Archive for May, 2010

Cross Cultural Articles, Cultural Clues, Cultural Tips: Gayle Cotton

Posted on May 26, 2010 by Comments are off

The Latest!

Cultural Clues… Do’s & Taboos

A series of cultural tips for countries from A to Z

Communication Guidelines for Canada

Punctuality should always be a priority. Be on time for all business-related meetings.

Remember that people in many countries write the day first, then the month, then the year (e.g. November 8, 2001, is written 8.11.01). This is usually the case in Canada.

Canada is officially bilingual. The federal government works in the two official languages – English and French.

Canadians who are primarily English-speaking are commonly referred to as “Anglophones.” Since many English-speaking Canadians are not of British descent, reserve the term “British Canadian” for immigrants to Canada from the U.K.

English speaking Canada uses British spelling rules rather than that of US English. Behavior, for instance, is spelled ‘Behaviour’.

Francophones in French Speaking Canada (Quebec and parts of eastern Canada) usually are not as reserved as Anglophones (British Columbia and parts of western Canada). Moreover, they are often more likely to use expansive gestures, stand closer while talking and touch during a conversation.

In the province of Quebec, there are very stringent French-language requirements for all commercial endeavors. Ensure that you provide a French translation for promotional material and other documents.

Generally, it’s an asset to include both French and English translations on your business card.

Canada is a multicultural society, and the customs of businesspeople may reflect their ethnic background.

If you need to point, use the index finger. Pointing at other people, however, is often considered rude.

Canada is a very open society, exercising maximum social tolerance. Boasting and ostentation, however, tends to be frowned upon or at least regarded with some misgivings.

Although they are not overtly nationalistic “flag wavers”, Canadians usually hope that visitors will recognize and appreciate the many unique attributes that make their country distinct from the United States.

Welcome Topics of Conversation

  • Positive comments about Canada and Canadians, both French speaking and English speaking.
  • Sports are an excellent topic. Popular sports include hockey, football, baseball, basketball, golf, and tennis
  • International Business. Canada has very diverse cultures and trade.
  • The beautiful geography. Canada is an extraordinarily beautiful country with mountains, rivers, lakes and fabulous formal gardens. There is an old European style to the architecture, English on the west coast and French on the east coast.
  • Travel of all sorts, especially international
  • Shopping and fashion. Canada has excellent shopping in the larger cities, both on the east and west coasts. Many things can be purchased there that are not available in the US, especially in the larger cities.
  • Cultural of all types. The coasts of Canada have remained true to the European appreciation of the Arts.

Conversation to Avoid

  • Making comparisons that emphasizes any inferiority or similarity to the U.S.
  • Quebec separatism or other possible conflicts between French and English Canada.
  • Comparisons between the Canadian and US Health Care Systems or medical insurance.
  • Any inferiority of the Canadian dollar in comparison to the US dollar.
  • Religion in general, although Canada is very tolerant of most religions.

Bon Voyage!

Join us in the future for Chili…

www.circlesofexcellence.com/about-gayle-cotton

Contact us to help your business become more successful in today’s Global Business Marketplace. Learn to manage ‘culture shock’ and improve your Multi-Cultural Communication. We can assist with all aspects of international sales and negotiations or business management abroad.

www.circlesofexcellence.com

Circles Of Excellence provides Corporate Training, Executive Coaching, Train The Trainer Programs, and Professional Keynote Speakers. We work with companies of all sizes and industries, including 50 Fortune 500 companies

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International Keynote Speaker, Gayle Cotton presents for an Entrepreneurs’ Organizations (EO) Conference in Dubai, UAE

Posted on May 26, 2010 by Comments are off

May 26, 2010 – The Entrepreneurs’ Organization (EO) – for entrepreneurs only is a dynamic, global network of more than 7,300 business owners in 42 countries. Founded in 1987 by a group of young entrepreneurs, EO is the catalyst that enables entrepreneurs to learn and grow from each other, leading to greater business success and an enriched personal life.

