Circles Of Excellence, attends the 58th World Conference for Human Potential in Philadelphia PA. Dignitaries from around the world attended to discuss the IAHP Dignitaries-5-13 human potential movement as it applies to both adults and children.

 

Blog: www.circlesofexcellence.com/blog

Website: www.circlesofexcellence.com

Gayle Cotton’s book website: Say Anything to Anyone Anywhere!

Coming soon on the Circles Of Excellence blog:

Article on: Cultural Clues, Do’s and Taboos for The PHILIPPINES

Currently on Gayle Cotton’s blog

Her article: Cultural Clues, Do’s & Taboos for INDONESIA

Check out our Cultural Clues, Do’s and Taboos Articles Archive for countries you may have missed!

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