Cultural Clues, Do’s and Taboos: A Touch of Grace

Touch of Grace-Kate -Labron James

To touch or not to touch?
How about a touch of grace!
Cultural etiquette, politeness, and good manners are passed down through societies from generation to generation. Etiquette refers to the cultural guidelines for what is appropriate or inappropriate and polite or impolite. It gives a culture structure, integrity, grace, and finesse—all of which are […]

Read more»

Free Webinar on Gayle Cotton’s Book, SAY Anything to Anyone, Anywhere

Book-WSJ 3D

[ January 12, 2015 12:00 pm to January 12, 2016 12:00 pm. ] Become cross-cultural savvy in 2015!

Attend Gayle Cotton’s webinar on her bestselling book, ‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’ – available to take at no cost on our website!

This is Gayle’s highly rated webinar on the do’s & taboos for cultures, and cultural tips for international business. Originally done for Entrepreneurs’ […]

Read more»

New Year Traditions Around the World from Greece to China!

New Year-COE-14

Baby New Year Tradition The tradition of using a baby to signify the New Year was started around 600 B.C by the ancient Greeks, who, at the start of a year would carry a baby around in a basket. The purpose of it was to honor Dionysus, the God of Fertility and symbolize his annual […]

Read more»

 

Cultural Clues, Do’s and Taboos: A Touch of Grace

Posted on January 18, 2015 by Leave a comment

To touch or not to touch?

How about a touch of grace!

Touch of Grace-Kate -Labron JamesCultural etiquette, politeness, and good manners are passed down through societies from generation to generation. Etiquette refers to the cultural guidelines for what is appropriate or inappropriate and polite or impolite. It gives a culture structure, integrity, grace, and finesse—all of which are uniquely adapted from one culture to another. Fortunately, simple business and social etiquette are often based on basic common sense. Although etiquette styles and fads may come and go, the fundamentals of global etiquette remain essentially the same.Often I’m asked about cultural ‘faux pas’, especially as they relate to gestures and touching someone in a way that breaks cultural protocol. This unintentional breach of protocol happens frequently, and will continue to happen, however the real etiquette come into play when the breach is handled with such grace and dignity that the breach dissolves unnoticed! Two examples of this come to mind.

Recently when Prince William and Kate, the Duchess of Cambridge, were presented with a Cleveland Cavaliers T-shirt for Prince George by LaBron James, LaBron put his arm around Kate’s shoulder for the photo, unaware that touching the royal family has been known to break the accepted protocol. Neither Prince William nor Kate showed any sign of being uncomfortable with LaBron’s gesture, showing instead dignity and a touch a grace.

Another similar situation happened in March 2012 when President Obama and the First Lady meet Queen Elizabeth in England. In this case, the Queen first extended her arm to touch Michelle Obama’s back, at which point Mrs. Obama responded in like creating an embrace between the two. The British media was abuzz with this show of affection by the Queen who had not publically displayed this sort of affection in 57 years! From the perspective of “rapport”, perhaps the Queen was welcoming Mrs. Obama in the manner more typically comfortable for the U.S. than England. Traditionally, the protocol would be to follow the customs of etiquette for the country you are in, however Queen Elizabeth and the First lady showed that doing things differently can be just fine!

A touch of grace happens when we let go of traditional cultural expectations and connect on the level of the culture we have in common – the ‘Human Culture’. As we begin 2015, perhaps we can focus more on what we have in common rather than on our differences. The following 7 tips will help us do just that!

§  Be respectful: Respect is a universal language!

§  Show you care: Learn what’s important to the cultures you visit or work with

§  Strike a balance: Find the comfortable middle ground between cultures. No one expects you to be just like them!

§  Know your geography: There is nothing more embarrassing than not knowing the location of a country and its neighbors!

§  Mind your manners: Learn what is considered polite and impolite for the countries you visit

§  Learn how to greet: Greetings are as diverse as the cultures themselves. There are handshakes, kisses, hugs, and bows, and they come in all different sizes!