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Circles Of Excellence has a New Article in the Newsroom!

Posted on May 26, 2010 by Comments are off

Newsroom & Blog
Press Releases

The Latest! Cultural Clues, Do’s & Taboos

A Series of Cultural Tips for Countries from A to Z

Canada is the currently featured country. Watch for additional countries to be featured every couple of weeks at our Articles link:  The Latest – Cultural Clues Do’s & Taboo’s 

Knowing the communication styles, business strategies and approaches to multi-cultural etiquette can be the difference between success and failure when working or negotiating internationally. Contact us to help your business become more successful in today’s Global Business Marketplace. We work with companies of all sizes and industries, including 50 Fortune 500 companies. www.circlesofexcellence.com

Author: Gayle Cotton, EMMY AWARD WINNER, International Keynote Speaker, Cultural Expert

Read more about Gayle at her link: http://www.circlesofexcellence.com/about-gayle-cotton

Chile will be our next featured country!

Article Archives: Read articles on our previously featured countries in our Blog Archives.

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Cultural Articles, Cultural Clues, Cultural Tips: By Gayle Cotton

Posted on May 14, 2010 by Comments are off

The Latest!

Cultural Clues… Do’s & Taboos

A series of cultural tips for countries from A to Z

Communication Guidelines for Brazil

Brazilians conduct business mainly through personal connections. There must also be an understanding that the business relationship will be long-term.

Before putting the resources into a trip, hire a Brazilian contact in your industry that can help you make the right connections. You can find such a person (known in Portuguese as a “despachante”) through the U.S. Department of Commerce, the American Chamber of Commerce in Brazil, or an international organization to which you may already belong.

Flexible punctuality is characteristic of Brazilian business culture. You will have to accept that waiting for your Brazilian counterparts will be part of doing business here.

Portuguese is the dominant language in Brazil. Be aware that Brazilians do not perceive themselves as Hispanics, and will only take offense if addressed in Spanish.

Brazilians usually greet each other with long handshakes and noticeable eye contact; close friends will often embrace. They tend to stand close together when talking.

Women will often greet each other by touching cheek to cheek and kissing the air.

Brazilians use many gestures, however The “O.K.” sign (using your first finger and thumb to form a circle) is considered vulgar so avoid using it.

As in many Latin and South American countries, Brazilians also consider themselves ‘Americans’. Consequently, don’t use the phrase “in America” or “American” when referring to the United States.

Brazilians tend to be very fast talkers; expect any conversation to be fast-paced and often animated and demonstrative.

Use your whole hand when you feel the need to point at something, since using the forefinger may be considered rude.

Maintain steady eye contact at all times; it is considered rude to break eye contact in conversation.

Welcome Topics of Conversation

  • The part of Brazil you are currently visiting, as well as your travels in other parts of Brazil. Brazil is a very large, diverse country with lots to see.
  • Brazil is famous for its special cuts of grilled meats. It also has some wonderful wines. Discussing food is a topic all will enjoy!
  • The innovative and productive aspects of Brazilian industry and business.
  • Brazilians are enthusiastic “futebol” (soccer) fans and this subject usually stimulates a lively conversation. Other popular sports include basketball, fishing, horse racing, tennis and volleyball.
  • Brazilians love to dance! Dance and other aspects of the country’s arts and culture are always good topics to discuss.

Conversation to Avoid

  • Ethnic and class differences or any jokes about them. Class (in economic terms) and status are a major influence in this society and often determine the type of job a person will have. The assumption that the powerful are entitled to special privileges, however, is starting to be questioned.
  • Brazils’ economic challenges, whether past or present.
  • Argentina, Brazil’s largest business rival.
  • Criticism of any aspect of Brazil will find disfavor.
  • Too many personal questions, particularly those regarding family, income and status in the workplace. Brazilians tend to be very reticent about discussing their private lives.

Bon Voyage!