§  Show a touch of grace: Differences are the spice of life! When it comes to cultural etiquette, no one expects perfection. Enjoy yourself, and it’s highly likely your counterparts will do the same!

To learn more about the Dos and Taboos for different cultures, and the communication styles of Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

 Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the ARTICLE ARCHIVES ‘Cultural Clues Do’s and Taboos’ for what you may have missed!

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a distinguished Professional Keynote Speaker. Contact Gayle if you need conference speakers for events, speakers on cultural diversity, or professional keynote speakers that specialize in cross-cultural communication training and cross-cultural training programs. She is a leader in the industry of professional motivational speakers and professional public speakers. Known for her cross-cultural communication books and intercultural training, she is among the best of female keynote speakers, women motivational speakers, and international keynote speakers. She is a cross-cultural speaker and expert on social business etiquette. Gayle travels worldwide, entertaining, educating, and inspiring audiences with her fresh and unique style, and is sure to please any audience with her charm, wit, and humor!

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management.

Contact Us for More Information

Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Video clips: Speaker preview for Gayle Cotton

 Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

 Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH AFRICA

Soon on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for RUSSIA

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Free Webinar on Gayle Cotton’s Book, SAY Anything to Anyone, Anywhere

Posted on January 12, 2015 by Comments are off

January 12, 2015 12:00 pmtoJanuary 12, 2016 12:00 pm

Become cross-cultural savvy in 2015! Book-WSJ 3D

Attend Gayle Cotton’s webinar on her bestselling book, ‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’ – available to take at no cost on our website!

This is Gayle’s highly rated webinar on the do’s & taboos for cultures, and cultural tips for international business. Originally done for Entrepreneurs’ Organization (EO, it is now available to take the webinar at your convenience anytime… anywhere!

The webinar includes business travel tips for unfamiliar cultures and conversation guidelines for Asia Pacific, Europe, Latin American, and the Middle East. It also has tips for communicating in different countries, as well as strategies for doing business with unfamiliar cultures to help with understanding cultures around the world. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step!

Click the link below to attend:

Webinar: SAY Anything to Anyone, Anywhere!

We’d love to hear your feedback on Gayle’s webinar, so please comment from our Blog or comment directly on Facebook!

To learn more tips for intercultural communication and the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management.

Contact Us for More Information

 Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH AFRICA

Soon on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for RUSSIA

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos Articles

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

New Year Traditions Around the World from Greece to China!

Posted on January 3, 2015 by Comments are off

  • Baby New Year Tradition The tradition of using a baby to signify the New Year was started around 600 B.C by the ancient Greeks, who, at the start of a year would carry a baby around in aNew Year-COE-14 basket. The purpose of it was to honor Dionysus, the God of Fertility and symbolize his annual rebirth.
  • Hogmanay The New Year in Scotland is called Hogmanay. The people in Scotland follow a ritual that appears nutty but actually has a great significance. One can find barrels of tar set afire and gradually rolled down the streets in the villages of Scotland. This ritual symbolizes that the old year is burned up and New Year is going to begin.
  • Burning “Mr. Old Year” In Columbia, Cuba and Puerto Rico families stuff a life-size male doll with things and then they dress it up in old clothes from each family member. At the stroke of midnight, this ‘Mr. Old Year’ is set on fire. This is done with the simple belief that a doll thus stuffed have bad memories or sadness associated with them, and that the burning of these will help one to do away with all past grief’s and usher in happiness in life with the coming year.
  • Eating Noodles Late on the evening of December 3 1, people of Japan would eat a bowl of buckwheat noodles called “toshikoshisoba” (“year-crossing noodles”) and listen for the sound of the Buddhist temple bells, which were rung 108 times at midnight. The sound of these bells is said to purify the listeners of the 108 sins or evil passions that plague every human being.
  • Eating 12 Grapes In Spain people eat 12 grapes as the clock strikes midnight (one each time the clock chimes) on New Year’s Eve. This peculiar ritual originated in the twentieth century when freak weather conditions resulted in an unseasonable bumper harvest of grapes. Not able to decide what to do about so many grapes at Christmas time, the King of Spain and the grape growers came up with the idea of the New Year ritual.
  • Gifts in Shoes In Greece children leave their shoes by the fireside on New Year’s Day (also the Festival of Saint Basil in Greece) with the hope that Saint Basil, who was famous for his kindness, will come and fill their shoes with gifts.
  • Carrying a Suitcase In Venezuela, Argentina, Bolivia, and Mexico, those with hopes of traveling in the New Year carry a suitcase around the house at midnight. Some even carry it around the block to ensure traveling at greater distances.
  • Burning Crackers The people in China believe that there are evil spirits that roam the earth. So on New Year they burn crackers to scare the evil spirits. The doors and windows of every home in china can be seen sealed with paper. This is to keep the evil demons out.

For more New Year’s Traditions – Check out Gayle Cotton’s Blog!

To learn about the Do’s and Taboos for international business and the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management!

Contact Us for More Information

Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH AFRICA

Soon on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for PORTUGAL

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos Articles  

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Gayle Cotton Has New Photos from Her Trip to New York on Our Website!

Posted on December 27, 2014 by Comments are off

Photo Gallery – Work, Travel, and Fun! Xmas 1-Gayle arrives in NYC for Christmas shopping

There are new pictures from Gayle Cotton’s recent trip to New York City in our photo gallery ‘Work, Travel, and Fun!’ Gayle was speaking at events to promote her Audio Book SAY Anything to Anyone Anywhere! 5 Keys to Successful Cross-Cultural Communication’ (available on Amazon), and to enjoy some Christmas shopping in the city!

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management!

Contact Us for More Information

Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH AFRICA

Soon on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for PORTUGAL

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos Articles  

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Gayle Cotton’s Interview ‘Business Travel in Mexico’ Is on About.com

Posted on December 20, 2014 by Comments are off

ABOUT.COM: Business Travel Tips for Mexico Mexico Flag

The interview on ‘Business Travel Tips for Mexico’ is a brief snapshot of conversation guidelines for Mexico, tips for communicating in Mexico, and strategies for doing business with Israel to help with understanding the culture in Mexico. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to tips for intercultural communication!

Interview Links:

Cultural Tips for Mexico

http://businesstravel.about.com/od/resources/fl/Cultural-Tips-for-Doing-Business-in-Mexico.htm

To learn more about the Do’s and Taboos for Mexico, doing business in Mexico, and the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this post and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management.

Contact Us for More Information

Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Currently on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH AFRICA

Currently on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for PORTUGAL

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos Articles  

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Gayle Cotton’s Interview ‘Business Travel in Israel’ Is on About.com

Posted on December 13, 2014 by Comments are off

ABOUT.COM: Business Travel Tips for Israel              Israel Flag

The interview on ‘Business Travel Tips for Israel’ is a brief snapshot of conversation guidelines for Israel, tips for communicating in Israel, and strategies for doing business with Israel to help with understanding the culture in Israel. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to tips for intercultural communication!

Interview Links:

Cultural Tips for Israel

http://businesstravel.about.com/od/resources/fl/Cultural-Tips-for-Doing-Business-in-Israel.htm?nl=1

To learn more about the Do’s and Taboos for Israel, doing business in Israel, and the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this post and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management.

Contact Us for More Information

Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Currently on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH AFRICA

Currently on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for PORTUGAL

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos Articles  

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

We Wish Everyone a Happy Holiday in Languages from Around the World!

Posted on December 6, 2014 by Comments are off

Hol pic2We wish all of our customers, clients, and friends from around the world a warm and happy holiday season!

We appreciate all of your business and support this past year!

 

 

 

Happy Holidays! In French: Joyeuses Fêtes!

Happy Holidays! In Spanish: Felices Fiestas!

Happy Holidays! In Swedish: Trevlig Helg!

Happy Holidays! In Portuguese: Boas Festas!

Happy Holidays! In Turkish: Mutlu Bayramlar!

Happy Holidays! In Romanian: Sarbatori Fericite!