Join us in the future for Canada…

Contact us to help your business become more successful in today’s Global Business Marketplace. Lean to manage ‘culture shock’ and improve your Multi-Cultural Communication. We can assist with all aspects of international sales and negotiations or business management abroad.

CIRCLES OF EXCELLENCE INC

www.circlesofexcellence.com

Circles Of Excellence provides Corporate Training, Executive Coaching, Train The Trainer Programs, and Professional Keynote Speakers. We work with companies of all sizes and industries, including 50 Fortune 500 companies

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Circles Of Excellence Has a New Article in the Newsroom

Posted on May 14, 2010 by Comments are off

The Latest! Cultural Clues, Do’s & Taboos

 A Series of Cultural Tips for Countries from A to Z

Dallas TX, May 14, 2010 – For those working, selling or negotiating internationally, the cultural tips in this Article Series can be the difference between success and failure. Having worked with companies of all sizes and industries, including 50 Fortune 500 companies, Circles Of Excellence Inc. has proudly helped them grow their businesses both locally and globally. Success in the global business arena can only be accomplished with awareness of the various communication styles, business strategies, and approaches to cultural etiquette of different countries and business communities. This series of articles is a glimpse into that rapidly changing and growing world of global business.

 Brazil is currently the featured country. Watch for additional countries to be featured every couple of weeks

Author: Gayle Cotton, EMMY AWARD WINNER, International Keynote Speaker, Cultural Expert

Article Archives: Read articles on our previously featured countries in our Articles Archives.

Canada will be our next featured country!

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Coming Soon! Circles Of Excellence has reproduced its best-selling video product

Posted on May 14, 2010 by Comments are off

Dallas, TX , May 15, 2010

The’ 5 Keys’ To Successful Cross-Cultural Business Communications For Europe, Latin America, Asia / Pacific and the Middle East

It will be available in Streaming Video or for purchase as a DVD from our website soon.

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CIRCLES OF EXCELLENCE INC. Celebrates Their 15th Anniversary!

Posted on May 1, 2010 by Comments are off

Dallas TX, May 1 2010 – Hooray, hooray for the month of May! Circles Of Excellence Inc. celebrates their 15th year of successful business as a leading company that provides Corporate Training, Executive Coaching and Professional Keynote Speakers. To celebrate… for any service scheduled during the month of May and completed by the end of the year, including a Keynote Presentation by Emmy Award Winner & Culture Expert, Gayle Cotton, a 15% Discount will be applied!

Circles Of Excellence provides Corporate Training, Executive Coaching, Train The Trainer Programs, and Professional Keynote Speakers. We work with companies of all sizes and industries, including 50 Fortune 500 companies.

We would like to thank our customers mentioned below for being part of our success over the past 15 years. We wish we could mention every customer because we wouldn’t be celebrating without each and every one of you!

Thank you!

84 Lumber Company, Alcatel-Lucent, Avaya, American Airlines, Anderson Floors, AT&T, Bank of America, BankTrust, BBVA Compass Bank, Caterpillar Overseas SA, Chase Bank, Citicorp Bank, Coram Health Care, Curtis Wright, Dallas Morning News, Deloitte & Touche, Deutsche Bank, Dow Chemical Europe, HP Enterprise Services, Entrepreneurs’ Organization (EO), Ericsson Inc., Federal Home Loan Bank, First Industrial Realty Trust, Frito-Lay, Frost & Sullivan, Fujitsu Inc., Grant Thornton, HD Vest Financial Services, Hewlett Packard, Hilton International, IBM, IFF-International Flavors & Fragrances, International Cooperative Alliance, International Herald Tribune, JC Penney Headquarters, Chase Bank, Malta Institute Of Management, Mary Kay Inc., MCI, Merrill Lynch, Mission Foods Inc., Morgan Stanley Smith Barney, Motorola International, Nissan Motor, Northrup Grumman, PepsiCo, Price Waterhouse Cooper, Radi Medical, Roche Pharmaceuticals, Sanyo, Shell Oil, Sheraton Hotels International, Siemens, Southwest Airlines, STP Nuclear, Syngenta AG, Tellabs, Texas Instruments, University Of Puerto Rico, US Army, US Environmental Protection Agency (EPA), Verizon Communication, World Health Organization, World Presidents’ Organization (WPO) Xerox Capital Services, Young Presidents’ Organization (YPO)

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Communication Guidelines for Belgium

Posted on May 1, 2010 by Comments are off

The Latest! Cultural Clues… Do’s & Taboos  A series of cultural tips for countries from A to Z Communication Guidelines for Belgium

Belgium is the Government seat of the European Union (EU).

Always keep in mind that there are three linguistic groups in Belgium: German, French, and Flemish. The Flemish language is a variant of Dutch.

With French speakers, use courtesy titles such as “Monsieur”, “Madame”, or “Mademoiselle.”

When addressing German or Flemish speakers, use Mr., Mrs., Ms., or Miss. Never use “Madame” or “Monsieur” when addressing a Flemish speaker.

Appointments are punctual and usually, first appointments are socially oriented. Most Belgians feel that it’s necessary to get to know you before proceeding with business of any kind.

Typically, Belgians shake hands with everyone in the room or office upon meeting and departure.

When you are among the French-speaking Belgians, you may observe closer acquaintances greeting each other with alternating kisses on the cheeks. And it’s common for men who know each other particularly well to embrace.

Avoid excessive gesturing. It’s better to appear more formal and restrained.

Use your whole hand when you feel the need to point at something, since using the forefinger is considered rude.

Patting someone on the back is considered unacceptable. Yawning in public is considered rude. Talking with your hands in your pockets is perceived as a sign of bad manners.

Welcome Topics of Conversation

  • The area of Belgium you are currently visiting, as well as your travels in other parts of Belgium.
  • The food and beer you have sampled during your stay in various areas. Comment specifically on the food and beer from French Belgium, Flanders or Wallonia when in those areas. Show appreciation of their distinctly different restaurants
  • The beauty of the architecture of Belgium’s cities and local sites, as well as their historical art is always a good topic. Brugge is a well known mid-evil city that has canals similar to Venice.
  • All sports, especially bicycling and soccer
  • Be sure to speak in a moderate tone at all times, regardless of the topic you are discussing. Expressing too much excitement or animation is usually frowned upon

Conversation to Avoid

  • Politics is best to avoid.
  • Discussing a preference for the different languages spoken in Belgium
  • Making jokes about the Flemish to the French or French-Speaking Walloons, and vice versa
  • In general, Belgians never discuss personal subjects except with close friends. Because of their private nature, Belgians don’t usually discuss money matters outside of business.
  • Make an effort not to confuse their three cultural groups and their languages.

Talking too much about your education, professional experience, business success, and related achievements may be considered a boosting.

Bon Voyage!

Join us in the future for Brazil…

CIRCLES OF EXCELLENCE INC

www.circlesofexcellence.com 

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The Latest! Cultural Clues, Do’s & Taboos – Belgium

Posted on May 1, 2010 by Comments are off

Dallas, TX, May 1, 2010 – Circles Of Excellence Has a New Article in the Newsroom
The Latest! Cultural Clues, Do’s & Taboos
A Series of Cultural Tips for Countries from A to Z
For those working, selling or negotiating internationally, the cultural tips in this Article Series can be the difference between success and failure. Having worked with companies of all sizes and industries, including 50 Fortune 500 companies, Circles Of Excellence Inc. has proudly helped them grow their businesses both locally and globally. Success in the global business arena can only be accomplished with awareness of the various communication styles, business strategies, and approaches to cultural etiquette of different countries and business communities. This series of articles is a glimpse into that rapidly changing and growing world of global business.
Belgium is currently the featured country. Watch for additional countries to be featured every couple of weeks.
Author: Gayle Cotton, EMMY AWARD WINNER, International Keynote Speaker, Cultural Expert.
Article Archives: Read articles on our previously featured countries in our Blog archives.
Brazil will be our next featured country!

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