Happy Holidays! In Mandarin: Jie Ri Yu Kuai

Happy Holidays! In Catalan: Bones Festes!

Happy Holidays! In Japanese: Shiawasena kyūjitsu

Happy Holidays! In Italian: Buone Feste!

Happy Holidays! In South African (Xhose): Ii holide eximnandi

Happy Holidays! In German: Forhe Feiertage

Happy Holidays! In Dutch: Prettige feestdagen

Happy Holidays! In Hawaiian: Hau’oli Lanui

Happy Holidays! In Gaelic: Beannachtaí na Féile

Happy Holidays! In Slovenian: Vesele Praznike

Happy Holidays! In Indonesian: Selamat Hari Raya!

Happy Holidays! In Croatian: Sretni praznici!

Emmy Award Winner, Gayle Cotton, is the author of this post and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management.

Contact Us for More Information

Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Currently on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH AFRICA

Currently on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for PORTUGAL

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Happy Thanksgiving to All of Our Customers, Clients, and Friends!

Posted on November 22, 2014 by Comments are off

thanksgiving

We wish all of you celebrating Thanksgiving a wonderful holiday, and we thank everyone for all the business and referrals you have sent our way in the past year!

 We appreciate you all!

To learn more tips for intercultural communication and the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order Gayle’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management.

Contact Us for More Information

Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for POLAND

Soon on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SINGAPORE

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos Articles  

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Cultural Clues, Do’s & Taboos: Communication Guidelines for SOUTH AFRICA

Posted on November 15, 2014 by Comments are off

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: SOUTH AFRICASouth Africa

The article ‘Cultural Clues, Do’s and Taboos for South Africa’ is a brief snapshot of conversation guidelines for South Africa, tips for communicating in South Africa, and strategies for doing business with South Africa to help with understanding the culture in South Africa. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to tips for intercultural communication!

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Cultural Tips for SOUTH AFRICA

Business travel tips for South Africa that will pave the way!

When doing business in South Africa, keep in mind that the English, the Afrikaners, and the black Africans all have distinct forms of greeting, and while united as South Africans, each tends to mirror their collective personality.

South Africa is the industrial center of Africa, and is a key producer of minerals including diamonds, gold, silver, and copper.

Any hint of ignorance about the South African domestic or regional political scene will almost surely disqualify you from doing business in this country.

With Apartheid gone, South Africa has emerged as one of the most multicultural nations, being composed of British, Afrikaans, Malay, Indian, Zulu, Xhosa, and other black tribes.

South Africa is not a “melting pot”, but rather a society composed of various communities and races that remain separate yet integral forces in seeking a new union aspiring to lead and repair the country.

English speaking South Africans tend to be reserved, proud of their cultural heritage, have good manners, elegant, expressive speech, and avoid unnecessary conflict. Afrikaners, like their Dutch ancestors, are more direct and to the point and have a tendency to “tell it like it is.”

Many South Africans are bilingual, and speak English and Afrikaans (of Dutch origin).

Some South Africans speak English with a heavy accent, as well as in a fast rhythm. It’s important that you pay close attention, because constantly asking people to repeat themselves will eventually be insulting.

Introductions are usually orchestrated in order of seniority. South Africans appreciate a good education, so an advanced degree from a well-known University may be referenced in the introduction.

Typically, South Africans follow the British style of a polite, formal exchange of handshakes and business card exchanges.

Always wait to be asked to sit down. Once seated, expect to be asked a couple of times if you want coffee or tea. It’s a good idea to accept, as this provides a break in the formality and allows for the start of some preliminary “small talk.”

A common interest in sports goes a long way in solidifying the personal side of a business relationship. Casually mentioning that you’d love to see a cricket match or rugby game might just get you an invitation to one!

By nature, South Africans are a warm, friendly, outgoing people, and conversations can get personal after a relatively brief period of time. They will take a genuine interest in the way of life in your home country and what you think of South Africa.

If there is a long period of silence in the course of a conversation, it is a sign that the situation has become awkward or there is something else that is wrong.

South Africans tend to use demonstrative body language when talking. You’ll likely experience a lot of handshaking and some backslapping. With friends and close associates, hand-holding is a sign of friendship.

In contrast, business discussions are conducted in a cordial manner and in quiet voices. A raised voice will be interpreted as an insult. Also, increasing your volume runs the risk of getting you branded as a pushy foreigner more concerned about the “bottom line” than the personal side of a business relationship.

South African businesspeople aren’t easily impressed with slide presentations. The first meeting is about establishing personal rapport and deciding if you’re a person they can trust. It would be a mistake to expect any instant decisions or deals until the relationship is well established.

Keep your presentation short, to the point, and filled with specific ideas related to the special circumstances of doing business in South Africa. Sometimes, the logistics and financing of the deal are more important to South Africans than the actual product or service that you are trying to sell.

Generally, South Africans don’t like to admit that they don’t know an answer. A lot of this tendency has to do with the tradition of hospitality and the desire not to disappoint. Don’t push for an immediate answer, and the correct information will likely be provided to you in the very near future.

The pace of business is somewhat slower and more relaxed when it comes to negotiations and the decision-making process. Being overly aggressive about deadlines will be counterproductive. Avoid the “hare-sell” since that may be perceived as pushy.

In negotiations and decision-making, South Africans strive to build consensus, and prefer to see all sides gain something. For the most part, they are ruled by a sense of fair play, and it’s rare for them to “haggle” over prices or obsess over details.

5 Key Conversation Topics or Gesture Tips

  • Maintaining good eye contact is essential
  • Talking about sports is an effective way to personalize business. Make the effort to learn about the country’s accomplishments in golf, rugby, and cricket
  • A small yet thoughtful gift for your business associates or their families will be greatly appreciated. Personalized gifts are the best
  • Talking about your home country, as well as your interest in South Africa — it’s diverse and beautiful terrain, rich culture, and wild life
  • The evolving racial and social policies are open to discussion, but make sure you are well versed on the topic, and don’t impose your views

5 Key Conversation Topics or Gesture Taboos

  • It’s impolite to point with your index finger so use an open hand
  • Talking with your hands in your pockets is considered rude
  • When passing through a doorway, it’s customary for African men to precede women
  • Don’t initiate or participate in racist or sexist conversations should the topic arise
  • The “V” or peace sign is the same as giving “someone the finger”, and it’s usually punctuated by an upward thrust of the hand

Bon Voyage!

Join us in the future for SOUTH KOREA!

To learn more about the Do’s & Taboos for South Africa, doing business in South Africa, and the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order my bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the ARTICLE ARCHIVES ‘Cultural Clues Do’s and Taboos’ for countries you may have missed!

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management.

Contact Us for More Information

Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Video clips: Speaker preview for Gayle Cotton

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH AFRICA

Soon on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for PORTUGAL

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos Articles

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Gayle Cotton’s Interview ‘Business Travel in Malaysia’ on About.com

Posted on November 1, 2014 by Comments are off

ABOUT.COM: Business Travel Tips for MALAYSIA Malaysia Flag

The interview on ‘Business Travel Tips for Malaysia’ is a brief snapshot of conversation guidelines for Malaysia, tips for communicating in Malaysia, and strategies for doing business with Malaysia to help with understanding the culture in Malaysia. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to tips for intercultural communication!

Interview Links:

Cultural Tips for Malaysia

http://businesstravel.about.com/od/resources/fl/Cultural-Tips-for-Doing-Business-in-Malaysia.htm

To learn more about the Do’s and Taboos for Malaysia, doing business in Malaysia, and the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order Gayle’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management.

Contact Us for More Information

Website: www.circlesofexcellence.com

MEDIA: Newsroom Media Interviews

Gayle Cotton’s speaker website: www.gaylecotton.com

Gayle Cotton’s book website: SAY Anything to Anyone, Anywhere!

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SINGAPORE

Soon on: Gayle Cotton’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for POLAND

Article archive for what you’ve missed! Cultural Clues, Do’s and Taboos Articles  

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Next Page »